Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly-skilled software development executive with 25 years in software leadership, design, development, and integration and 15 years of management experience. Ability to lead large development departments and deliver high availability, high speed, redundant, scalable software and data architecture to support next generation platforms.

Executive and Technical Skills
  • Strong Technical Leadership
  • Software Architecture Database Design
  • Performance and Scalability Optimization
  • Jira and Confluence Administrator
  • Technical Pre-Sales
  • Agile / Scrum
  • Java / J2EE / JSP / Tomcat
  • Microsoft SQL Server
Work History
Jira and Confluence Consultant, 07/2019 to Current
Cvs HealthRoswell, GA,

Over 8 years experience as an advanced Jira Administrator, and implementation and upgrade specialist

Ability to...

  • Lead teams and hands-on for full implementation of Jira, Jira Agile, Confluence, and Jira Service Desk
  • Upgrade versions, recently completed Jira upgrade for client from version 6.4.4 to 8.5.0
  • Create and change complex Workflows using Triggers, Conditions, Validators, and Post Functions
  • Create custom scripts for Workflow Validators
  • Create plugins

Advanced knowledge in...

  • Permissions setup at global, project, and user level
  • Notifications setup, customization of notification emails
  • User Roles and Groups at global, project and User level
  • Jira and Confluence API, wrote custom program in Java to call Confluence API and generated hundreds of pages
Vice President, Software Development / JIRA Admin, 12/2016 to 07/2019
World Wide TechnologyKansas City, MO,
  • Responsible for success of over 60 full time staff, and over 20 off-shore contractors for Development, DBA, QA, Project Management, and Business Analysis departments
  • Lead organizational transformation from waterfall model to agile model within first 100 days
  • Evangelized and established standardization of process and methodologies within departments
  • Drove positive culture change across department by encouraging open dialog
  • Standardized JIRA projects and process workflows to drive efficiency
  • Lead Jira implementation and enhancement team and did hands on solution design, architecture, and implementation of Jira, Confluence, and Jira Service Desk
  • Budgeted, tracked and forecast spend on technologies and development efforts
  • Lead implementation of automated build processes for all major applications resulting in 75% reduction in effort
Vice President, Software Development / JIRA Admin, 10/2013 to 12/2016
Verizon CommunicationsJonesboro, AR,
  • Reporting to CEO, oversaw all aspects of Development, Systems, QA, and Omail departments consisting of 42 people. Direct reports included three directors, two managers, and Architecture team
  • Served as Jira Administrator and lead project management team in the implementation of standards and governance for Jira and Confluence in addition to implementing these changes
  • Responsible for ensuring entire Omeda platform was running with high availability and speed, and ensured new enhancements were developed to department standards
  • Implemented bi-quarterly 1:1 meetings to discuss progress made towards short-term and long-term employee goals. Designed to commend when projects are going well or to talk through any issues preventing them from achieving their goals
  • Set standards and KPIs for Development, DBAs, Systems, and QA departments to ensure continuous improvement in performance as new features were built
  • Designed Omeda's Olytics application which captures user visits and actions on a website, and connects it with known customers in Omeda platform. Oversaw its completion and highly successful roll-out
  • Participated in RFP process, gave product demonstrations during prospect and sales process
  • Made purchasing and hiring decisions
  • Set aside time each month to keep development skills sharp by creating internal server monitoring application, log file monitoring tool, and File Reader Utility
  • Advocated for company culture by establishing bags league and creating web application to support it. At it's peak, 32 members of Omeda participated including president and CEO
Director, Software Engineering / Enterprise Architect, 07/2011 to 09/2013
Marsh & Mclennan Companies, Inc.Clearwater, FL,
  • Designed and developed scalable framework for creating custom registration pages. Code base developed was used by all registration pages that were migrated from legacy framework. Application used existing Web Services to get and post data to database instead of interacting with database directly
  • Performed technical sales demonstrations of Web Services products
  • Standardized database structure for entire set of application suites at Omeda
  • Developed shared central authentication system in Java for intranet applications
Manager, Application Development, 08/2007 to 08/2011
OmedaCity, STATE,
  • Interviewed and made hiring decisions on all development staff. During this time, department was expanded from five developers to fifteen and from two managers to four
