vice president program managment resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Experienced professional leader who is adept at leading programs from development to delivery. Monitors procedures to maximize efficiency and balance objectives with operational requirements who is organized, self motivated, and detail-oriented problem solver. Effective people manager, performance-driven and responsible leader passionate about driving growth and improvements across the organization.
Skills
Team Leadership
Change and Growth Management
Program Development
Process Improvement
Relationship Management
Resource Allocation
Complex Problem-Solving
Business and Organizational Development
Strategic Planning and Execution
Managing Operations and Efficiency
Experience
Vice President, Program Managment, 04/2022 to Current Ohl – Mount Juliet, TN,
Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
Conducted independent analyses to resolve program deficiencies.
Made recommendations to senior leaders on business strategy and initiatives.
Reviewed weekly churn reports and analyzed the financials to support the data to drive recovery plans.
Successfully influenced a streamlined process for leaders to manage client relationships to drive retention and renewals.
Director, Global Program Operations, 08/2014 to 04/2022 Kohler – Miramar, FL,
Assisted in ongoing development of existing programs to promote growth of portfolio and increased revenue.
Assessed resources, skill sets and tools necessary to accomplish team goals by continuously identifying process improvements.
Identified and resolved tactical issues relating directly to processes and initiatives.
Member of the team that created a business model which positioned the company to be sold for $500m.
Collaborated with key stakeholders to guarantee project outcomes met or exceeded expectations in terms of scope, timeliness and quality.
Provided leadership, insight and mentoring to employees to supply knowledge of various company programs.
Integrated global health care staff, programs and leaders in alignment with company mission and goals.
Developed and retrained recruiting team that led to an increase in screened applicants from 300 to 3000 a month.
Sr Project Integration Leader, 08/2012 to 08/2014 Kohler – CA, State,
Collaborated with different business groups to identify areas of procedural change, set clear communication strategy and implemented necessary changes within Member and Provider Service
Worked closely with leadership team to streamline high profile projects and assisted in creating an enhanced performance management model which resulted in improved customer satisfaction and first call resolution
Identified areas of opportunity within internal support teams, implemented systematic data collection process, influenced training needs and created a cohesive communication loop.
Analyzed business performance data and forecasted business results for upper management.
Produced thorough, accurate and timely reports of project activities.
Sr Operations Manager, 10/2006 to 03/2011 Livingston International – Atlanta, GA,
Designed and analyzed internal reporting systems and procedures for company.
Provided strategic recommendations to leadership regarding new or modified company practices.
Designed and implemented new IT infrastructure for organization including new servers, phone system, networking and hardware procurement.
Developed requirements for new CRM tool and managed implementation.
Led steering committee to determine criteria for cross functional teams, developed SOP’s for organizational efficiencies and system utilization.
Corporate Manager, PMO, 12/2001 to 10/2006 Partners Healthcare System – City, STATE,
Responsible for maintaining efforts of PMO, working with all areas of the organization (2 AMC’s, 6 entities), supporting corporate wide initiatives with current focus on top 5 projects with a combined cost of over 6 million working with executive leadership, developing and reporting out metrics on process’, performed project management functions, assisted senior project managers
Provide overall management of daily activities of PMO staff, training program, project management, resource management, time tracking and WRF tool; manage vendor relationships, contracts, and service agreements
Created training department and designed facility layout, defined PeopleSoft registration process, provided training for 480 Project managers, 270 Resource Managers and 845 Team Members in 12 weeks
Work closely with executive leadership team on process, training, current project updates and supported 57 prioritization groups
Manage IS projects within the context of the larger environment including competing priorities, staffing levels, budgetary concerns.
Sr Project Leader, 12/1998 to 12/2001 Knowledge Impact – City, STATE,
Responsible for planning, organizing and directing the design, development, delivery and implementation of training solutions to customers.
Developed contingency plans and alternative solutions for projects.
Assisted project managers by identifying gaps and establishing best practices for existing and upcoming project initiatives.
Conveyed project objectives to internal and external stakeholders and maintained open communication to assess progress against targets.
Sr Project Leader, 12/1996 to 12/1998 Wang Healthcare – City, STATE,
Assembled project teams and assigned individual responsibilities to facilitate on-time completion of planned tasks.
Devised project strategies and scopes in accordance with established methodologies from conceptualizing ideas to implementing plans and optimizing operations.
Consultant, 12/1994 to 12/1996 MEDITECH – City, STATE,
Presented and recommended software options to improve operational effectiveness for hospitals and other health-care organizations
Collaborated with stakeholders to contribute recommendations and deliver client objectives.
Mitigated project conflicts by proactively seeking acceptable outcomes acceptable to stakeholders.
Applied techniques to analyze requirements, system capabilities and workflows.
Education and Training
Speaker/Panelist: , Expected in to Babson College - , GPA:
Center for Information Studies, PMO Collaboration member PMI and New England HIMSS Project Management Symposium
Bachelor of Science Degree: , Expected in to Salem State College - Salem, MA. GPA:
Certificate in Project Management: , Expected in to Boston University - Boston, MA GPA:
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