Vice President Surgical Services, 12/1999 to Current Berkshire Medical Center – 725 North Street, Pittsfield MA 01201
Developed and achieved financial and growth goals.
Strategically planned methods to achieve operational goals and targets.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Supervised and managed the daily activities of a clinical team consisting of number physicians, nurses and support staff.
Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
Certified that equipment and supplies were properly maintained for quality patient care and safety.
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Participated in facility surveys and inspections made by authorized governmental agencies.
Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
OR Charge Nurse, 04/1985 to 12/1999 Hillcrest Hospital – 165 Tor Court, Pittsfield MA
Established staff schedules and assignments based on facility needs and equipment availability.