Over 35 years of IT Industry experience and 30 years experience in leading teams and developing business solutions. Have extensive experience in Timeshare Vacations Exchange, membership and travel industries, providing solutions that meet international customer needs. Excellent reputation in solving complex problems, improving customer satisfaction, and driving overall functional and operational improvements Experience in driving project teams agility through agile values, principles and project delivery. Goal-driven individual with strong leadership capabilities.
Skills
Demonstrates high level of personal and professional integrity, intellectual honesty and ability to handle sensitive and difficult conversations and situations
Strong business integration skills and effectively communicate to key stakeholders. Ability to effectively influence key decisions
Excellent analytical capabilities, reasoning, influencing and problem-solving skills
Collaborating with business and cross-functional teams across organization and having strong communications skills and customer service focus
Effectively develop innovative solutions that add value to business and customers
Effectively Manage ongoing development of team leaders, establish clear goals, motivate, and oversee coaching and career development
Work History
VP Application Services - Exchange & Rental, 09/2018 to Current Cdk Global Inc. – San Jose, CA,
Manage multiple development teams supporting different products and lines of business
Oversee and manage professional Team of AVPs, Managers, Sr Development leads/engineers and Subject Matter experts (SME)
Oversee Global delivery of managed services and offshore development teams and Nearshore delivery experience.
Manage Shared Services organization to provide project delivery, business analysis, quality assurance, performance testing and Release Management best practices.
Pioneered successful adoption of Agile development methodology using Scrum framework for digital transformation initiatives. Adopted Hybrid Nearshore software development approach that reduced costs, improved velocity, while maintaining strong focus on both quality and scalability.
Responsible for API driven platform, SOA based multi-tier and multi-layer architecture solution to maximize re-usability and flexibility
Responsible for development and management of data analytics platforms and ecosystems, including data integration, architecture and visualization tools (reporting, dashboards, etc.)
Partner with Sr Leaders in business to help drive strategy and solutions from ideation, governance and delivery
Responsible for managing departmental annual budget for $20M budget
Responsible for managing team of 109+ FTE resources, plus 40 (onshore, Nearshore, Offshore) resources for ongoing support, maintenance and project development efforts
Juggled multiple Business and IT projects and tasks to ensure high quality and timely delivery
Responsible for successful roll out of Interval To Go Native App and continual improvement with Agile Scrum Delivery. Technology Team were ARDA award winners in 2020
(SVP, VP, AVP, Dir & Mgr) Application Services, 08/1987 to 07/2019 Interval International (ILG) – City, STATE,
Responsible for
Coordination with business leaders to plan, develop, align, budget and execute strategies that would meet client's vision, mission and purpose.
Analyzing architecture design, scoping, implementation, testing and deployment needs to define project requirements.
Manage multiple development teams supporting different products and lines of business.
Overseeing and manage a professional Team of VPs, AVPs, Managers, Sr Development leads/engineers and Subject Matter experts (SME). Recruit, develop and retain high caliber software development talent, especially for key leadership positions, and develop a robust career ladder with the software team.
Oversee Global delivery of managed services and offshore/Nearshore QA & development teams
Manage ongoing development of team leaders, establish clear goals, motivate, and oversee coaching and career development.
Manage Shared Services organization to provide project delivery, business analysis, quality assurance, performance testing and Release Management best practices.
Implementation of Services Oriented Architecture, utilizing Web Services, ESB, Java SPring Framework, Hibernate and Oracle back-end.
Major re-architecting of Contact and Membership Applications fro legacy AS400 to a SOA Java based multi-tier Architecture, open Oracle RMDB. Providing a modern configurable Membership Product Tier platform allowing the implementation of Platinum, Club Interval Gold and other benefit product capabilities.
Development and management of data analytics platforms and ecosystems, including data integration, architecture and visualization tools (e.g., reporting, dashboards, etc.)
Client Integrations Capabilities to integrate Points Availability/Booking booking APIs, Seamless login, Inventory distribution API's, Travel Integrations, Insurance API's and other 3rd Party Integrations.
Development of custom applications to support International servicing needs, including support of Multi-currency, Multi-language, localization and globalization configurability.
Development and implementation of Service desk web iServices Agent desktop platform. This platform leverages modern Java Spring framework and integrates seamlessly to back-end API (iServices & AS400).
Omni Channel Marketing CRM implementation and customizations and integrations for Email, DM, Call Center, Telemarketing and Data Analytics.
Responsible for E-Commerce Architecture and digital web UI/UX design , wireframes, Content Management, user experience that providing a platform enabling member self-service capabilities (e.g., Intervalworld, Dreamweek vacation, Condodirect, Leisure Time Passport).
Travel and Leisure Integrations with Travel technology providers for stand alone travel components and development of API/Web services integrations in support of a fully integrated Cruise and Hotel Exchange booking platform.
Contact Center platform and CTI integrations including implementation of IVR, intelligent call routing, Agent desktop Screen Pop, Telemarketing predictive dialing and web services integrations.
Responsible for managing team of 109+ FTE resources, plus 40 (onshore, Nearshore, Offshore) resources for ongoing support, maintenance and project development efforts
Implementation of multiple Business and IT projects and tasks to ensure high quality and timely delivery
Mobile Application Strategy and implementation of iOS/Android member self-service App's and sales toolkit native iPad Application.
Ongoing support, maintenance and application development of Legacy Inventory, Exchange and Getaway platform supporting member and resort developer clients.
Peoplesoft HRMS and Financial Platform. Implementation of Peoplesoft Practice that provided application Support and development for business projects. HRMS and Financial Systems.
Sr Programmer/Analyst, 06/1986 to 06/1987 Puritan Management Corp – City, STATE,
Responsible for
Implementation, maintenance and documentation of custom developers Property Management, Accounting and Manufacturing System.
Full planning, re-design and implementation of system conversion from IBM S/34 to IBM S/38
Performed Automation of operations environment and manual repetitive tasks.
ICC Primex Plastics, 03/1985 to 04/1986 Operations Supervisor/ Programmer/Analyst – City, STATE,
Responsible for
Supervision of the S/36 and installation/support of all remote communication devices.
Coordination and scheduling of hardware/software support functions.
Installation of new versions/releases of operating system and software.
Fully automated all operations procedures and manual processing.
Responsible for development o new Customer, Vendor, and Product Scan maintenance application using MRT.
Responsible for maintenance of Accounts Receivable, Accounts Payable, General Ledger, Sales Analysis and Contract System.
Education
Bachelor of Science: Computer Science, Expected in 06/1984 ECPI - Patterson, NJ, GPA:
Certifications
IBM Midrange Certifications S/38, AS/400, RPG - 1986-1988
Data Warehouse, Data Modeling driven techniques (BACHMAN) - 1999
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