Vice President Of Store Operations Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Profile

Innovative executive and marketing professional experienced in multi-unit, retail and business operations.

Committed to cost-effective management of resources and quality performance.

Strong organizational, analytical, problem resolution and follow-up skills.

Exceptional interpersonal communication and leadership skills.

Passionate about constant improvement.

Skill Highlights
  • Driven
  • Positive and energetic
  • Small business development
  • Leadership/communication skills
  • Business operations organization
  • Budgeting expertise
  • Excellent time management
  • Analytical problem solver
  • Dependable
  • Team leadership
  • Organized and meticulous
Core Accomplishments

Company Revenue:

  • Impacted Increase in sales revenue every year since 2004 with the exception of 2013 which was a down year in the industry as a whole.

Project Management:

  • 2010 Initiated "Hearts and Minds" customer service training program which resulted in Black Tie winning the coveted annual industry award "the knot - best of weddings" five years in a row.
  • 2014 Spearheaded recent initiative to increase lead acquisition by directing improvements to website functionality.
  • 2013 Overseeing initiative to increase consumer awareness of our brand though improvements to Internet marketing and social media efforts.

Operations Management:

  • Managed development of internal CRM program.
  • Oversaw selection and integration of new point of sale program.
  • Co-Developed and launched recent revenue generating wholesale program.

Staff Development:

  • Launched professional development training for store managers.
Professional Experience
Vice President of Store Operations, 03/2004 to Current
Ppg Industries, Inc.Lake Charles, LA,

Co-Launched company in 2004 with opening of 3 company locations.

Instilled and continue to foster an outstanding customer service culture by focusing on training and employee engagement, the customer experience and an outstanding product mix.

Black Tie Formalwear is the largest privately owned tuxedo rental chain in the Chicago area and has earned a great reputation and excellent on-line reviews.

Currently oversee day to day operations of 11 tuxedo rental stores including 4 contract stores and 7 company stores.

Constantly developing cost efficient grass roots marketing opportunities for prom, wedding, and retail business.

Set and manage payroll budgets.

Establish and monitor sales targets.

Oversee and ensure store operational standards compliance.

Direct operations and sales training.

Manage team of 40 to 50 store associates and 6 to 10 warehouse staff.

Strengthened company's business by leading implementation of retail suit sales, $80,000 in 2013.

2012 Created new revenue streams through launch of wholesale program.

2010 Developed, branded and launched "The Tux Squad" pick up service. This trademarked service differentiates Black Tie from the competition and enhances the "best in service" reputation.

Corporate Accounts Manager, 05/2003 to 03/2004
Check 'N GoBirmingham, AL,

Managed a portfolio of 14 accounts, which generated $1,100,000 in revenue per year.

Addressed customer questions and concerns regarding products, prices and availability.

Delivered exceptional account service to strengthen customer loyalty.

Estimated and quoted prices, credit and contract terms and delivery dates.

Store Manager, 08/1999 to 06/2003
Check 'N GoBloomington, IL,

Met or exceeded sales goals every year.

Reorganized the sales floor to meet company standards.

Supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Determined staff promotions and demotions, and terminated employees when necessary.

Completed weekly schedules according to payroll metrics.

Trained all new managers on store procedures and policies.

Trained staff to deliver outstanding customer service.

Contributed to merchandising ideas at team sale meetings.

Store Manager, 05/1995 to 02/1999
The Men's WearhouseCity, STATE,

Awarded Aloha Award (Manager of the year) 1997 for increasing downtown Chicago flagship store volume 23% while achieving shrink goal of less than .5%.

Trained and developed 6 assistants that became successful store managers.

Trained staff to execute comprehensive selling techniques which maximized average sales and ensured surpassing of sales goals.

Assisted in opening and staffing of 14 new store locations and assisted in recruiting and training new staff.

Stocked inventory when shipments were received.

Reorganized the sales floor to meet company demands.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Determined staff promotions and demotions, and terminated employees when necessary.

Completed weekly schedules according to payroll policies.

Worked closely with the district manager to plan and execute district meetings.

Further work history available upon request.

High School Diploma: Math/Science, Expected in 1985
Lane Technical College Prep High School - Chicago, IL

: Business, Expected in
DePaul - Chicago, IL

Coursework in Management

Continuing Education in Business Administration

  • Microsoft Office Suite
  • Keynote & Pages
  • Photoshop

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Resume Overview

School Attended
  • Lane Technical College Prep High School
  • DePaul
Job Titles Held:
  • Vice President of Store Operations
  • Corporate Accounts Manager
  • Store Manager
  • Store Manager
  • High School Diploma