Hardworking, reliable individual, with 20-year history in high-volume settings. Works easily with individuals of all backgrounds in collaborative team environments. Supports daily operations with advanced organizational and problem-solving abilities. Meticulous and analytical with unsurpassed communication, time management and prioritization abilities.
Skills
Document preparation and filing
Data Systems
Proficient in MS Office
Excellent Investigative and Reporting Skills
General Office Functions and Office equipment knowledge
Verbal And Written Communication
Receptionist Duties
Front Desk
Computer Knowledge
File And Database Management
Customer Service
Accounts Receivable
Payment Collection
Mail Processing
Bank Deposits
Excellent Communication Skills
Point Of Sale Knowledge
Excel Spreadsheets
Clerical Duties
Work History
01/2020 to 05/2020
Victim AdvocateJackson County – Grain Valley, MO,
Documented data and completed accurate updates to case records.
Developed rapport to create safe and trusting environment for care.
Collaborated with community program leaders and advocates to make resources accessible to those in need.
Interviewed individuals and families to assess needs and provide informational resources.
Collected statistical data and updated documentation to maintain client records.
Accompanied clients to court to clarify processes and procedures.
Liaised with members of justice system on behalf of client.
Coordinated individual and group counseling to meet victim service standards.
Constructed referral list of agencies and community resources for victims' to provide aftercare services.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Gathered and maintained statistical records.
Developed and maintained relationships with local law enforcement.
Community outreach and education
Knowledge of Crime Victim Compensation laws.
Organized and maintained precise filing records including confidential personnel files and sensitive materials.
Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
Collected and compiled paperwork such as court filings and medical files.
Scanned and printed files and paperwork, when needed.
Added documents to file records and created new records to support filing needs.
Used Osnium and Microsoft to maintain hundreds of files and file notes.
Developed treatments and casework programs for average of 30 patients per month
Assisted professors with classroom management and document coordination to maintain positive learning environment.
Assisted and mentored students in groups of up to 40 by reviewing lesson teachings and coursework.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Supported classroom activities, including tutoring, grading homework and reviewing exams.
Supported instructor with test administration, curriculum development and assignment grading.
Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
Performed administrative and clerical tasks by entering data, preparing invoices and filing paperwork.
11/1999 to 10/2003
File Clerk/Office AdministratorDevon Contractors – City, STATE,
Managed digital databases and physical file systems.
Prepared records for site visits and file audits.
Verified client information by analyzing existing evidence on file.
Prepared and submitted regulatory file applications and supporting documentation.
Oversaw administrative operations such as file management and project paperwork.
Kept and updated records of customer interactions, customer accounts and file documents.
Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
Collected information to correctly file warranty claims.
Completed clerical tasks such as file management and transmissions with speed and accuracy.
Assisted with auditing processes and performed internal file audits.
04/1997 to 03/1999
Field AdministratorCentex Homes – City, STATE,
Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Administered gathering and preparation of all New Build files within strict deadlines and in alignment with Project Manager's needs and requests.
Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
Created reports, correspondence and spreadsheets with Microsoft Office programs.
Responded to internal and external requests for information.
Upheld confidentiality of all information to avoid potential data breaches and client lawsuits.
Implemented improvements to file systems and procedures.
Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
Maintained physical and computer-based filing systems.
Examined, categorized and sorted incoming documents.
Prepared paperwork for all inspections and final client walk-throughs.
Prepared all Warranty Files
Compiled and maintained OSHA logs for three residential construction sites.
Successfully juggled multiple projects simultaneously to aid executive leaders.
Interpreted management directives to define and document administrative staff processes.
Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
Employed proven problem-solving techniques to resolve issues quickly and effectively.
Computerized office activities, maintained customer communications and tracked records through closing.
Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting
Managed agendas and calendars, boosting productivity and improving organizational initiatives
Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities
Collected, validated and distributed information to employees
Education
Expected in 2016
Associate of Science: Criminal Justice Sandhills Community College - Pinehurst, NC GPA:
Expected in 2013
Associate of Science: Paralegal Studies Inver Hills Community College - Inver Grove Heights, MN GPA:
Member of Phi Theta Kappa
Coursework in Criminal Justice, Family Law, Criminal Law, Tort Law
Dean's List Fall 2011 and Spring 2012
Maintained 3.9 Cumlative GPA
Received Phi Theta Kappa Scolarship
Expected in 1995
State License: Cosmetology Aveda Institute - Minneapolis, MN, GPA:
Expected in 1991
High School Diploma: Anoka High School - Anoka, MN GPA:
Certifications
Office for Victims of Crime: Victim Advocacy Training Completion
North Carolina Coalition Against Domestic Violence: Domestic Violence Basics Training Completion
Office for Victims of Crime: Understanding Human Trafficking
Office for Victims of Crime: Victim Compensation
Affiliations
NCCADV - North Carolina Coalition Against Domestic Violence
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