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Professional Summary
Luxury Sales Assistant specializing in curation of elevated shopping experiences, exclusive to discreet clientele. 11+ years assisting in major brand sales within a fashion-forward demographic. Proficient in product knowledge, brand culture and visual merchandising. A dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Work History
09/2019 to CurrentSales AssistantLoro Piana | City, STATE,
Support sales professionals in their daily action plan
Co-host all client appointments and walk-ins
Understand customer needs and recommend relevant offerings
Create and prepare client appointments
Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
Preserve high luxury standards at all times
Organize and upkeep backstock areas
Execute and maintain visual merchandising standards
Stand in as Operations Manager when required.
liase all vendor repairs and alterations.
Monitor service after sale and implement quick and effective problem resolutions.
Wrote and revised maintenance procedures.
Maintain high levels of product knowledge and solutions to train sales force
07/2011 to 08/2019Sales Assistant/Repair Specialist City Church Chicago | City, STATE,
Worked closely with sales professionals to create an outstanding client experience
Greeted customers and helped with product questions, selections and purchases.
Maintain incredible agility across 4 departments
Managed consignments and product transfers
Partnered with account executives of multiple luxury brands to ensure effective customer service relations
Coordinated and implemented quality improvement methods to after sale procedure
Actively listened to customers' requests, confirming full understanding before effectively addressing concerns.
Soft Skills
Teamwork and Collaboration
Training and Development
Planning and Coordination
Flexible and Adaptable
Excellent Communication
Education
Expected in Associate of Arts | EnglishNorthern Illinois University, Dekalb, ILGPA:
Awarded Mae Thomas Award for Excellence in writing
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