Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Exceptional Program Manager highly skilled at shifting between various roles within managerial positions. Active and empathetic listener with a passion for social work.

  • Crisis prevention intervention
  • Program management
  • TANF experience
  • Suicidal ideation identification
  • Exemplary people management skills
  • Crisis Prevention and Intervention training (CPI)
  • Family and children's programs knowledge
  • Immigration laws knowledge
  • Collaborative manager
  • Exceptional communication skills
  • Behavior management
  • Compassionate and active listener
02/2000 to 03/2014
Victim Advocate/Safe house Case Manager/DHS DV Program Manager City Of Colorado Springs Colorado Springs, CO,
  • Extensive knowledge of family violence and sexual assault abuse assessments and crisis interventions.
  • Effective communication skills in both English and Spanish.
  • Excellent ability to work independently and handle pressure.
  • Clear ability to keep sensitive information confidential.
  • Special organization skills, goal-oriented, proactive, excellent at reporting, and tremendously persistent.
  • Consistently and continually, provide support to enable victims to empower themselves, maintaining professional relationships with community partners, acting as a guide and advocate.
  • Provide high-end case management to victims with complex social and interpersonal needs independently as well as with group.
  • Tasked with a fundamental role in coordinating services with interdisciplinary teams and community agencies to ensure appropriate advocacy and client services.
  • Provide ongoing case study along with advocacy services for victims' related social or emotional problems.
  • Maintain records, prepared statistical reports for funding purposes.
  • Supervisions of workers and training as well as presentations within the community and state level.
  • Research, develop and disseminate promising practice models, policies and procedures and information in the areas of programming, services, agency development, underserved populations and other related areas as needed.
  • Monitor and respond to Department of Human Services departmental regulations that affect victims of domestic violence and sexual assault.
  • Translate documents from English to Spanish.
  • Assist immigrant women victims of domestic violence in social and legal aspects.
  • Provide temporary shelter to victim of domestic abuse.
  • Make referrals to different service providers.
  • Provide hotline services including crisis intervention, information, and referrals, intake interviews and assessments of clients needing safe housing, information classes, conflict resolution, follow-ups with past clients, monitor caseload and maintain case files, develop in addition, implement new procedures, on- going training, instruction, feedback, and support, volunteer training, assist with child management, support of domestic violence, sexual assault and rape clients through the restraining order process, support Spanish speaking clients, crisis intervention for clients, and photograph evidence/injuries.
  • Provide 24/7 advocacy on call for sexual assault clients.
  • Assist immigrant victims of domestic violence and sexual assault with visas and court support.
  • Interpret and translate for Spanish peaking clients.
  • Enable, mediate, coordinate, educate, case manage, facilitate, initiate, and advocate for clients.
  • Facilitate domestic violence psycho- educational group for children.
11/2003 to 06/2006
Victim Advocate Sheltering Arms Harriet Tubman, NY,
  • Provide advocacy services to victims of domestic violence.
  • Responsible for victim contacts.
  • for offender treatment provider.
03/1997 to 07/2000
Assistant Bookkeeper Mountain View Care Center City, STATE,
  • Assisted in the day to day functions of the nursing home facility in accordance with the current acceptable accounting and reimbursement principles.
  • Responsible for work related patient account billings, collections, and census statistics.
  • Performed account payable, receivable, journal entries, trail balances, and income statement duties.
  • Balanced bank accounts and petty cash.
  • Assisted in admission forms.
  • Managed Medicaid billing in a timely manner also but not limited to payroll.
Expected in May 2006
Colorado State University - ,
Expected in May 2004
Associates of Arts : Social Work
Pikes Peak Community College - Colorado Springs , Colorado
Social Work
Expected in 1989
Universidad Central de Bayamon - Bayamon ,
Expected in
Bachelor : Social Work
BSW - ,

Social Work

Fluent in Spanish, Computer literate
accounting, agency, billing, billings, interpersonal, communication skills, Computer literate, conflict resolution, client, clients, English, forms, instruction, legal, nursing, organization skills, payroll, policies, presentations, programming, reporting, Research, Fluent in Spanish, Spanish, Spanish speaking, statistics,

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School Attended

  • Colorado State University
  • Pikes Peak Community College
  • Universidad Central de Bayamon
  • BSW

Job Titles Held:

  • Victim Advocate/Safe house Case Manager/DHS DV Program Manager
  • Victim Advocate
  • Assistant Bookkeeper


  • Associates of Arts
  • Bachelor

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