Exceptional sales professional with a proven history generating revenue and growing business accounts. Possesses well-versed sales abilities that have been effective in various fields including real estate, clinical and technical sales environments. Demonstrates impactful leadership and coaching skills that motivates team members and increase performance and productivity levels. Adept at communicating customer specifications into solutions that aligns with their needs to achieve the sale.
Customer Relationship Management
Business development strategy
Training & Development
Demonstrates unwavering professionalism with Account Executives and customers to provide exceptional experiences.
Collaborate cross team functionally with Account Executives, Software Engineers, Business Development Managers and customers.
Deliver and participate in sales trainings and strategy calls, client calls, and business development, cross sell / upsell opportunities with AE's, BDM's and customers.
Relationship Management: Drive customer satisfaction and retention. Manage multi-million-dollar renewal book-of-business across SMB, Corporate, Enterprise/Global, Public Sector, and Federal verticals. Increased on-time renewal rate 110% in first 6 months in position.
Establish regular cadence of communication with AE's, BDM's, Software Engineers and customers.
Sales Enablement: Deliver solutions and enable cross sells and upsells; assess need, pass to appropriate internal team and monitor through resolution and client adoption of solution. Fulfill needs through product expertise and position solutions across a large, complex portfolio of products and services.
Customer Experience: Manage client relationship through all aspects of renewals and cross sell / upsell opportunities for approximately 1500 renewals per quarter. Act as single point of contact for all renewals;
YTD 2020 increased On Time Renewals 110% to $~$32 million in renewal revenue.
Support ~1600 Account Executives in the field and inside the office throughout the United States and Canada.
Connected with stakeholders and customers to provide exceptional experiences.
Partnered with IT, procurement and end users to provide enterprise and non-enterprise software solutions.
Facilitated operations by assuring accuracy of quotes, pricing, and shipping fulfillment.
Fostered open communication throughout the team by keeping sales team informed regarding account information.
Served as a Project Team Member working collaboratively with 2 other colleagues, team leader and manager to enhance training outcomes for on-boarding members; assisted with creating new training material for Sr Client Operations Specialists.
Boosted retention by 115% by increasing renewals as a result of delivering exceptional services to customers.
Catapulted business growth by 125% for 3 accounts from 2018-2019 YTD by re-capturing lost business opportunities and securing special pricing with vendors.
Motivated customers to buy through utilizing a consultative sales approach to align product solutions with their needs.
Improved sales performance by proficiently managing and coaching the sales team.
Created product value to customers to maximizes customer satisfaction for using our services.
Grew business from $0 to $150,000 and 0 accounts to 125 accounts in 5 months.
Onboarded 125 new physicians/clinics by maintaining consistent communication through cold calling to build rapport and to link business needs with the company's services.
Exercised skill managing customer relationships, generating sales and achieving revenue goals.
Gained loyalty from customer by emphasizing consistency in superior service to increase satisfaction and repeat business clients.
Diligently worked toward improving productivity levels creating new strategies and monitoring sales team performance to implement solutions; evaluated training effectiveness through sales volume and post training surveys.
Implemented thoughtful business strategies that resulted in an increase in annual sales from 135% to 168%.
Captured $24M in sales over 2 years operating as the sole agent for the Commercial Investment Division for Merced County.
Strategically negotiated contracts to ensure best possible terms for clients, buyers, sellers and investors.
Achieved a 14% increase in sales by implementing a 30-60-90 day sales training programs.
Microsoft Office Suite
Apple Office Suite
Microsoft Project Certified Training
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