Victim Advocate resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Compassionate Advocate with years of serving and supporting victims and witnesses of crimes. Adept knowledge of victim rights, community resources and referral services. I am enthusiastic and believe in supporting and guiding individuals through proceedings entirely. I am able to maintain a calm, composed demeanor in stressful situations.
I have worked with both State and nonprofit organizations to help those that were in need. I am coming from an organization where I was the only advocate in the department, so I am able to work well with others and on my own.
I am Well-versed in crisis intervention and cultural sensitivity. Excellent knowledge of victims' rights.
Skills
Evaluation and assessment
Documentation and reporting
Case history compilation
Recordkeeping
Community referrals
Dedicated support
Conducting interviews
Culturally-sensitive
Client advocacy
Home visits
MS Office
Administrative support
Team building
Planning and coordination
Business operations
Customer service
Problem resolution
Communications
Relationship development
Process improvement
Family maintenance
Homeless and dual diagnosed populations
Violence prevention
Organizational skills
Time management
Active listening
Experience
Victim Advocate, 06/2014 to 03/2020 Jackson County – Independence, MO,
Interviewed victims and recorded impact statements for records and court proceedings.
Assisted individuals through criminal justice process, providing information and support including financial and emotional impact debriefing.
Maintained records of victim case files, updating them when needed.
Supported crisis intervention and advocacy for victims of serious crimes.
Coordinated referrals and crisis counseling services and programs to victims and witnesses of serious crimes.
Acted as liaison between victims and law enforcement agencies to assist with filing police reports and explain informed consent.
Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
Created awareness of victims' rights and services by delivering presentations to agencies, schools and community groups.
Advocated for victims during difficult situations by handling various tasks, including filing police reports and attending court with or for them.
Maintained caseload of clients, managing case status reports for each.
Developed and oversaw procedures and policies for victim's advocacy program.
Interviewed clients to assess situations, capabilities and problems.
Conferred with clients to discuss options and goals for various services.
Referred family members to outside support options to assist with coping during times of increased stress.
Entered client data in centralized database and maintained up-to-date case records for all clients.
Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
Met with clients to determine necessary services and make treatment recommendations.
Attended hearings with victims to provide emotional support.
Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Assisted victims with filling out and submitting protective orders.
Coordinated between various entities to manage cases.
Ensured that victims were treated in a confidential and ethical manner.
Informed victims about legal processes and timelines.
Records Manager/Community Service Coordinator, 07/2005 to 03/2020 Ascension Health – Trussville, AL,
Reviewed and processed requests for information under Freedom of Information Act or Privacy Act.
Scanned, saved and organized hard copy and digital documents in computerized file library.
Researched, gathered and provided records information in response to requests submitted by phone and fax.
Updated indexes and file data for legal and official documents.
Managed incoming and outgoing mail, parcels and other correspondence by shipping, sorting and distributing.
Assisted customers by answering routine administrative questions and resolving problems.
Planned and arranged meetings, appointments and conferences for the Port Royal Police Departmet.
Streamlined day-to-day office processes to meet long-term goals.
Increased team efficiency by implementing records retention process improvements.
Disseminated information to correct department, individual or outside location.
Planned and arranged meetings, appointments and conferences for the Port Royal Police Department.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Planned and arranged meetings, appointments and conferences for the Port Royal Police Department.ons.
Obtained and processed daily police reports and warrants using Law Track and Spilman.
Maintained files and retrieved information from computer and manual filing systems.
Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
Created or updated records with new files or information.
Strictly adhered to confidentiality dictations to safeguard information.
Opened, sorted, reviewed and stamped daily departmental mail and delivered to proper person.
Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Emergency Dispatcher, 09/1999 to 07/2005 Holy Redeemer Health System – Huntingdon Valley, PA,
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Assisted departments with special requests such as BOLOs.
Used radio, telephone and computer system to update first responders with new information.
Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Earned good attendance record and built reputation for being on time and ready to work.
Triage Nurse, 08/2000 to 03/2001 Low Country Medical Group – City, STATE,
Rendered telephone advice according to established guidelines and protocols.
Attended educational workshops to maintain current competency and licensure in nursing specialty.
Maintained confidentiality in matters related to patient, family and client facility staff.
Communicated triage information to primary care team to discuss disposition.
Educated patients relative to health care urgency and community resources available to meet needs.
Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
Counseled patients and caregivers, providing emotional, psychological and spiritual support.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Communicated with primary care physicians or emergency care providers to relay patient needs.
Education and Training
: Human Services, Expected in Univsersity of South Carolina - Columbia, SC, GPA:
Bachelor of Science: Social Psychology, Expected in 06/2012 Park University - Kansas City, MO GPA:
Also achieved certificates in Clinical and Industrial/Organizational Psychology.
Master of Science: Forensic Psychology, Expected in Southern New Hampshire University - Hooksett, NH GPA:
Activities and Honors
I have received several community service related honors.
I was very active in the Town of Port Royal, heading up a community service program for youth that had committed low level crimes or driving infractions as a way to help them keep them out of the criminal justice system.
I spear headed a program during the holidays that assisted families in need. Helping several families throughout the Port Royal community.
Certifications
Certified SC Victims Advocate through the Office of Victim Services Edudaction and Certification (OVSEC)
40 hour certificate in Forensic Interviewing (Child First Approach) from National Association of Certified Child Forensic Interviewers
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