Risk Management Executive offering Risk Management, Claim Administration and Insurance Placement expertise gained through 25 years of successful Risk Management contributions. Motivating leader with a history of building and managing Claim Investigators and Adjuster teams. Proficient at identifying complex issues and integrating various solutions to achieve positive results. Strong relationship builder who works well with stakeholders, corporate teams and front line employees.
Managed and resolved issues during Hurricane Rita, Ike and Harvey, including property damage claims and ensuing crisis (2005,2008,2017)
Led the IT Crisis Team leader in the recovery and claims administration efforts after a major Ransom Ware Cyber attack, which resulted in a $700,000 claim payment from the Cyber Insurance carrier (2018)
Consulted with and assisted the Texas State Health Department in preventing a potential Hepatitis A outbreak (2009)
Consulted for Pappas Restaurants to address the public release of a Hepatitis A incident (2007)
Risk and Insurance Management Society Member (2000-present)
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