VIP Account Manager Resume Example Zynga INC

VIP ACCOUNT MANAGER

Summary

SALES AND CUSTOMER SERVICE PROFESSIONAL who excels at building relationships and fulfilling the needs of clients in Business-to-Business and Business-to-Consumer environments. Skilled at analyzing situations and identifying quick wins and long-term solutions. Superb communication and organizationskills. Goal oriented, energetic and proactive. Fluent in two Filipino dialects.

Experience

VIP Account Manager
March 2015 to CurrentZynga INC － San Francisco, CA

Responsible for reactivation, engagement, migration of high value VIPs

Devise sales to generate revenue to assist player upward migration

Dealing with external companies to secure venues, events, trips for players

Manage gifting budgets for VIPs depending on spend levels

Conduct surveys to deliver insights for studio

Exceptional interpersonal skills via phone, email, chat message, face to face

Strong analytical skills to identify patterns in VIP behavior

GAMES DEALER
February 2000 to March 2015HARRAH'S CASINO, GRAND VICTORIA CASINO, TRUMP CASINO － Elgin, IL

Control the flow of various games to ensure that all players are enjoying their time with minimum interruptions.
Work with management and security to preserve the integrity of the game.
Exchange large amounts of currency with a focus on accuracy and efficiency.
Serve on 'Satisfaction Committee', a group of employees and management responsible for operational decisions and implementations.
Provide representation for the dealer staff, ensuring that policies are always progressive and staff needs are met.

FRANCHISE OWNER, MANAGER
February 1998 to February 2005JANI-KING OF ILLINOIS

Responsible for the daily functions and operations of a profitable janitorial franchise; sales and marketing, customer and vendor relations, equipment renewal, P&L statements, contract negotiations, insurance and taxes.
Utilized strong networking skills and referral programs to increase profits annually.
Recruited, trained and managed staff of 15 that handled 15-20 weekly commercial accounts.

MANAGER
January 1992 to January 1995COUNTRY CLUB CLEANERS

Responsible for all facets of the operation: sales, employee supervision, bookkeeping, facilities maintenance and repair.
Recognized for increasing sales by $100K in one year through extensive networking to local organizations that turned into large volume customers.
Continuously sought-out improvements that increased production and steered bottom-line profitability.

MANAGER
January 1990 to January 1992RADIO SHACK / TANDY CORPORATION

Earned 5 corporate awards based on sales production and peer-related contests.
Hired, trained, managed and mentored sales staff.
Emphasized customer service, team building, sales strategies and inventory control.

Education

Bachelor of Arts : Comprehensive Social ScienceIllinois State University － BloomingtonComprehensive Social Science Worked as a computer program tutor/ earned 10 senior credit hours)

Resume Overview

Companies Worked For:

Zynga INC
HARRAH'S CASINO, GRAND VICTORIA CASINO, TRUMP CASINO
JANI-KING OF ILLINOIS
COUNTRY CLUB CLEANERS
RADIO SHACK / TANDY CORPORATION

School Attended

Illinois State University

Job Titles Held:

VIP Account Manager
GAMES DEALER
FRANCHISE OWNER, MANAGER
MANAGER

Degrees

Bachelor of Arts : Comprehensive Social Science

VIP Account Manager Resume Example

Resume Score: 60%

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