vp commercial loan operations resume example with 17+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Resourceful Vice President with over [Number] years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.

Results-driven Management professional with [Number] years of experience in [Type] operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Drive company advancement by translating C-level directives into actionable initiatives to strategically impact [Type] operations. Expert in stakeholder relations, supply chain management and strategic planning across business levels and segments. Proven history of success in growing scalable, sustainable operations.

  • Performance Monitoring and Evaluation
  • Market Trends and Analysis
  • Profit Objectives
  • OKRs and KPIs
  • Strategic Planning
  • Process Improvement
  • Budget Oversight
  • Industry Best Practices
  • Performance Monitoring
  • Complex Problem-Solving
  • Portfolio and Finance Management
  • Relationship Building
  • Mergers and Acquisitions
  • Administrative Management
  • Cost Reduction
  • Financial Statement Review
  • Policy Development
  • Decision Making
  • Department Oversight
  • Leadership and People Development
  • Hiring and Onboarding
  • Records Organization and Management
  • Policy Development and Enforcement
  • Regulatory Compliance
  • Management Team Building
  • Complex Problem Solving
  • Customer Service Management
  • Annual Planning
  • Organizational Development
  • Recruitment and Hiring
  • Staff Development
  • Operations Oversight
  • Process Improvements
  • Portfolio Management
  • Industry Expertise
  • Business Leadership
  • Operational Analysis
01/2012 to Current VP, Commercial Loan Operations Lake Michigan Credit Union | Bonita Springs, FL,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Coordinated work across departments to keep teams on track with company goals.
  • Collaborated with various departments to identify operational challenges and plan corrective actions.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocol.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Evaluated invoices and shipping paperwork for accuracy and compliance.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Created business process flows to identify opportunities for improvement.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
  • Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
  • Represented company interests before federal agencies, city representatives and regulatory entities.
  • Implemented best practices to strengthen internal systems and spearhead proactive change.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Contributed to development and evaluation of service level agreements that complied with established operational parameters.
  • Crafted and monitored internal control systems.
  • Coordinated staff across multiple locations with stellar record of meeting or exceeding demanding targets.
02/2009 to 01/2012 Commercial Loan Document Specialist Androscoggin Bank | Auburn, ME,
  • Examined and verified information in loan application and closing documents.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Scanned and uploaded loan and related documents into system.
  • Updated rate indexes for rate adjustment in computer system.
  • Prepared and delivered loan documents to title and escrow teams.
  • Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Carried out pre-funding and funding functions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
05/2005 to 10/2009 Loan Operations Representative 1st Security Bank Of Washington | City, STATE,
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Performed daily maintenance of loan portfolio.
Education and Training
Expected in 06/2013 to to Bachelor of Arts | Business Administration Washington State University, Pullman, WA GPA:

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Resume Overview

School Attended

  • Washington State University

Job Titles Held:

  • VP, Commercial Loan Operations
  • Commercial Loan Document Specialist
  • Loan Operations Representative


  • Bachelor of Arts

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