Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
SALES AND CUSTOMER SERVICE PROFESSIONAL who excels at building relationships and fulfilling the needs of clients in Business-to-Business and Business-to-Consumer environments. Skilled at analyzing situations and identifying quick wins and long-term solutions. Superb communication and organization skills. Goal oriented, energetic and proactive. Fluent in two Filipino dialects.
02/2015 to Current
VIP Account Manager Skillz Las Vegas, NV,
  • Responsible for reactivation, engagement, migration of high value VIPs
  • Devise sales to generate revenue to assist player upward migration
  • Dealing with external companies to secure venues, events, trips for players
  • Manage gifting budgets for VIPs depending on spend levels
  • Conduct surveys to deliver insights for studio
  • Exceptional interpersonal skills via phone, email, chat message, face to face
  • Strong analytical skills to identify patterns in VIP behavior
01/2000 to 02/2015
GAMES DEALER Rwj Barnabas Long Branch, NJ,
  • Control the flow of various games to ensure that all players are enjoying their time with minimum interruptions.
  • Work with management and security to preserve the integrity of the game.
  • Exchange large amounts of currency with a focus on accuracy and efficiency.
  • Serve on 'Satisfaction Committee', a group of employees and management responsible for operational decisions and implementations.
  • Provide representation for the dealer staff, ensuring that policies are always progressive and staff needs are met.
01/1998 to 01/2005
FRANCHISE OWNER, MANAGER Securitas Security Services Usa, Inc. , ,
  • Responsible for the daily functions and operations of a profitable janitorial franchise; sales and marketing, customer and vendor relations, equipment renewal, P&L statements, contract negotiations, insurance and taxes.

  • Utilized strong networking skills and referral programs to increase profits annually.
  • Recruited, trained and managed staff of 15 that handled 15-20 weekly commercial accounts.
01/1992 to 01/1995
  • Responsible for all facets of the operation: sales, employee supervision, bookkeeping, facilities maintenance and repair.
  • Recognized for increasing sales by $100K in one year through extensive networking to local organizations that turned into large volume customers.
  • Continuously sought-out improvements that increased production and steered bottom-line profitability.
01/1990 to 01/1992
  • Earned 5 corporate awards based on sales production and peer-related contests.
  • Hired, trained, managed and mentored sales staff.
  • Emphasized customer service, team building, sales strategies and inventory control.
Expected in
Bachelor of Arts: Comprehensive Social Science
Illinois State University - Bloomington,
Comprehensive Social Science Worked as a computer program tutor/ earned 10 senior credit hours)

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Resume Overview

School Attended

  • Illinois State University

Job Titles Held:

  • VIP Account Manager


  • Bachelor of Arts

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