LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Vice President, Professional Services
Please provide a type of job or location to search!
SEARCH

Vice President, Professional Services Resume Example

Resume Score: 70%

Love this resume?Build Your Own Now
VICE PRESIDENT, PROFESSIONAL SERVICES
Executive Profile

Highly effective, hands-on executive who creates strategic alliances with organization leaders, coworkers and mission critical subject matter experts to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals through energizing and inspiring others to action. A decisive, results-oriented leader with extensive hands-on experience and successes in operations management including customer service, implementations, project management, sales and strategic management.

Skill Highlights

-Action-oriented with extensive hands-on experience in multiple functional areas.

-Sophisticated strategist and aggressive thinker.

-Project Management Professional certification with experience directing large initiatives within strict time lines and budget.

-Change Management

-Strategic Planning

-Client Relations

-Able to assimilate complex issues quickly and to develop real-world execution plans.

-Persuasive communicator and skilled negotiator.

-Program implementations designed to drive short-term revenue coupled with long-term maintenance revenue and profit enhancements.

-Operations Management

-Customer Service

-Process Improvement

-Business Development

Professional Experience
Vice President, Professional ServicesJan 2012 to Current
Harris Computer Systems - Harris Enterprise Resource Planning Division - Chesterfield, MO

-Hired, developed and managed a high performance team of application consultants and project managers to successfully implement fund accounting, Enterprise Resource Planning software to municipalities and utility districts.

-Re-engineered implementation methodology which decreased the sales entry point in the market by 35%.

-Defined, priced and implemented a new SaaS implementation methodology thus allowing for a down-market sales strategy as well as capturing customers with diminished IT capacity to manage an on-premise delivery model.

-Provide strategic direction to ensure program and project development is in line with the organization goals and objectives.

-Support sales and marketing efforts by identifying, creating and developing a business model, and subsequent sales strategy, for potential customers by identifying critical business factors with customer's senior management.

Vice President, Business OperationsOct 2008 to Dec 2010
Harris Computer Systems - MS Govern Division - Chesterfield, MO

-Responsible for the day-to-day operations of both the professional and customer service teams.

-Establish clear and measurable objectives in line with organizational vision of profitability objectives. This requires an open, honest working relationship with Executive Management team as well as the functional teams.

-Conduct integration planning and execute assimilation of acquisition staff into customer service team including cross-training, implementation management tiered support and business development procedures.

-Manage, maintain and mitigate attrition associated with maintenance revenues of $6 million.

-Able to build, motivate and manage a strong customer service team driving company to succeed with a substantial ROI with a profit ratio of 6:1.


Director, Customer ServiceJan 2006 to Sep 2008
Harris Computer Systems - MS Govern Division - Chesterfield, MO

-Created standard operating procedures to facilitate best practices for more efficient customer support operations and to ensure our customers became "Raving Fans."

-Expertise in analyzing, implementing and managing customer care functions, workforce management tools and metric reporting to drive accountability and ownership at the grass roots level.

-Managed integration of new CRM and associated process improvements.including the creation of an internal and external knowledge base.

-Developed customer portal affording clients direct visibility to the wish list, defect status and product roadmap details.

Vice President, Client RelationsJul 2004 to Dec 2006
Government eManagement Solutions - Acquired by Harris Computer Systems - Chesterfield, MO

-Create and drive programs and services that ensure optimum levels of customer satisfaction, loyalty and retention, which resulted in an increased customer reference participation of 75%.

-Review all client issues and feedback, identify existing and potential problems/trends and leverage customer input into departmental action plans, customer account plans, training and other resources that drive holistic customer satisfaction.

-Develop and maintain the national user conference as well as regional user groups. These events are key to creating an engaged and enthusiastic customer base.

-Act as a company-wide escalation point to ensure the progression of all critical customer issues. Should the need arise, perform crisis and high-risk project management to reach a mutual, satisfactory relationship and retain long-term maintenance revenue stream.

Account ExecutiveJan 2001 to Jun 2004
Government eManagement Solutions - Chesterfield, MO

-Responsible for the delivery of $1 million in sales to the existing customer base.

-Managed multiple customer and third party vendor relations to drive increased customer satisfaction and participation in the referral program.

-Liasion between internal and external customers, sales, professional services, support and accounting to resolve status, delivery, support and billing issues in a mutually beneficial manner.

Senior Business AnalystMar 1998 to Dec 2000
Government eManagement Solutions - Clayton, MO

-Strengthened company's business by leading the accounting software implementation of four to six concurrent projects while also performing project management responsibilities.

-Able to assimilate complex client issues quickly and develop real-world solutions and plans both in our out of the box.

Inside Sales Administrator, Domestic & InternationalOct 1993 to Feb 1998
True Manufacturing - O'Fallon, MO

-Manage an international and domestic territory utilizing proficiencies in communication with customers, banking institutions, freight forwarders and shipping carriers.

-Maintain the integrity of proprietary information, manage a national sales region and client base while providing the timely resolution to all customer concerns and inquiries.

-High degree of customer, sales and management interaction including timely resolution of 70-100 customer calls per day.

Internal AuditorJun 1991 to Oct 1993
National Benevolent Association - St. Louis, MO

-Responsible for the audit of seventeen, nationwide, autonomous subsidiaries.

-Build strong, trust-based relationships with Business Managers allowing effective leadership in the areas of office management, internal/cash control and the application of Generally Accepted Accounting Practices (GAAP) and Government Accounting Standards Boards (GASB).

Accounting ManagerOct 1988 to Jun 1991
Word Technology Systems, Inc - St. Louis, MO

-Manage the accounting staff who perform the function so of Accounts Receivable, Accounts Payable, Billing and Auditing.

-Month and year end financial processes and procedures including full general ledger control.

-Fiscal and financial reporting including budget creation and analysis.

Education
Project Management Professional (PMP)Project Management Institute - Certification #1880513
Master of Business AdministrationFontbonne University - St. Louis, MO, USA
Bachelor of Science, AccountingCulver-Stockton College - Canton, MO, USA
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Harris Computer Systems - Harris Enterprise Resource Planning Division
  • Harris Computer Systems - MS Govern Division
  • Government eManagement Solutions - Acquired by Harris Computer Systems
  • Government eManagement Solutions
  • True Manufacturing
  • National Benevolent Association
  • Word Technology Systems, Inc

School Attended

  • Project Management Institute
  • Fontbonne University
  • Culver-Stockton College

Job Titles Held:

  • Vice President, Professional Services
  • Vice President, Business Operations
  • Director, Customer Service
  • Vice President, Client Relations
  • Account Executive
  • Senior Business Analyst
  • Inside Sales Administrator, Domestic & International
  • Internal Auditor
  • Accounting Manager

Degrees

  • Project Management Professional (PMP)
    Master of Business Administration
    Bachelor of Science , Accounting

Create a job alert for [job role title] at [location].

Create
×

Advertisement

Similar Resumes

View All
Vice-President,-Student-Services-resume-sample

Vice President, Student Services

University of Phoenix

Gilbert, Arizona

Vice-President,-Client-Services-resume-sample

Vice President, Client Services

Hinduja Global Solutions

Peoria, Illinois

Vice--President,-Energy-Services-resume-sample

Vice President, Energy Services

Global Design Corporation

Dayton, New Jersey

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.