Volunteer Security Area Head Lieutenant resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

I am a Retail Manager with over 18 years of successful experience in retail and grocery retail. consistent for my performance, excellence, and contributions to success in The Bakery industry. Strengths in routine tasks and problem solving. I am Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

  • Stationary surveillance
  • Conflict resolution techniques
  • Theft Prevention Training
  • Emergency Management
  • Crisis Intervention Training
  • Crime Prevention Methods
  • Safety and Security
  • Weapons training
  • Staff Management
  • Emergency Response
  • File and records management
  • Superior customer service
  • Relationship building and management
  • Surveillance
  • Leadership
  • Flexible & Adaptable
  • Injury prevention
  • Hand drawing
  • Storytelling
  • Animation pipeline understanding
  • Graphics design
  • Word software proficiency
  • Customer Service
  • Data management
  • MS Office
  • First Aid/CPR
  • First Aid and CPR
  • Food Preparation and Safety
  • Ordering Procedures
  • Packaging
  • Menu Memorization
  • Health Department Standards
  • Bakery Equipment Knowledge
  • Bakery Display Preparation
  • Food handling safety
  • Sales expertise
  • Cash Handling
  • Cash register operation
  • Customer service
  • Puzzle planning
  • Game preparation
  • Basic repair skills
  • Design development
  • Verbal and written communication
  • Supervision
  • Critical thinking
Work History
Volunteer Security Area Head Lieutenant , 09/2008 to Current
Marriott InternationalScranton, PA,
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Secured all doors in office and main building.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Performed cash drops while maintaining security and control of drop box at all times.
  • Permitted entry with escort for approved persons into secure locations.
  • Moved throughout facility and among customers to remain aware of any developing security situations, including Weopons and Drugs.
  • Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
  • Conducted Day and Night patrols of key areas to spot and control security concerns.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Acted quickly during emergency situations within within minutes to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Inspected All areas within building to uncover suspicious behavior.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Checked and verified photo identification prior to granting facility access.
  • Participated in staff meetings, special events and professional development activities.
  • Detailed security-related incidents, including drug overdose and Physical fights into reports for dissemination for NDK.
  • Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
  • Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Monitored employee activities, confirming compliance with security regulations.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Baker's Managerial Assistant, 06/2010 to 01/2021
Partners Healthcare SystemWeymouth, MA,
  • Increased customer service success rates by quickly resolving issues.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Enhanced Bakery operational success through efficient records coordination, supply management and document processing.
  • Maintained clean reception area to promote positive, professional environment for all Customers, including Work staff and clients.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Performed wide-ranging administrative, financial and service-related functions including Budget and Ordering.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Sales Clerk, 09/2012 to 01/2013
GameStopCity, STATE,
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Kept front check out area clean and organized for efficient service.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Supported promotional plans by updating signage with price changes.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Presented, rotated and date-checked products to maintain company freshness standards.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Processed payments and returns with accuracy and efficiency.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Assisted customers by finding items quickly, boosting store satisfaction.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Used several databases to order inventory from major suppliers.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Educated customers on promotions to enhance sales.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Customer Service Specialist, 03/2006 to 05/2010
TargetCity, STATE,
  • Described and explained details about Product or Services options to inform customers and guide purchasing decisions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Collected customer feedback and made process changes to exceed customer satisfaction.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Answered average of a high number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Educated customers on promotions to enhance sales.
  • Maintained financial accounts by processing customer adjustments.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Requested official identification for complex purchases and verified details, consistently meeting strict legal standards.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained customer satisfaction while handling difficult product returns quickly and professionally.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Handled approximately a high number of daily credit and cash transactions for customers with accuracy and speed.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Learned all Departments positions and provided backup at key times.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Prepared beverages and filled food orders for customers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Conducted inventory counts by adding each item in stock and documenting it.
  • Verified over $100,000 of cash and credit payments daily.
  • Served needs of more than a number customers in busy chaotic environment.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Set up new sales displays each add week.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
Bachelor of Science: Electrical Engineering, Expected in
MSU - Denver, CO,
  • Did Not Graduated.
Associate of Arts: 3D Graphic Design, Expected in
ITT Technical Institute - Indianapolis - Denver, CO,
High School Diploma: , Expected in 05/2004
Smoky Hill High School - Aurora, CO

.As a part of NDK Volunteer Security We were ranked #1 in Colorado for Convention Sa

.And As a member of King Soopers Safety Team my store reached 5th place in all of Kroger stores and #1 in the state.

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Resume Overview

School Attended

  • MSU
  • ITT Technical Institute - Indianapolis
  • Smoky Hill High School

Job Titles Held:

  • Volunteer Security Area Head Lieutenant
  • Baker's Managerial Assistant
  • Sales Clerk
  • Customer Service Specialist


  • Bachelor of Science
  • Associate of Arts
  • High School Diploma

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