Luxury Sales Assistant specializing in curation of elevated shopping experiences, exclusive to discreet clientele. 11+ years assisting in major brand sales within a fashion-forward demographic. Proficient in product knowledge, brand culture and visual merchandising. A dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
- Support sales professionals in their daily action plan
- Co-host all client appointments and walk-ins
- Understand customer needs and recommend relevant offerings
- Create and prepare client appointments
- Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
- Preserve high luxury standards at all times
- Organize and upkeep backstock areas
- Execute and maintain visual merchandising standards
- Stand in as Operations Manager when required.
- liase all vendor repairs and alterations.
- Monitor service after sale and implement quick and effective problem resolutions.
- Wrote and revised maintenance procedures.
- Maintain high levels of product knowledge and solutions to train sales force
- Worked closely with sales professionals to create an outstanding client experience
- Greeted customers and helped with product questions, selections and purchases.
- Maintain incredible agility across 4 departments
- Managed consignments and product transfers
- Partnered with account executives of multiple luxury brands to ensure effective customer service relations
- Coordinated and implemented quality improvement methods to after sale procedure
- Actively listened to customers' requests, confirming full understanding before effectively addressing concerns.
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- Awarded Mae Thomas Award for Excellence in writing
- Orville Baker Essay Award
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School Attended
- Northern Illinois University
Job Titles Held:
- Sales Assistant
- Sales Assistant/Repair Specialist
Degrees
- Associate of Arts
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