Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Talented senior leader with a proven record of building operational excellence and strategic planning for large scale improvements in infrastructure, technology and business transformation during 20+year career. Exceptional with quality improvement, research methods, organizational process and project management. Demonstrated analytical skills and data informed decision making. Resilient change manager dedicated to continuous improvement with multiple priorities, streamlining business operations and enhancing revenue. Excellent team leader that builds consensus among cross functional teams with data informed decision making, and innovation. Oversight of product lifecycle management. Highly relational presenter that provides easily understood information.

  • Highly skilled at leading large-scale, cross-functional teams to drive efficiency and success.
  • Stimulate lean management, policy and procedure development, and process improvement for operational excellence.
  • Construct and track performance metrics, providing insights, and analysis with qualitative and quantitative data.
  • Cultivate teamwork and staff development, and fiscal responsibility of $10M annually with $35M in project leadership.
  • Proficient with delivering engaging presentations, lean management, and six sigma practices (Pareto, fishbone, etc.).
  • Proven leader in building and implementing software programs to support business outreach, service, consumer satisfaction and efficiencies.
  • Expert in analytics, business process, project management, risk management, assessment, and research to address problems.
  • Strong relational skills and demonstrated results building relationships across multiple functional teams and industries.
Work History
Vice President Student Engagement, 09/2019 - Current
Exl Boulder, CO,
  • Report to CEO, provide strategic direction, established professional coaching, and resilience of employees and students.
Assistant Vice President, 10/2018 - 09/2019
Duquesne University City, STATE,
  • Reported to Vice President, and served on division executive leadership team, build capacity through training of assessment strategies, provided strategic direction for five departments, expanding process methodology.
  • Identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
  • Supervised, trained, evaluated 20 staff, with degrees from GED to terminal degrees, provided professional development, building capacity for multicultural competence, risk management, and continuous improvement.
  • Developed and chaired cross-functional team involving 10 departments to develop new policy, procedures, and training for new law. Results include virtual and in-person training programs and database.
  • Chaired new committee, developed cross-functional collaborations among five departments, created strategic plan and outreach initiatives to 2,200 consumers in one month.
Director of Campus Union, Outreach and Assessment, 06/2008 - 10/2018
Kutztown University City, STATE,
  • Supervised, trained, hired, evaluated staff of 40 including 7 professionals and 280 part-time employees, fiscal responsibility of $10M personnel and operating dollars, increased staff diversity by 20%. Provided organization-wide training for 250+ senior leaders and professionals.
  • Orchestrated implementation of three software applications supporting organization with 10,000 consumers, and 250 staff utilizing process improvement methodologies.
  • Point person for division-wide assessment, process methodology for 15 units, and provided ongoing reports.
  • · Actively engage in national research to lead industry, benchmark programs, and presented institutional results to President's cabinet, Management team, and unions to improve organizational culture.
  • · Developed custom longitudinal research, and training project from scratch, with 33% pre and post-response rates, 34% decrease in complaints, 10% increase, and 14% increased satisfaction within one year.
  • Served on team, provided analysis contributing to $3M annual projected revenue increase.
  • Developed comprehensive strategic plan to develop Outreach Center. Engaged over 13,000 prospective and 4,000 current customers annually. Aided program development with 20% increase.
Researcher and Faculty, 05/2008 - 08/2017
Purdue Global University City, STATE,
  • Reporting to Business and Information Technology Department Chair, facilitated learning for adults.
  • Work independently, completed research doctorate, Ph.D. on Resilience and Change Management. Taught Organizational Behavior, Intro to Management, and Intro to Business required 6 credit courses.
Senior Manager / Director , 07/2001 - 05/2005
Alvernia University City, STATE,
  • Supervised, trained, hired, evaluated staff of 30, increased staff diversity by 16%.
  • Served on Dean’s Council, developed successful collaborations resulting in 24% increase in satisfaction.
  • Chaired cross-functional committee for organizational compliance and accreditation.
  • Presented biannual reports to President’s Cabinet, Board of Trustees, and Dean’s Council.
  • Tracked weekly key performance indicators and available bed space.
Ph.D.: Leadership And Administration - Higher Education, Expected in
Capella University - Minneapolis, MN

· Job-related courses: Strategic Planning, Leadership, Assessment, Evaluation, Advanced Research Methods, Coaching

· Developed new research assessing personal resilience students and retention. Results: six areas of statistical significance.

Master of Science: Personnel Administration, Expected in
State University of New York, College At Buffalo - Buffalo, NY,
  • Job-related courses: Statistics, Research Methods, & Personnel Administration
Bachelor of Arts: Psychology, Expected in
State University of New York - Amherst, NY,
  • Job-related courses: Statistics and Research Project

Total Quality Management, Certified Facilitator. Lean Management and Six-sigma practitioner.

CEO Leadership: Total Leadership Connection. Four part Leadership Transformation program by Creative Energy Options.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Capella University
  • State University of New York, College At Buffalo
  • State University of New York

Job Titles Held:

  • Vice President Student Engagement
  • Assistant Vice President
  • Director of Campus Union, Outreach and Assessment
  • Researcher and Faculty
  • Senior Manager / Director


  • Ph.D.
  • Master of Science
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: