SALES AND CUSTOMER SERVICE PROFESSIONAL who excels at building relationships and fulfilling the needs of clients in Business-to-Business and Business-to-Consumer environments. Skilled at analyzing situations and identifying quick wins and long-term solutions. Superb communication and organization skills. Goal oriented, energetic and proactive. Fluent in two Filipino dialects.
VIP Account Manager March 2015 to CurrentZynga INC － San Francisco, CA
Responsible for reactivation, engagement, migration of high value VIPs
Devise sales to generate revenue to assist player upward migration
Dealing with external companies to secure venues, events, trips for players
Manage gifting budgets for VIPs depending on spend levels
Conduct surveys to deliver insights for studio
Exceptional interpersonal skills via phone, email, chat message, face to face
Strong analytical skills to identify patterns in VIP behavior
GAMES DEALER February 2000 to March 2015HARRAH'S CASINO, GRAND VICTORIA CASINO, TRUMP CASINO － Elgin, IL
Control the flow of various games to ensure that all players are enjoying their time with minimum interruptions.
Work with management and security to preserve the integrity of the game.
Exchange large amounts of currency with a focus on accuracy and efficiency.
Serve on 'Satisfaction Committee', a group of employees and management responsible for operational decisions and implementations.
Provide representation for the dealer staff, ensuring that policies are always progressive and staff needs are met.
FRANCHISE OWNER, MANAGER February 1998 to February 2005JANI-KING OF ILLINOIS
Responsible for the daily functions and operations of a profitable janitorial franchise; sales and marketing, customer and vendor relations, equipment renewal, P&L statements, contract negotiations, insurance and taxes.
Utilized strong networking skills and referral programs to increase profits annually.
Recruited, trained and managed staff of 15 that handled 15-20 weekly commercial accounts.
MANAGER January 1992 to January 1995COUNTRY CLUB CLEANERS
Responsible for all facets of the operation: sales, employee supervision, bookkeeping, facilities maintenance and repair.
Recognized for increasing sales by $100K in one year through extensive networking to local organizations that turned into large volume customers.
Continuously sought-out improvements that increased production and steered bottom-line profitability.
MANAGER January 1990 to January 1992RADIO SHACK / TANDY CORPORATION
Earned 5 corporate awards based on sales production and peer-related contests.
Hired, trained, managed and mentored sales staff.
Emphasized customer service, team building, sales strategies and inventory control.
Bachelor of Arts : Comprehensive Social ScienceIllinois State University － BloomingtonComprehensive Social Science Worked as a computer program tutor/ earned 10 senior credit hours)