VIP Account Manager Resume Example
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VIP ACCOUNT MANAGER
Summary
SALES AND CUSTOMER SERVICE PROFESSIONAL who excels at building relationships and fulfilling the needs of clients in Business-to-Business and Business-to-Consumer environments. Skilled at analyzing situations and identifying quick wins and long-term solutions. Superb communication and organization skills. Goal oriented, energetic and proactive. Fluent in two Filipino dialects.
Experience
VIP Account Manager
March 2015 to CurrentSkillz － Las Vegas , NV
March 2015 to CurrentSkillz － Las Vegas , NV
- Responsible for reactivation, engagement, migration of high value VIPs
- Devise sales to generate revenue to assist player upward migration
- Dealing with external companies to secure venues, events, trips for players
- Manage gifting budgets for VIPs depending on spend levels
- Conduct surveys to deliver insights for studio
- Exceptional interpersonal skills via phone, email, chat message, face to face
- Strong analytical skills to identify patterns in VIP behavior
GAMES DEALER
February 2000 to March 2015Rwj Barnabas － Long Branch , NJ
February 2000 to March 2015Rwj Barnabas － Long Branch , NJ
- Control the flow of various games to ensure that all players are enjoying their time with minimum interruptions.
- Work with management and security to preserve the integrity of the game.
- Exchange large amounts of currency with a focus on accuracy and efficiency.
- Serve on 'Satisfaction Committee', a group of employees and management responsible for operational decisions and implementations.
- Provide representation for the dealer staff, ensuring that policies are always progressive and staff needs are met.
FRANCHISE OWNER, MANAGER
February 1998 to February 2005Securitas Security Services Usa, Inc.
February 1998 to February 2005Securitas Security Services Usa, Inc.
- Responsible for the daily functions and operations of a profitable janitorial franchise; sales and marketing, customer and vendor relations, equipment renewal, P&L statements, contract negotiations, insurance and taxes.
- Utilized strong networking skills and referral programs to increase profits annually.
- Recruited, trained and managed staff of 15 that handled 15-20 weekly commercial accounts.
MANAGER
January 1992 to January 1995COUNTRY CLUB CLEANERS
January 1992 to January 1995COUNTRY CLUB CLEANERS
- Responsible for all facets of the operation: sales, employee supervision, bookkeeping, facilities maintenance and repair.
- Recognized for increasing sales by $100K in one year through extensive networking to local organizations that turned into large volume customers.
- Continuously sought-out improvements that increased production and steered bottom-line profitability.
MANAGER
January 1990 to January 1992RADIO SHACK / TANDY CORPORATION
January 1990 to January 1992RADIO SHACK / TANDY CORPORATION
- Earned 5 corporate awards based on sales production and peer-related contests.
- Hired, trained, managed and mentored sales staff.
- Emphasized customer service, team building, sales strategies and inventory control.
Education
Bachelor of Arts : Comprehensive Social ScienceIllinois State University － CityComprehensive Social Science Worked as a computer program tutor/ earned 10 senior credit hours)
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Resume Overview
School Attended
- Illinois State University
Job Titles Held:
- VIP Account Manager
- GAMES DEALER
- FRANCHISE OWNER, MANAGER
- MANAGER
Degrees
- Bachelor of Arts : Comprehensive Social Science
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