Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
High-profile executive successful at leveraging career experience to enhance organizational productivity and efficiency by effectively directing and supporting operations, services and solutions.
Skills
  • Research and analysis
  • Operations management
  • Process improvement
  • Strategic objective execution
  • Customer retention

 

  • Project planning and development
  • Procedure development
  • Strategic planning
  • Team building
  • Business process re-engineering
  • Dedicated team player
Work History
05/2011 to Current Vice President, Underwriting Operations Danaher | Reno, NV,
  • Proposed and published metrics and KPIs to be incorporated into the monthly financials and scorecards.
  • Built strategic alliances with [teams] that resulted in [positive outcome].
  • Defined strategy and business plan for [business area].
  • Implemented a set of comprehensive tracking processes to monitor [Project name] performance.
  • Defined clear targets and objectives and communicated them to other team members.
  • Supervised the work of [Number] team members, offering constructive feedback on their work performance.
  • Directed planning, budgeting, vendor selection and quality assurance efforts.
  • Directed all phases of [Project type] projects, from [Phase] to [Phase].
  • Drafted [Number] deliverables each [Time period] such as [Deliverable] and [Deliverable].
  • Collaborated with the [Department name] department to [Goal achieved].
  • Assessed vendor products and maintained positive vendor relations.
  • Directed quality assurance efforts to maximize [Desired result] and minimize [Adverse effect].
2008 to 05/2011 Assistant Vice President of Underwriting Access Insurance Company | City, STATE,
  • Directed quality assurance efforts to maximize [Desired result] and minimize [Adverse effect].
  • Implemented a set of comprehensive tracking processes to monitor [Project name] performance.
  • Supervised the work of [Number] team members, offering constructive feedback on their work performance.
  • Developed [Number] executive presentations and reports to facilitate project evaluation and process improvement.
2002 to 2008 Director of Underwriting Quality and Policy Services Access Insurance | City, STATE,

     

  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed and rolled out new policies.
  • Hired and trained [number] of staff.
  • Developed consistent, fair quality review team goals, work allocation strategy and key metrics.

 

2000 to 2002 Director of Customer Service Access Insurance Company | City, STATE,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism. 
  • Initiated operations improvements to improve overall call center productivity.
  • Managed call center from initial start-up to full operational status.
  • Developed all process controls and metrics for daily management of the Call Center.
Education
Expected in Bachelor of Arts | Business Management University of Massachusetts Amherst, Amherst, Massachusetts GPA:

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Resume Overview

School Attended

  • University of Massachusetts Amherst

Job Titles Held:

  • Vice President, Underwriting Operations
  • Assistant Vice President of Underwriting
  • Director of Underwriting Quality and Policy Services
  • Director of Customer Service

Degrees

  • Bachelor of Arts

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