vice president quality and systems improvement resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:
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Executive Profile
Solid background in quality improvement through data collection and analysis throughout Midwest. Cardiovascular healthcare management, quality improvement process evaluation, team consultation and account management, with strong emphasis in project leadership and state system planning based on data and strategic partners by specified disease. Consistently exceeded quality performance goals and customer service expectations. Skilled in facilitation of process change and strategic initiatives. Implemented $30 million multi-state project to improve systems of care.
Core Accomplishments
  • Grew Midwest hospital engagement every year with each new American Heart Association Quality program with over 700 hospital contracts in place
  • Won Newcomer of the Year, Coach of the Year and the National Rome Betts award in 2009
  • Successfully managed several states and over $30 million in funding to establish statewide STEMI systems of care, showing reduction in mortality
  • Researched, wrote and presented several abstracts at state and national events
  • Became CPHQ certified in 2014 and working on fellowship
Professional Experience
Vice President, Quality and Systems Improvement, 07/2003 - Current
American Heart Association City, STATE,

Facilitates implementation of heart failure, atrial fib, coronary artery disease, stroke and resuscitation quality improvement with hospitals in 11 states

Incorporates data collection programs to over 420 Midwest hospitals and over 400,000 patient records, including monitoring and analyzing data for improvement

Strong relationship with The Joint Commission,  Hospital Associations, the Dept. of Health, QIOs, payers and other key stakeholders working to use data to improve health and outcomes

Supervises and develops direct reports and integrates with internal partners to grow initiatives within the organization

Facilitates overall increase in compliance of performance measures in the areas of heart failure, STEMI and stroke through individual consultations, best practice meetings and statewide initiatives

Author of abstracts analyzing data to explore successes and needs to improveArranges and facilitates state and health system specific disease conferences with national faculty

Experience working with EHRs, core measure vendors and other clinical decision support tools to create data flow

Engages QIOs and payers to assist physician practices to improve guidelines through data collection in the outpatient setting

Develops and manages multi-million dollar budgets for STEMI and stroke statewide implementation with major donors

Adjunct Faculty - Graduate Course Quality Management, 2011 - 05/2014
Devry University City, STATE,

Taught graduate level Quality Management Course every term for three years.

M.B.A: , Expected in
Keller Graduate School of Management - ,
Status -
B.S: Social Work, Expected in
Carroll College - ,
Status - Social Work
Professional Affiliations

American Society of Quality Healthcare Division, Process Improvement Taskforce 2014-present

National Association of Healthcare Quality- National Conference Planning Committee -2012-2013

National Association of Healthcare Quality- Population Health Work Group

Centers for Disease Control Coverdell Stroke Registry Workgroup  2010-present

Member of American College of  Healthcare Executives- serving on WI membership committee 2009- present

Abstract Reviewer – Illinois Hospital Association 2011- present

Publications and Abstracts

Evaluating Community Response When Stroke Symptoms are Present Though Hospital Arrival Mode and Last Known Well to Arrival Times- Quality Outcomes and Cardiovascular Research, June 2014  

Hospital Certification Programs Use Data to Improve Quality and Decrease Length of Stay-A Look at Stroke in Wisconsin, American College of HealthCare Executive March 2012

Barriers to Improve IV tPA Door to Needle Time-Comparing Small Rural Hospitals and Primary Stroke Centers- International Stroke Conference, February 2013

Targeting Rural Hospitals to Improve Stroke Care in Wisconsin DOI: 10.1161/CIRCOUTCOMES.109.191960 Circ Cardiovasc Qual Outcomes 2009;2;e1-e66

Engaging Partners to Improve Stroke/STEMI Care in Critical Access Hospitals- National Association of Healthcare Quality, October 2013

Evaluating Pre-Hospital Response When Stroke Symptoms are Present Though Hospital Arrival Mode and Last Known Well to Arrival Quality of Cardiovascular Outcomes and Research  

Building a Statewide ST-Elevation Myocardial Infarction System of Care in a Rural State: The South Dakota Mission: Lifeline Initiative – American College of Cardiology Scientific Sessions Poster Presentation    

Is The Collection of Stroke Data to Improve Patient Care Important for Small Volume Hospitals?  International Stroke Conference Presentation Stroke. 2015; 46: ATP256

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Resume Overview

School Attended

  • Keller Graduate School of Management
  • Carroll College

Job Titles Held:

  • Vice President, Quality and Systems Improvement
  • Adjunct Faculty - Graduate Course Quality Management


  • M.B.A
  • B.S

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