(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Executive Profile
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
  • Program & Project Management
  • Employee Training
  • Strategic Planning
  • Technology Deployment Service & Support
  • Customer Relations
  • Process Optimization
  • Cost & Budget Control
  • QA/QC TECHNICAL SKILLS Windows, Windows Servers, Network Configuration & Infrastructures, Switches, Ethernet, VPN, LAN/WAN, MS Office, Project, databases, VMWare, AtTask, SQL Server, firewalls, storage systems, IP telephony systems, backup systems, peripherals, Timberline Office, HCSS estimating software, and more
Raritan Valley Community College , Expected in Certificate : Quick Response Manufacturing - GPA : Certificate in Implementing Quick Response Manufacturing Project Management, Raritan Valley Community College Various training classes for software applications and management skills
Warren Hills Regional High School , Expected in : - GPA : Graduate, Warren Hills Regional High School
Certificate in Implementing Quick Response Manufacturing
Core Accomplishments
Professional Experience
- Vice President, Operations
West Springfield, MA, 01/2011 - Current
  • Oversee management of Business Development, Operations including, labeling, packaging, distribution, project management, process improvement, and technical support for large facility at global leader in on-demand packaging and labeling services for pharmaceutical industry. Supervise 8 department heads and administer $6.9M budget. Communicate extensively with internal and external business partners and clients. Support warehouse, production, distribution, and returns operations. Participate in vendor and client negotiations. Key member of Senior Management Team. Identify areas for reducing costs and streamlining workflow.
  • Improved organizational performance by reconfiguring organizational structure from 63 reports to 8.
  • Enhanced productivity by implementing specialized positions and comprehensive training plan.
  • Reduced overtime costs and staff turnover, while increasing revenues, by implementing part-time on-call staff to handle unexpected high-volume production requests.
  • Introduced global strategic plan that turned around 5 years of stalled business growth.
  • Increased billed revenues 30% while decreasing man-hours 60% by changing billing procedures.
  • Introduced strategic planning, including key staff members.
  • Produced sustainable revenue growth of 20% year over year.
  • Contained costs through growth period resulting current 28% profit margin.
  • Achieved faster response times for internal client requests while lowering IT costs, by migrating from vendor-managed IT staff to in-house team.
  • Delivered major improvements to efficiency and backup performance by converting network of standalone computers to co-located virtual servers.
  • Streamlined inventory control process times 40% by leading design and deployment of custom software.
  • Produced improvements to proposal, timecard, billing, and capacity tracking processes by introducing specialized project and process management software.
  • Currently spearheading project to increase productivity and quality by implementing cloud-based document management application.
  • Presently involved in implementing critical FDA CFR 21 Part 11-compliant digital signature solution that will also reduce document wait times and tracking.
Highgate Hotels - Director of IT
Detroit, MI, 01/2000 - 01/2011
  • Oversee all Information Systems operations for large excavation company. Supervise in-house and contracted desktop support, network support, and programming personnel. Administer $500K budget. Manage software design and implementation, employee training, project management and cost control, and IT support services. Carry out job estimating and cost forecasting. (Director of IT, Vollers, )
  • Dramatically improved productivity by directing design, testing, and deployment of specialized software for job costing, payroll, and other business functions to support office and remote functions.
  • Enhanced business efficiency through automation of previously manual business processes.
  • Increased productivity and systems/network reliability by building network from single NT server running to multi-switch, 100/1000 cable and fiber optic system with infrastructure that includes Exchange, SQL Server, offsite backup, VPN, firewalls, storage servers, IP phones, and networked peripherals.
  • Improved cost control by implementing Timberline Office system for accounting and job cost tracking, introducing project management approval system, and deploying HCSS Heavy Bid estimating software.
  • Integrated SQL Server, Timberline, and HCSS systems to streamline data entry and increase accuracy.
  • Conducted extensive training of department managers on new software operation and capabilities to maximize prioritization, accuracy, and department performance.
Car Gurus - Director of Operations, Eastern Region
City, STATE, 01/1985 - 01/2000
  • Managed business operations for large carrier company that provides truckload, LTL, warehouse, and logistics services. Oversaw business development efforts, staffing, training, and vendor relations.
  • Delivered more than $5M in new revenue by establishing specialized trucking division for LTL temperature controlled freight. Division grew in profitability each year, exceeding all goals.
  • Planned and led purchase of failing competitor company and achieved profitability by hiring and training new management team and implementing new business model.
  • Established new company locations in Florida and other states, all of which became profit centers.
  • Increased operational efficiency by managing complex project to integrate all remote location computer systems with main office in Wisconsin. CONSULTING SERVICES Jessica Claire, Martins Creek, PA Ongoing Leadership Development Consultant Provide part-time telephone consulting for companies in areas such as goal identification and prioritization, leadership techniques, client relations, and short and long-term management. Work directly with CEOs and other top executives.
Operations, Training, Business Development, Project Management, Budget, Deployment, Increase, Business Operations, Client Relations, Leadership Development, Logistics, Ltl, Staffing, Telephone, Accounting, Cost Control, Cost Tracking, Data Entry, Estimating, Estimating Software, Excavation, Exchange, Fiber Optic, Firewalls, For Accounting, Forecasting, Hcss, It Support, Job Cost, Job Costing, Ms Sql Server, Payroll, Software Design, Sql, Sql Server, Testing, Timberline, Vpn, Billing, Cfr 21, Clients, Document Management, Fda, Inventory, Inventory Control, Packaging, Process Improvement, Process Management, Strategic Planning, Technical Support, Workflow, Customer Relations, Databases, Ethernet, Lan, Lan/wan, Ms Office, Optimization, Parallel Method Invocation, Pmi, Qa, Telephony, Vmware

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School Attended

  • Raritan Valley Community College
  • Warren Hills Regional High School

Job Titles Held:

  • Vice President, Operations
  • Director of IT
  • Director of Operations, Eastern Region


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