  • Managed six software developers and database administrators
  • Created automated application build process using Ant and shell script. Process creates Web Application Archives (WAR Files) for nine different applications and deploys them to seventeen different servers
  • Assisted in design and development of framework that extended Hibernate. This ORM framework is used by all new applications that have been created since October 2010
Senior Developer, 02/2007 to 08/2007
OmedaCity, STATE,
  • Designed and developed tool for internal users to maintain settings for each of Omeda's publications
Lead Developer / CIO, 10/2002 to 01/2007
HiringAide.comCity, STATE,
  • Lead developer of and, a requisition-to-hire portal that allows users and subscribing companies to create requisitions, post jobs to multiple job boards and provides extensive applicant tracking features
  • For first three years, was sole developer. Application was developed using J2EE and Struts. During this project, I coded over 700 JSP's and over 1,000 Java classes.
  • Project Technologies: J2EE, JSP, Java Servlets, JDBC, JRun, SQL, MS SQL Server, Struts, HTML, JavaScript, XML, XSL, AJAX, Eclipse
Cyborg ESS Implementation/Web Developer, 05/2001 to 10/2002
Shaw's Super MarketCity, STATE,
  • Technical project lead at Shaw's SuperJessicaet in Brockton, MA helping implement and customize Cyborg's Employee Self Service Solution
  • Aided in a large benefits conversion of 30,000 employees. Conversion required developing routines that would convert all 30,000 employees from their current elections to their new elections
  • Designed and developed Shaw's Manager Self Service for Shaw's SuperJessicaet using J2EE components, Java Servlets, HTML, JavaScript, and SQL. Web application allowed managers at individual stores to go through a paperless hiring and termination process
President / Owner, 11/2000 to 10/2002
Ahnell Solutions, Inc.City, STATE,
  • Founded and operated consulting company
  • Provided development services for Cyborg Systems Software, business analysis, data conversion project management, and custom website development
  • Clients included HBO, Homelife Furniture, Dime Savings Bank of New York, and Shaw's SuperJessicaets
Software Engineer, 01/2001 to 05/2001
Homelife FurnitureCity, STATE,
  • Designed and developed Homelife's Extranet using Silver Stream application server. Web application allowed vendors and members of Homelife to log in securely and view product reports and other vendor specific information
  • Met with managers and executives of each department to gather requirements. Created formal design for product and gained valuable business analysis experience
Senior Consultant, 08/1999 to 10/2000
Cyborg SystemsCity, STATE,
  • Lead Developer for Professional Services for Cyborg's Employee Self Service Software. Led a team to develop Cyborg's first web application from October 1999 - October 2000
  • Played vital role in defining functional requirements, and created use cases for the Employee Self Service product
  • Gathered technical requirements from developers, and explained these complex ideas to the designers
  • Developed web pages and back-end processes using JSPs, Java, XML, SQL, HTML, and JavaScript
  • Presenter at Cyborg's annual User Conference in 2000 for the Employee Self Service Platform
Associate/Staff Consultant, 07/1995 to 08/1999
Cyborg SystemsCity, STATE,
  • Professional Services Consultant working with both users and technical staff on implementation, and customization of Cyborg's Human Resources and Payroll software, Solution Series/ST
  • Traveled to client sites and developed custom applications and solutions for Cyborg's clients
  • Developed systems for time and attendance, benefits, human resources, applicant tracking, payroll, and custom modules
  • Designed and led development of Cyborg's Audit Solution software. Software aided customers in identifying improper use of a two-digit year in custom programs for the Y2K bug
  • Instructed classes for Cyborg's Solution Center, and was instructor at annual conference from 1996 - 2000 for Cyborg Scripting Language techniques
  • Developed numerous utility programs to make development of programs easier for technical members of the consulting department
Bachelor of Science: Computer Science, Expected in 1995
Western Illinois University - Macomb, IL,
  • Minor in Law Enforcement Administration
  • Developed game of MONOPOLY using PASCAL programming language

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Resume Overview

School Attended

  • Western Illinois University

Job Titles Held:

  • Jira and Confluence Consultant
  • Vice President, Software Development / JIRA Admin
  • Vice President, Software Development / JIRA Admin
  • Director, Software Engineering / Enterprise Architect
  • Manager, Application Development
  • Senior Developer
  • Lead Developer / CIO
  • Cyborg ESS Implementation/Web Developer
  • President / Owner
  • Software Engineer
  • Senior Consultant
  • Associate/Staff Consultant


  • Bachelor of Science

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