Vp, Global Hr Technology Application Manager resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Jessica’s area of expertise is bringing technology to the business to gain competitive advantage. Jessica has spent her career partnering with many different lines of business to understand and examine the challenges and opportunities they face and then implementing technology solutions to make them more efficient and effective. Jessica is passionate about disruptive and emerging technologies, believes in the power of the crowd and leveraging technology to help us connect, problem solve, group think, engage, grow and learn.

  • Strategic Leadership and Vision Setting
  • Communication and negotiation
  • International business operations
  • Strong financial acumen
  • Complex problem solving
  • Judgement and Decision Making
  • Stakeholder Management
  • Risk and Mitigation Analysis
  • Coaching and Mentoring
  • Employee Engagement Strategies
  • Cross Functional Collaboration
  • People Development
  • Portfolio Management
  • Data and Trends Analysis
  • Effective Communicator and Public Speaker
Work History
SVP, Digital Channels & Enterprise Social, 01/2018 to Current
CitibankCity, STATE,
  • Own the platform, technology roadmap and strategic direction for, citi careers, (intranet), Citi Collaborate (employee social platform), search, broadcast center, brand central and employee email distribution.
  • Manager of managers. Lead teams of application managers, developers, designers, content managers and business analysts engaged in designing, developing and maintaining critical enterprise platforms. Remain focused on meeting client needs for design, development, functionality, timeline and performance.
  • Manage an annual operating budget of 15MM
  • Accountable for mission critical and reputational communications to including quarterly earnings, annual reports, corporate social responsibility and investor relations campaigns.
  • Consult regularly with stakeholders and internal customers on application development, project status, new project proposals and software support. Oversee project pipeline using agile development framework to deliver net-new functionality and support remediation.
  • Work effectively with cross-functional design teams to create solutions that elevate user experiences and significantly improve overall functionality and performance of each platform.
  • Leverage co-creation and prototyping style development to encourage collaboration-style innovation with clients.
  • Build an outstanding and dynamic team of software engineers and developers, encouraging and supporting them to build their skills and expand their professional knowledge through skills based training, stretch assignments and personal development.
  • Manage vendor relationships. Gain commitment and alignment on platform priorities, product roadmap, development lifecycle, ongoing support and maintenance and performance SLA's. Routinely communicate and engage with customer success managers to drive accountability and monitor overall vendor performance. Participate in key strategy sessions and product roadmap planning. Build relationships with key vendor leaders and build an aligned partnership. Negotiate cost savings and value added services as needed. Build working network with other clients in order drive vendor performance and influence product roadmap.
  • Partner with legal, human resources, risk and controls, audit, employee relations, branding, marketing and other cross-functional teams to manage platform positioning.
  • Develop measurement tools, dashboards and reports to track metrics on adoption and effectiveness of initiatives.
VP, Enterprise Social Collaboration , 01/2015 to 01/2018
CitibankCity, STATE,
  • Strategically lead the enterprise community platform across the global organization including communications, measurement, adoption, code of conduct/acceptable use policies, internal branding, site moderation, customization, content/engagement/training strategy, technical road map and implementation.
  • Establish high level controls process and procedures and partner with business functions to ensure their legal, compliance and information security requirements are met and monitored.
  • Consult with business functions to develop ongoing community management strategies and metrics to effectively evaluate adoption, engagement and health of their communities.
  • Establish the communities objectives and road map to align with business strategy and vision; accountability for the communities business results.
  • Create and deliver metrics consisting of both qualitative and quantitative measurements that help evaluate the communities success and health; actively respond to opportunities and creatively implement new strategies and techniques to drive user adoption and engagement.
Enterprise Social Business Consultant , 04/2012 to 12/2014
Yum Restaurants InternationalCity, STATE,
  • Offered expertise on employee and business development plans to enhance implementation and routine oversight of social collaboration platform.
Senior Manager, Technology and Business Strategy, 05/2002 to 04/2012
Company NameCity, State,
  • Reporting to the Chief Innovation Officer, collaborated with executive leaders to strategically identify opportunities to improve business process and performance across multiple functions: Ops, Marketing, R&D, QA, SCM and Engineering.
  • Developed a comprehensive understanding of each business function and effectively and routinely performed SWOT analysis to identify opportunities for improvements.
  • Partnered with the CIO and IT team to drive technology as an enabler across the enterprise.
  • Secured ET sponsorship and funding of strategic technology projects by effectively selling-in the business opportunity, articulating the vision and value and inspiring change.
  • Provided project leadership and management accountability across functional project teams within a matrix reporting structure and across a remote (international) environment.
  • Partnered with vendor executives to build our account relationship, deliver value added services, monitor ROI of technology and strategically plan road maps.
  • Working for the COO, managed, designed and directed the global implementation of the enterprise social platform to launch social collaboration into the organization. Defined the vision, strategy, software management, communications, measurement, adoption, code of conduct/acceptable use policies, internal branding, site moderation, customization, content/engagement/training strategy, technical road map, risk assessment and global implementation. Establish the communities objectives and road map to align with YUM’s business strategy and vision; complete accountability for the international communities results.
  • Devised, designed and implemented the global supplier management system that radically altered how YUM managed and monitored global food safety and supplier performance.
  • Devised, designed and implemented the global product development platform to drastically increase the exchange of product development activities and ideas between and across the international business units which resulted in increased speed to market and collaboration.
Senior Opening Units Technology, 06/1997 to 05/2002
Company NameCity, State,
Graduate Certification : Dispute Resolution And Conflict Management, Expected in 2013
Southern Methodist University - Dallas, TX
Master of Science: Human Development And Family Studies, Expected in 2001
University of North Texas - Denton, TX
Bachelor of Science: Human Development And Family Studies, Expected in 1996
Texas Tech University - Lubbock, TX

Keynote Speaker, Jive/Aurea Experience 2018

Culture of Collaboration Award, Citi 2017

New Way to Lead Award, JiveWorld 2011

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Resume Overview

School Attended

  • Southern Methodist University
  • University of North Texas
  • Texas Tech University

Job Titles Held:

  • SVP, Digital Channels & Enterprise Social
  • VP, Enterprise Social Collaboration
  • Enterprise Social Business Consultant
  • Senior Manager, Technology and Business Strategy
  • Senior Opening Units Technology


  • Graduate Certification
  • Master of Science
  • Bachelor of Science

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