Exceptional Program Manager highly skilled at shifting between various roles within managerial positions. Active and empathetic listener with a passion for social work.
Highlights
Crisis prevention intervention
Program management
TANF experience
Suicidal ideation identification
Exemplary people management skills
Crisis Prevention and Intervention training (CPI)
Family and children's programs knowledge
Immigration laws knowledge
Collaborative manager
Exceptional communication skills
Behavior management
Compassionate and active listener
Experience
02/2000 to 03/2014
Victim Advocate/Safe house Case Manager/DHS DV Program Manager City Of Colorado Springs – Colorado Springs, CO,
Extensive knowledge of family violence and sexual assault abuse assessments and crisis interventions.
Effective communication skills in both English and Spanish.
Excellent ability to work independently and handle pressure.
Clear ability to keep sensitive information confidential.
Special organization skills, goal-oriented, proactive, excellent at reporting, and tremendously persistent.
Consistently and continually, provide support to enable victims to empower themselves, maintaining professional relationships with community partners, acting as a guide and advocate.
Provide high-end case management to victims with complex social and interpersonal needs independently as well as with group.
Tasked with a fundamental role in coordinating services with interdisciplinary teams and community agencies to ensure appropriate advocacy and client services.
Provide ongoing case study along with advocacy services for victims' related social or emotional problems.
Maintain records, prepared statistical reports for funding purposes.
Supervisions of workers and training as well as presentations within the community and state level.
Research, develop and disseminate promising practice models, policies and procedures and information in the areas of programming, services, agency development, underserved populations and other related areas as needed.
Monitor and respond to Department of Human Services departmental regulations that affect victims of domestic violence and sexual assault.
Translate documents from English to Spanish.
Assist immigrant women victims of domestic violence in social and legal aspects.
Provide temporary shelter to victim of domestic abuse.
Make referrals to different service providers.
Provide hotline services including crisis intervention, information, and referrals, intake interviews and assessments of clients needing safe housing, information classes, conflict resolution, follow-ups with past clients, monitor caseload and maintain case files, develop in addition, implement new procedures, on- going training, instruction, feedback, and support, volunteer training, assist with child management, support of domestic violence, sexual assault and rape clients through the restraining order process, support Spanish speaking clients, crisis intervention for clients, and photograph evidence/injuries.
Provide 24/7 advocacy on call for sexual assault clients.
Assist immigrant victims of domestic violence and sexual assault with visas and court support.
Interpret and translate for Spanish peaking clients.
Enable, mediate, coordinate, educate, case manage, facilitate, initiate, and advocate for clients.
Facilitate domestic violence psycho- educational group for children.
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School Attended
Colorado State University
Pikes Peak Community College
Universidad Central de Bayamon
BSW
Job Titles Held:
Victim Advocate/Safe house Case Manager/DHS DV Program Manager
