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VIP Account Manager Resume Example

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VIP ACCOUNT MANAGER
Summary
SALES AND CUSTOMER SERVICE PROFESSIONAL who excels at building relationships and fulfilling the needs of clients in Business-to-Business and Business-to-Consumer environments. Skilled at analyzing situations and identifying quick wins and long-term solutions. Superb communication and organization skills. Goal oriented, energetic and proactive. Fluent in two Filipino dialects.
Experience
VIP Account Manager
March 2015 to Current Zynga INC － San Francisco, CA
  • Responsible for reactivation, engagement, migration of high value VIPs
  • Devise sales to generate revenue to assist player upward migration
  • Dealing with external companies to secure venues, events, trips for players
  • Manage gifting budgets for VIPs depending on spend levels
  • Conduct surveys to deliver insights for studio
  • Exceptional interpersonal skills via phone, email, chat message, face to face
  • Strong analytical skills to identify patterns in VIP behavior
GAMES DEALER
February 2000 to March 2015 HARRAH'S CASINO, GRAND VICTORIA CASINO, TRUMP CASINO － Elgin, IL
  • Control the flow of various games to ensure that all players are enjoying their time with minimum interruptions.
  • Work with management and security to preserve the integrity of the game.
  • Exchange large amounts of currency with a focus on accuracy and efficiency.
  • Serve on 'Satisfaction Committee', a group of employees and management responsible for operational decisions and implementations.
  • Provide representation for the dealer staff, ensuring that policies are always progressive and staff needs are met.
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FRANCHISE OWNER, MANAGER
February 1998 to February 2005 JANI-KING OF ILLINOIS
  • Responsible for the daily functions and operations of a profitable janitorial franchise; sales and marketing, customer and vendor relations, equipment renewal, P&L statements, contract negotiations, insurance and taxes.

  • Utilized strong networking skills and referral programs to increase profits annually.
  • Recruited, trained and managed staff of 15 that handled 15-20 weekly commercial accounts.
MANAGER
January 1992 to January 1995 COUNTRY CLUB CLEANERS
  • Responsible for all facets of the operation: sales, employee supervision, bookkeeping, facilities maintenance and repair.
  • Recognized for increasing sales by $100K in one year through extensive networking to local organizations that turned into large volume customers.
  • Continuously sought-out improvements that increased production and steered bottom-line profitability.
MANAGER
January 1990 to January 1992 RADIO SHACK / TANDY CORPORATION
  • Earned 5 corporate awards based on sales production and peer-related contests.
  • Hired, trained, managed and mentored sales staff.
  • Emphasized customer service, team building, sales strategies and inventory control.
Education
Bachelor of Arts : Comprehensive Social Science Illinois State University － Bloomington Comprehensive Social Science Worked as a computer program tutor/ earned 10 senior credit hours)
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Resume Overview

Companies Worked For:

  • Zynga INC
  • HARRAH'S CASINO, GRAND VICTORIA CASINO, TRUMP CASINO
  • JANI-KING OF ILLINOIS
  • COUNTRY CLUB CLEANERS
  • RADIO SHACK / TANDY CORPORATION

School Attended

  • Illinois State University

Job Titles Held:

  • VIP Account Manager
  • GAMES DEALER
  • FRANCHISE OWNER, MANAGER
  • MANAGER

Degrees

  • Bachelor of Arts : Comprehensive Social Science

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