Vice President Of Technology resume example with 20+ years of experience

Jessica Claire
, San Francisco, CA 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
01/2000 to 10/2019
Vice President of Technology First Republic Palo Alto, CA,
  • Supervise 11 direct reports and provide oversight of 150 restaurants, which generated 300 million in revenue.
  • Develop strategic plans to identify IT applications in support of the business plan and create new strategic options.
  • Maintain comprehensive knowledge of developments in IT systems and hardware to ensure new developments are incorporated into the future operations of the company.
  • Administer and control the information systems expense budget, consistently contributing to operational cost savings.
  • Projected managed implementation, design, development, and maintenance of systems, programs, and software to meet corporate needs.
  • Systems implemented and Maintained.
  • HRIS - PeopleSoft HRIS, Ultimate HRIS, Fourth Payroll.
  • Financials - PeopleSoft.
  • Labor Productivity - TMX, Restaurant Magic, Hot Schedules.
  • Purchase to Procurement - Decision Logic, Restaurant Magic.
  • Fourth Hospitality.
  • Data Warehouse and Analytics - Microsoft SQL, Business Objects, Crystal Reports, Board BI, Help Systems AuJessicaate, Sagent AuJessicaation.
  • Maintain a continuous relationship with managers in functional departments regarding data processing matters, answering questions, evaluating needs, monitoring service levels, advising on issues, and encouraging continued training.
  • Purchased and integrated 48 Coco's and Carrows into Ultimate Payroll by installing Micros 3700 and Restaurant Magic.
  • Installed VOIP and cut data and phone expenses by 50%., TECHNOLOGY AND FACILITIES (2010 TO JULY 2019).
  • Actively represent the company and consultants on a range of subjects to include architecture, construction, and facilities maintenance, making decisions on behalf of the corporation.
  • Overseeing on average of 10 remodels per year $4MM in capital spend and a $2MM maintenance and repair to serve 100 restaurants.
  • Partnered with a team comprised of architects, Band agency, a time and motion group, and a segmentation group to introduce a remodel program with three levels of remodels costing $800K with a sales increase of 20% and ROI of eight years, a medium remodel initiative with a sales increase of 10% and ROI of five years, and a $300K remodel with a sales increase of 5% and ROI of three years.
  • Assisted in implementing an energy savings program that reduced the water by 35% and natural gas by 20% through the installation of heater dipper wells with ROI of six years, and reduced electrical costs by 20% through the installation of demand control ventilation with an ROI of one year.
  • Implemented facilities work order tracking software, Service Chanel, for 48 Coco's and Carrows, and SMS assist for 93 Shari's that allowed the tracking of detail spend by restaurant and budget.
  • Oversee employees and consultants at all levels of contract administration, manage multiple projects at all stages of work simultaneously, and consult with internal leaders to determine functional requirements of new structures and renovations while preparing the design, specifications, materials, color, equipment, cost, and construction times/estimates.
  • Represent the company in obtaining bids and awarding construction contracts, and conduct on-site observations of work during the construction phase to monitor compliance with plans in addition to preparing studies and reports.
  • Create project designs and plans using computer-aided design software and equipment, and direct the activities of workers engaged in preparing drawings and specification documentation.
  • Assist with ongoing facility maintenance projects, determining logical solutions to issues in the field.
  • Generate, manage, and modify capital expense budgets for single projects and multiple initiatives.
  • Ensure compliance with organizational policies and procedures, interview and hire staff, provide training, and assign work.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
01/1998 to 01/2000
  • Joined the corporate office to install the first POS system.
  • Created internal Helpdesk by hiring four technicians supporting restaurants 24 hours a day saving $250k annually.
  • Relocated the corporate office.
  • Presented budget and business planning proposals to senior leadership, advocating for junior personnel needs and segment-wide business goals.
06/1989 to 01/1998
RESTAURANT MANAGEMENT Culvers Restaurant Albertville, MN,
  • I started as a cook moved up the organization as an Assistant Manager, General Manager, and District Manager in training.
  • I was a certified Training manager at two different locations.
  • Responsible for hiring and development for all managers in the district.
  • I was responsible for stores level P&L.

Insightful Information Technology Manager with 20 years of IT leadership experience including oversight of infrastructure, application support, and security services. Dedicated to cusJessicaer satisfaction with focused delivery of technical solutions. A proven leader in directing operations, maintenance, and support of complex systems. Excellent communicator and influencer in working collaboratively with IT leadership teams to define and accomplish project milestones. Detailed in developing creative business solutions, leveraging diverse methodologies and delivering software engineering solutions for leading organizations. Highly adept in problem-solving, request for proposal development, technology needs assessments and staff training.

  • Business Intelligence and Analytics
  • Facilities Management
  • Operations Management
  • Visionary Leadership
  • P&L Management
  • Project Management
  • Budget / Sales Forecasting
  • Strategic Planning
  • Process Innovation/Improvements
  • Change Management
  • Problem Solving
  • Migrations/Deployment
  • Risk Management
  • Compliance; PCI
  • Team Building and Development
  • Agency, Functional, Renovations
  • Assistant Manager, General Manager, Risk Management
  • AuJessicaate, Hiring, Sales
  • AuJessicaation, HRIS, Sales Forecasting
  • Budgets, Information systems, SMS
  • Budget, Innovation, Specification
  • BI, Team Building, Strategic
  • Business Intelligence, Leadership, Strategic plans
  • Business Objects, Logic, Strategic Planning
  • Business plan, Magic, Phone
  • Change Management, Materials, Ventilation
  • Color, Micros, VOIP
  • Hardware, Office
  • Contract administration, Microsoft SQL
  • Contracts, Natural gas
  • Costing, Operations Management
  • Crystal Reports, Organizational
  • Data processing, Payroll
  • Data Warehouse, PCI
  • Design software, PeopleSoft
  • Documentation, Policies
  • Facilities Management, POS
  • Facility Maintenance, Problem Solving
  • Facilities maintenance, Procurement
  • Financials, Project Management
  • Project lifecycle management
Expected in
Bachelor of Science: Business Management
Minnesota State University - Mankato - Mankato, MN

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Resume Overview

School Attended

  • Minnesota State University - Mankato

Job Titles Held:

  • Vice President of Technology


  • Bachelor of Science

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