virtual service and qa analyst resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :


  • 6+ year of experience in functional, web service, mobile testing with proficient in Test designing, Test data preparation and Test execution. Proficient with Test Management activities, UAT Coordination activities, Test planning and defining the test data requirements.
  • Proficient in all cycles of Software Test Life cycle from test planning to defect tracking and managing Defect Life cycle.
  • Testing Expertise (Manual)- Functional Testing, System Testing, Integration Testing, Regression Testing, Security Testing, User Interface Testing, Smoke Testing, Parallel Testing, User Acceptance Testing and Database manipulation using
  • Expertise with QA Methodology and QA strategies to ensure High Quality Software. Expertise in testing mobile applications in iOS and Android platforms. Extensive experience in testing mobile applications using different devices. Extensive experience with Agile Software Development process. Extensive experience in documenting and Executing Test cases. Extensive experience in executing Regression Testing, Functional Testing, Sanity Testing, Worked on different Databases like SQL Server and MS Access. Experience in creating Test Data, Analyzing Defects and interacting with development team,
  • support team to resolve complex production issues.
  • Good interaction with developers, managers and team members in coordinating job tasks. Expertise in Mobile Application Testing using Appium on Simulator and Emulator Experience working collaboratively with testers, developers, BA, DBA and other team members in testing complex applications and in the overall enhancement of software product quality.
  • Can work well under pressure and meet deadlines. Ability to maintain a flexible work style and function effectively with changing directives and priorities.
  • Methodology
  • Agile/ Scrum, Waterfall, SDLC, STLC
  • Artifacts
  • Test plan, Test Case, Test Summary Report, Bug Report, User Stories, Backlogs
  • Defect Management
  • Jira, RQM, Bugzilla
  • Database
  • SQL, SQL Server, Oracle, MySQL
Northwest Hospital Of, WA,
  • Participated in requirement and design reviews
  • Performed manual testing to check the functionality on financial apps and web application
  • (Features on the financial app and website – transaction history, card control, digital wallet, digital card, alerts, zelle, Wise (for wire transfer), mobile check deposits (3rd party alogent), check order, bill payer
  • Performed Positive and Negative testing by inputting valid and invalid data
  • Reported and solved bugs using Jira
  • Worked collaboratively with other QA, developers, and business groups to complete testing
  • Performed a variety of tests, such as regression, integration, platform, and performance testing to confirm the stability of software systems
  • Attended meeting with 3rd party vendors like zelle, alogent, Wise
IOT QA ANALYST, 11/2019 - 04/2021
Northwest Hospital Sand, WA,
  • Claiming connected smart appliances with mobile app (aos and ios) and testing the mobile app
  • Checked DNA logs to find out results published by appliances (washer, dryer, range, oven, microwave)
  • Checked Wcloud to see status of the appliance and to match that with mobile app
  • Used Kibana to also check logs
  • Finding the root cause of the defects by checking between M2M, cloud, Kibana and the Mobile app
  • Writing test cases in RQM and executing test cases and comparing actual vs expected results
  • Debugging of Issues - Work closely with the development team to investigate test failures and issues
  • Involved on functional and nonfunctional testing including smoke testing, sanity testing, integration testing, regression testing, black box testing, backend testing, system testing and component testing
  • Attending daily stand ups and working as a team member to overcome any blocker
  • Attending defect triage meeting to categorize, prioritize and to analyze defects and derive actions to be taken on them
  • Attending and participating in sprint planning meeting, backlog refinement meeting and sprint retrospective
  • Involved in content validation and verification for English and French
  • Using Test flight and Visual Studio App center for receiving builds and upgrading and downgrading to different builds for testing purpose
  • Using RTC for viewing task and tracking my task
  • Updating the task on a daily basis and completing it with in the planned time
  • Involved in Testing Mobile Application Framework in aOS and iOS
  • Experience in using Figma and tracking the project and matching with builds for the purpose of bug tracking
  • Experience in using Asana for team collaboration and management
  • OTA testing for appliances
  • Writing simple SQL queries for extracting data from data base.
QA Analyst, 06/2018 - 10/2019
Wells Fargo City, STATE,
  • Building relationships and work closely with developers, Business Analyst, Architects and Project Manager
  • Prioritize and manage own workload in order to deliver quality results and meet timelines
  • Organize and coordinate all testing activities of SIT testing phase (strategy, test plan , risk analysis) as part of a development project requiring a Lean test methodology (Ex : Web requests , small projects )
  • Under the supervision of the Test Manager, participate in planning (strategy, test plan , risk analysis), organization and monitoring of the testing activities of projects requiring extensive test methodology (eg : major projects , techno projects)
  • Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Have experience on functional and no functional testing like smoke testing, sanity testing, integration testing, regression testing, black box testing, backend testing, system testing and component testing
  • Have experience on using postman for webservice testing
  • Determined acceptance criteria and recorded software test results
  • Experience in developing and executing test cases and compared actual vs expected result
  • Analyzed test results and recorded defects using JIRA
  • Assisted User Acceptance Testing (UAT) to ensure application satisfies user needs
  • Involved on using Android Studio and Xcode for mobile testing.
QA Analyst, 07/2016 - 05/2018
US Bank City, STATE,
  • Work with Product & Development teams to design and implement Test Strategy to deliver quality consumer software product
  • Defined Quality Metrics and implement measurements to determine test effectiveness, testing efficiency, and measure the overall quality of the software
  • Identified Test scenarios and designed Test Cases based on business requirements and functional specifications
  • Worked closely with Business Analysts and Developers to create test plans and test cases
  • Involved in reviewing the Test Scenarios and Test case documents prepared by the peers
  • Worked closely with the UAT testing team and assisted them throughout
  • Performed regression testing after business logic and UI change
  • Used Postman/Soap UI to validate web service requests
  • Involved in web services testing using standards like XML, SOAP and REST
  • Ensured products meet high standards of quality, performance, security, and reliability
  • Helped tackle cross-platform engineering challenges and contribute creative ideas to the engineering teams
  • Attended Agile (SCRUM) meetings
  • Assisted User Acceptance Testing (UAT) to ensure application satisfies user needs
  • Helped write test plans, test cases, and provide improvements to QA processes
Education and Training
Associate Degree: Business Administration, Expected in
MT Hood Community College - ,
Status -
Studying – business administration in IT management: , Expected in
WGU - ,
Status -

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Resume Overview

School Attended

  • MT Hood Community College
  • WGU

Job Titles Held:

  • QA Analyst
  • QA Analyst


  • Associate Degree
  • Studying – business administration in IT management

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