Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
High-profile executive successful at leveraging career experience to enhance organizational productivity and efficiency by effectively directing and supporting operations, services and solutions.
Skills
Research and analysis
Operations management
Process improvement
Strategic objective execution
Customer retention
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Project planning and development
Procedure development
Strategic planning
Team building
Business process re-engineering
Dedicated team player
Work History
05/2011 to CurrentVice President, Underwriting Operations Danaher | Reno, NV,
Proposed and published metrics and KPIs to be incorporated into the monthly financials and scorecards.
Built strategic alliances with [teams] that resulted in [positive outcome].
Defined strategy and business plan for [business area].
Implemented a set of comprehensive tracking processes to monitor [Project name] performance.
Defined clear targets and objectives and communicated them to other team members.
Supervised the work of [Number] team members, offering constructive feedback on their work performance.
Directed planning, budgeting, vendor selection and quality assurance efforts.
Directed all phases of [Project type] projects, from [Phase] to [Phase].
Drafted [Number] deliverables each [Time period] such as [Deliverable] and [Deliverable].
Collaborated with the [Department name] department to [Goal achieved].
Assessed vendor products and maintained positive vendor relations.
Directed quality assurance efforts to maximize [Desired result] and minimize [Adverse effect].
2008 to 05/2011Assistant Vice President of Underwriting Access Insurance Company | City, STATE,
Directed quality assurance efforts to maximize [Desired result] and minimize [Adverse effect].
Implemented a set of comprehensive tracking processes to monitor [Project name] performance.
Supervised the work of [Number] team members, offering constructive feedback on their work performance.
Developed [Number] executive presentations and reports to facilitate project evaluation and process improvement.
2002 to 2008Director of Underwriting Quality and Policy ServicesAccess Insurance | City, STATE,
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Trained, coached and mentored staff to ensure smooth adoption of new program.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Developed and rolled out new policies.
Hired and trained [number] of staff.
Developed consistent, fair quality review team goals, work allocation strategy and key metrics.
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2000 to 2002Director of Customer ServiceAccess Insurance Company | City, STATE,
Effectively managed a high-volume of inbound and outbound customer calls.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Managed high call volume with tact and professionalism.Â
Initiated operations improvements to improve overall call center productivity.
Managed call center from initial start-up to full operational status.
Developed all process controls and metrics for daily management of the Call Center.
Education
Expected in Bachelor of Arts | Business ManagementUniversity of Massachusetts Amherst, Amherst, MassachusettsGPA:
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School Attended
University of Massachusetts Amherst
Job Titles Held:
Vice President, Underwriting Operations
Assistant Vice President of Underwriting
Director of Underwriting Quality and Policy Services
