vice president supply chain customer experience resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Executive Profile
Executive leader skilled at building effective teams, setting and executing strategy, engaging across functions, and achieving results
Skill Highlights
  • Developing high performing teams
  • Setting strategic vision
  • Disciplined execution
  • Organizational efficiency
  • Change Management
  • Process optimization
Core Accomplishments
Set strategy, leveraging the supply chain as a competitive advantage
Managed international team focused on creating world class customer loyalty enabling market growth for $3B business unit
Managed plant operations for critical business, improving process optimization, negotiating union contracts, and launching new products
Set manufacturing strategy in complex, multi-division region
Managed engineering, maintenance, lean, six-sigma
Professional Experience
Vice President, Supply Chain Customer Experience, 2015 - Current
Cnh Industrial Detroit, MI,
  • Set customer experience strategy for the supply chain by collaborating across functions, measuring voice of customer, and leveraging the supply chain as a competitive advantage
  •  Program Manager - understanding customer buying behavior and modeling the supply chain for best in class service.
  • Program leadership for End to End Lead Time Program for North America, aimed at improving competitiveness through lead time reduction.
Vice President, Buildings Customer Satisfaction and Quality, 01/2013 - 11/2015
L3harris Technologies, Inc. Millersville, MD,
  • Managed a diverse, international team of experts in Offer Quality, Technical Support, Customer Satisfaction and Loyalty Development, Service/Repair as a member of the Global Buildings Business Executive Committee ($3B).
  • Used voice of customer feedback to influence offer improvement, strengthen product and software quality, improve relationship management, and link to R&D for offer innovation therefore driving sustained revenue growth, increased profitability, and differentiation in the marketplace.
  • Aligned resources to drive over 20% improvement in Field Failure Rates and Software Quality.
  • Improved operational efficiency and responsiveness by adopting renowned customer feedback platform (Medallia), implementing a Customer Relationship Management tool, creating new service & repair strategies, and mutualizing the customer care center.
Plant Operations Manager, 01/2009 - 01/2013
Department Of Defense Sacramento, CA,
  • Responsible for all aspects of manufacturing including setting strategy for maximum profitability and sustained competitive advantage, ensuring the safety of the workforce, and efficiently delivering quality products.
  • Key focus on the attraction of new business through capital investments for strategic core technologies, the development of talent and a significant improvement in the lean business transformation.
  • Achieved top score in US for Schneider Production System.
  • Managed SAP integration and union negotiations with no negative impact to the business.
Director, North America Manufacturing Strategy, 04/2008 - 01/2009
Schneider Electric City, STATE,
  • Strategic alignment of all North American plants and affiliate businesses for maximum profitability.
  • Management of acquisition due diligence, plant closures, product line obsolescence or relocation, supply chain strategic sourcing and leveraging of synergies.
  • Significant focus on customer satisfaction levers and competitive benchmarking.
  • Led extensive studies with team of experienced program managers resulting in competitive offensive maneuvers in a volatile economy.
  • Generated over $20M in opportunities.
Manufacturing Engineering Manager, 04/2007 - 04/2008
Schneider Electric City, STATE,
  • Managed team of engineers responsible for lean manufacturing and maintenance.
  • Consistently exceeded plant productivity and lean implementation goals in customized, engineered-to-order products.
  • Introduced innovative shop floor management techniques, improved communication with shop floor associates and led numerous staff-level projects.
  • Significant emphasis on value stream management resulted in improved process flows, greater profitability, better floor space utilization and more than 30% reduction in lead times.
  • Utilized six sigma methodologies in focused areas of improvement such as WIP reduction, material management, 5S and standardized work.
Project Manager, Launch Leader, Industrial Engineer, Ergonomist, Quality Engineer, 09/1997 - 04/2007
  • Managed new product launch interfacing with advanced manufacturing for complete integration of tools and equipment, ergonomic methods, materials, workstation design, development of standardized work, project timing and budgeting.
  • Drove significant cost savings with improved throughput, equipment utilization, and labor reductions in engine component machining, engine assembly and material providing and handling.
  • Responsible for the development and implementation of injury prevention program resulting in immediate 50% reduction in work-related injury rate.
  • Quality Engineering experience as first responder for problem resolution and trend analysis; QS9000 implementation leader.
Industrial Engineer, 05/1996 - 10/1997
  • Primary customer liaison responsible for leading customer-focused kaizen events for the achievement of mutual goals.
  • Drove 60% productivity improvement; 75% floor space utilization improvement.
  • Led QS9000 certification including interpretation of requirements, development of work instructions, visual aids, process control plans, FMEAs.
: Leadership and Ethics, Expected in Dec 2014
Status -
Bachelor of Science: Industrial and Manufacturing Engineering, Expected in Aug 1997
Status -
: Corporate Strategy, Expected in 2008
Status -
Core Competencies

Strategic Vision and Execution, Mentoring, Customer Relationship Management, Inspirational Leadership, Optimization of Teams and Processes, Lifelong Learning, Building Highly Effective Teams, Community Volunteer, Lean, Six-Sigma, Excellence in Quality, Cross-functional Influence

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Resume Overview

School Attended


Job Titles Held:

  • Vice President, Supply Chain Customer Experience
  • Vice President, Buildings Customer Satisfaction and Quality
  • Plant Operations Manager
  • Director, North America Manufacturing Strategy
  • Manufacturing Engineering Manager
  • Project Manager, Launch Leader, Industrial Engineer, Ergonomist, Quality Engineer
  • Industrial Engineer


  • Bachelor of Science

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