Victim Advocate with 5 years spent assisting victims of Domestic Violence/Sexual Assault crimes. Well-versed in crisis intervention and cultural sensitivity. Excellent knowledge of victims' rights. Compassionate Victim Advocate with 5 years of experience in a shelter settings. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children. Enthusiastic Advocate with passion for supporting victims of violent crimes. Maintain calm, composed demeanor in stressful situations. Offer deep network of local resources. Detail-oriented professional with extensive understanding of advocting and crisis situations. Proven history of effective support and care for families and children. Dedicated to long-term plan success.
Skills
Culturally-sensitive
Recordkeeping
Client advocacy
Behavioral specialist
Community referrals
Conducting interviews
Evaluation and assessment
Dedicated support
Case history compilation
Organization
Critical thinking
Troubleshooting
Organizational skills
Experience
Dec2015 to Current
Victim AdvocateUniversity Of North Carolina Greensboro – Fort Collins, CO,
Coordinated referrals and crisis counseling services and programs to victims and witnesses of [Type] crimes.
Delivered on-call and overnight support to victims and witnesses for 24-hour call center.
Supported crisis intervention and advocacy for victims of [Type] crimes.
Developed and oversaw procedures and policies for victim's advocacy program.
Interviewed victims and recorded impact statements for records and court proceedings.
Maintained caseload of up to [Number] clients, managing case status reports for each.
Created awareness of victims' rights and services by delivering presentations to agencies, schools and community groups.
Maintained records of victim contacts for use in emergency or crisis situations.
Wrote individual safety and crisis plans and assessed ongoing risk assessments to decrease further harm.
Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
Worked with community resources to engage youth in pro-social activities and help families access services.
Interviewed clients to assess situations, capabilities and problems.
Referred family members to outside support options to assist with coping during times of increased stress.
Identified appropriate community resources and provided referrals for services.
Coordinated between various entities to manage cases.
Assisted victims with filling out and submitting protective orders.
Conferred with clients to discuss options and goals for various services.
Entered client data in centralized database and maintained up-to-date case records for all clients.
Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Informed victims about legal processes and timelines.
May2010 to Jul2015
Assistant ManagerFamous Dave's Of America, Inc. – Smyrna, TN,
Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Directed and led employees, supervising activities to drive productivity and efficiency.
Delegated daily tasks to team members to optimize group productivity.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Assisted [Job title] in evaluating employee performance and cultivating improvement initiatives.
Enforced company policies and procedures to strengthen operational standards across departments.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Completed inventory audits to identify losses and project demand.
May2002 to Aug2006
Veterinary TechnicianSummit Veterinary Referral Center – Tacoma, WA,
Treated animals afflicted with [Type] mange and [Type] skin conditions with therapeutic bath treatments and medications.
Administered and monitored anesthesia for surgeries and operations.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Operated x-ray machines and exposed radiographic films.
Treated medical diseases and conditions of livestock.
Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Performed routine laboratory procedures such as hematology, microbiology, parasitology, exfoliative cytology, blood chemistry, coprology, urinalysis and serology.
Conducted initial exams on pets, took vital signs and collected samples for lab.
Walked animals outside for potty breaks [Number] times per shift to avoid accidents in play areas and on bedding.
Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
Collected urine by expression cystocentesis, or catheterization.
Monitored [Number] animals per [Timeframe] during after-hours shifts.
Interpreted lab results to diagnose veterinary disorders and recommend treatment plans to veterinarian.
Used IDEXX to analyze bloodwork and samples and diagnose conditions and diseases.
Operated anesthesia machines, oxygen equipment and monitoring equipment.
Mentored and trained [Number] members of LVT staff.
Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
Walked over [Number] dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
Assisted veterinarian with treatment of wounds, vaccination administration and operations.
Performed physical examinations and record case history, weight, temperature and other vitals.
Performed patient imaging with ultrasound and x-ray and interpreted results.
Delivered consistent customer service to pet owners, effectively increasing repeat business [Number]%.
Prepared and labeled medications and informed client of administration techniques.
Checked animals for injury and illness, writing copious notes regarding symptoms for [Job title]'s review.
Education and Training
Expected in 05/2003
Associate of Science: Animal Science/Livestock Health Abraham Baldwin Agricultural College - Tifton, GA GPA:
Expected in 05/2016
Associate of Arts: Human Recourse/Animal Assisted Interventions Tri-County Community College - Murphy, NC GPA:
Expected in
Bachelor of Science: Horse Husbandry And Equine Science Post University - Waterbury, CT GPA:
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