vice president project management resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
01/1 to Current Vice President, Project Management Lpl Financial Services | TX, State,
  • End User Experience Product strategy of enterprise wide technology.
  • Structuring and staffing of product management team to support technology product and service strategy.
  • Development of Personas for targeted product development and asset allocation.
  • Management of strategy and implementation for new internal products/services: user requirements, project management, marketing, costing, demand management and roadmaps. Senior Project Manager of three multi-million dollar concurrent projects. Responsible for coordinating offshore vendor, internal technology and business partners.
  • Responsible for overall project management of the design, development and implementation of new Customer Relationship Management system and Commercial Loan Approval System.
  • Working with off shore partner to determine development methodology gaps and implementing a modified iterative design process including several levels of training and new internal project deliverables.
  • Actively participating in development of RFPs, vendor review and selection of several enterprise software packages including an Enterprise Services Bus, Enterprise Reporting and software testing.
  • Developed and delivered training for PMO processes
12/2009 to 02/2011 Manager, Professional Services Harris Computer Systems | Texas, AL,
  • Manager of Custom Web Development Team & Territory Manager for all company product lines in 9 states.
  • Responsible for 5 Million in service revenue.
  • Implementation of process improvements in delivery, scheduling and client management.
  • Working with product management to select and build next generation of products.
  • Develop technical service offerings, pricing and market strategy to bring the new product to market.
  • Manage 118 clients nationwide through product end of life and transition to new product.
  • Manage web development and creative design teams.
01/2004 to 10/2006 Vice President, Customer & Product Support Array Technologies | Albuquerque, NM,
  • Manage the technical customer and product support, training and testing for four product lines.
  • Researched and implemented Knowledge Management software to improve customer communication and reduce security risks.
  • Generated approximately $250,000 additional revenue per year by working with clients to determine reporting, new functionality and training requirements without increasing staff.
  • Worked with user groups to identify training requirements and develop programs and delivery options
  • Increased product-testing effectiveness through applying the testing capability processes including Capability Maturity Model Integration (CMMI) and International Standards Organization (ISO) methods.
  • Reviewed requirements, selecting vendor and implementing automated software testing.
  • Implemented process improvements including documenting and optimization department and organizational workflows.
  • Project management of large scale development and delivery projects.
07/1999 to 01/2004 Director, Academic Computing and Technical Services Appen | Austin, TX,
  • Responsible for planning, organizing and directing the efforts of thirty staff and students in technical support areas including project management, helpdesk, campus wide software licensing, web development, training, account administration, installation and desktop lifecycle management of over 3,000 machines.
  • Worked closely with the faculty, staff and students to understand their needs and implement solutions for instructional delivery, library systems, student access, administrative support and faculty research.
  • Developed application requirements and RFPs for a wide range of applications including web development, restaurant point of sale, system deployment and training classes. Researched, proposed solutions and implemented many of the solutions based on the RFPs
  • Saved approximately $25,000 over five years in a single department's printing expenses by implemented alternative printing methods. Replicated model across campus.
  • In excess of $75,000 savings per year achieved through consolidating and scheduled purchasing of desktops across the enterprise.
  • Optimized team structure and process flow within the department by leveraging personality styles and work preferences and redeploying several personnel to increase their productivity.
08/1997 to 07/1999 Director, Client Services Con Edison Solutions | Danbury, CT,
  • Managed project management, client training, software testing, software documentation, and helpdesk for a startup software company specializing in CRM software for banks and pharmaceutical companies.
  • Worked with clients to understand their requirements and develop short term and long term implementation strategies and training options.
  • Managed two to three projects at a time ranging from one to fourteen months including a 2 million-dollar SFA project for 32 billion-dollar bank.
  • Formalized testing procedures process for software customization projects ranging from ten thousand to two million-dollars
  • Implemented processes and controls following levels 2&3 of the SEI model for software development improving product delivery time and client acceptance.
12/1995 to 08/1997 Assistant Manager/Project Manager, MIS AirSep Corporation | City, STATE,
  • Managed helpdesk, networks and servers, telecommunications, training and special projects for a 50 million dollar international manufacturer of industrial and medical air and gas concentrators.
  • Analyzed and improved telecommunication flow for five national customer call centers ensuring that calls are immediately answered and placed in queue to lower wait time, client confusion and lost calls.
  • Managed moving data center of newly acquired medical data analysis company from Salt Lake City to Buffalo on schedule and within budget.
  • Re-engineered a 300-user network utilizing switches and routers to improve network response time across four facilities.
12/1994 to 12/1995 Systems Manager University At Buffalo - Occupational Therapy | City, STATE,
  • Project and system management of a network of PCs, Macs, and NT, UNIX and Novell servers.
  • Hands on management of all systems. Setup of hardware, operating systems and applications.
  • Worked individually with users to analyze job functions and develop appropriate applications
  • Worked with available grant money from different areas to requisitions parts for a new server. Built the server including hardware, operating system, user setup and security.
  • Developed and conduct software application training classes.
Expected in to to PhD | Leadership & Policy Niagara University, , GPA:
Niagara University- PhD Leadership & Policy- Expected March 2016
Expected in 2004 to to Certificate | Business Administration / Organizational Studies Touro University, , GPA:
Touro University - Advanced Graduate Studies Certificate Business Administration / Organizational Studies- 2004
Expected in 1998 to to Masters of Engineering | Electrical Engineering State University at Buffalo, , GPA:
State University at Buffalo - Masters of Engineering Electrical Engineering - Software Engineering Management - 1998
Expected in 1991 to to Bachelor of Science | Business & Education State University College at Buffalo, , GPA:
State University College at Buffalo- Bachelor of Science Business & Education - 1991
SFA Project Management Professional Touro University - Advanced Graduate Studies Certificate ISO Lead Auditor Certification 2005-2009 Pending SixSigma Blackbelt certification - expected to complete
Friends of Reinstein Woods , , 2012
Project Management, Training, Helpdesk, Million, Software Testing, Testing, Clients, Product Management, Customer Relationship Management, Project Manager, Access, Administrative Support, Buying/procurement, Deployment, Increase, Of Sale, Point Of Sale, Printing, Process Flow, Purchasing, Software Licensing, Solutions, Technical Services, Technical Support, Marketing, Product Development, Product Manager, Staffing, Transmissions, User Experience, Process Improvements, Security, Commercial Loan, Offshore, Pmo, Relationship Management, Iso, Capability Maturity Model, Cmmi, Documenting, Integration, Integrator, Knowledge Management, Optimization, Product Support, Client Services, Crm, Documentation, Sei, Sfa, Software Development, Software Documentation, Structured Software, Budget, Data Analysis, Data Center, Marketing Analysis, Telecommunication, Telecommunications, Client Management, Creative Design, Pricing, Scheduling, Territory, Novell, Pcs, System Management, Therapy, Unix, Parallel Method Invocation, Pmi, B2b Software, Electrical Engineering, Engineering Management, Software Engineering

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Resume Overview

School Attended

  • Niagara University
  • Touro University
  • State University at Buffalo
  • State University College at Buffalo

Job Titles Held:

  • Vice President, Project Management
  • Manager, Professional Services
  • Vice President, Customer & Product Support
  • Director, Academic Computing and Technical Services
  • Director, Client Services
  • Assistant Manager/Project Manager, MIS
  • Systems Manager


  • PhD
  • Certificate
  • Masters of Engineering
  • Bachelor of Science

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