Vice President, Operations Resume Example

VICE PRESIDENT, OPERATIONS

Skill Highlights

Program & Project Management
Employee Training
Strategic Planning
Technology Deployment Service & Support
Customer Relations
Process Optimization
Cost & Budget Control
QA/QC TECHNICAL SKILLS Windows, Windows Servers, Network Configuration & Infrastructures, Switches, Ethernet, VPN, LAN/WAN, MS Office, Project, databases, VMWare, AtTask, SQL Server, firewalls, storage systems, IP telephony systems, backup systems, peripherals, Timberline Office, HCSS estimating software, and more

Professional Experience

Vice President, Operations
January 2011 to Current Fargo, ND

Oversee management of Business Development, Operations including, labeling, packaging, distribution, project management, process improvement, and technical support for large facility at global leader in on-demand packaging and labeling services for pharmaceutical industry. Supervise 8 department heads and administer $6.9M budget. Communicate extensively with internal and external business partners and clients. Support warehouse, production, distribution, and returns operations. Participate in vendor and client negotiations. Key member of Senior Management Team. Identify areas for reducing costs and streamlining workflow.
Improved organizational performance by reconfiguring organizational structure from 63 reports to 8.
Enhanced productivity by implementing specialized positions and comprehensive training plan.
Reduced overtime costs and staff turnover, while increasing revenues, by implementing part-time on-call staff to handle unexpected high-volume production requests.
Introduced global strategic plan that turned around 5 years of stalled business growth.
Increased billed revenues 30% while decreasing man-hours 60% by changing billing procedures.
Introduced strategic planning, including key staff members.
Produced sustainable revenue growth of 20% year over year.
Contained costs through growth period resulting current 28% profit margin.
Achieved faster response times for internal client requests while lowering IT costs, by migrating from vendor-managed IT staff to in-house team.
Delivered major improvements to efficiency and backup performance by converting network of standalone computers to co-located virtual servers.
Streamlined inventory control process times 40% by leading design and deployment of custom software.
Produced improvements to proposal, timecard, billing, and capacity tracking processes by introducing specialized project and process management software.
Currently spearheading project to increase productivity and quality by implementing cloud-based document management application.
Presently involved in implementing critical FDA CFR 21 Part 11-compliant digital signature solution that will also reduce document wait times and tracking.

Director of IT
January 2000 to January 2011 VOLLERS － North Branch, NJ

Oversee all Information Systems operations for large excavation company. Supervise in-house and contracted desktop support, network support, and programming personnel. Administer $500K budget. Manage software design and implementation, employee training, project management and cost control, and IT support services. Carry out job estimating and cost forecasting. (Director of IT, Vollers, )
Dramatically improved productivity by directing design, testing, and deployment of specialized software for job costing, payroll, and other business functions to support office and remote functions.
Enhanced business efficiency through automation of previously manual business processes.
Increased productivity and systems/network reliability by building network from single NT server running to multi-switch, 100/1000 cable and fiber optic system with infrastructure that includes Exchange, SQL Server, offsite backup, VPN, firewalls, storage servers, IP phones, and networked peripherals.
Improved cost control by implementing Timberline Office system for accounting and job cost tracking, introducing project management approval system, and deploying HCSS Heavy Bid estimating software.
Integrated SQL Server, Timberline, and HCSS systems to streamline data entry and increase accuracy.
Conducted extensive training of department managers on new software operation and capabilities to maximize prioritization, accuracy, and department performance.

Director of Operations, Eastern Region
January 1985 to January 2000 W.E.L. COMPANIES － De Pere, WI

Managed business operations for large carrier company that provides truckload, LTL, warehouse, and logistics services. Oversaw business development efforts, staffing, training, and vendor relations.
Delivered more than $5M in new revenue by establishing specialized trucking division for LTL temperature controlled freight. Division grew in profitability each year, exceeding all goals.
Planned and led purchase of failing competitor company and achieved profitability by hiring and training new management team and implementing new business model.
Established new company locations in Florida and other states, all of which became profit centers.
Increased operational efficiency by managing complex project to integrate all remote location computer systems with main office in Wisconsin. CONSULTING SERVICES ROBERT ALBANESE, Martins Creek, PA Ongoing Leadership Development Consultant Provide part-time telephone consulting for companies in areas such as goal identification and prioritization, leadership techniques, client relations, and short and long-term management. Work directly with CEOs and other top executives.

Education

Certificate : Quick Response Manufacturing Raritan Valley Community College Certificate in Implementing Quick Response Manufacturing Project Management, Raritan Valley Community College Various training classes for software applications and management skills

Warren Hills Regional High School Graduate, Warren Hills Regional High School

Certifications

Certificate in Implementing Quick Response Manufacturing

Skills

Operations, Training, Business Development, Project Management, Budget, Deployment, Increase, Business Operations, Client Relations, Leadership Development, Logistics, Ltl, Staffing, Telephone, Accounting, Cost Control, Cost Tracking, Data Entry, Estimating, Estimating Software, Excavation, Exchange, Fiber Optic, Firewalls, For Accounting, Forecasting, Hcss, It Support, Job Cost, Job Costing, Ms Sql Server, Payroll, Software Design, Sql, Sql Server, Testing, Timberline, Vpn, Billing, Cfr 21, Clients, Document Management, Fda, Inventory, Inventory Control, Packaging, Process Improvement, Process Management, Strategic Planning, Technical Support, Workflow, Customer Relations, Databases, Ethernet, Lan, Lan/wan, Ms Office, Optimization, Parallel Method Invocation, Pmi, Qa, Telephony, Vmware

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Resume Score: 90%