LiveCareer-Resume

vice president of regional sales resume example with 14+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Results-oriented sales professional with extensive experience in mortgage call centers and financial banking center environments. Goal driven with effective communication skills at all levels of management. Extensive background in training, coaching, and leading sales centers to exceed set personnel and corporate goals.

Skills
  • Call Center/Telephony
  • Metrics and Performance Dashboards
  • Reporting and Analytics
  • Sales and Key Performance Indicators
  • Mortgage Team Building and Motivating
  • Marketing Direct Mail and Lead Aggregator
  • Pipeline Management
  • CRM - Conversion/Lead Tracking
  • Process Improvement
  • Credit Policy
  • Surveyed Customer Experience
  • Staffing /Training/Coaching/
  • Financial Center Sales
  • Banking, Pricing
  • Budget, Pricing strategies
  • Business plan, Processes
  • Cadence, Process Improvement
  • Call Center, Recruiting
  • Capital markets, Reporting
  • Coaching, Sales
  • Conversion, Sales training
  • Credit, Scripts
  • CRM, Staffing
  • Customer satisfaction, Telephony
  • Direct Mail, Phone
  • Directing
  • Documentation
  • E-Commerce
  • Email
  • Financial
  • Financial planning
  • Functional
  • Team Building
  • Law
  • Director
  • Marketing strategies
  • Marketing
  • Market
  • Mediation
  • Mortgage Loan
Work History
03/2019 to 10/2019 Vice President of Regional Sales Lumin | Charlottesville, VA,
  • Overall responsibility of mortgage sales call center.
  • Supported FHA, VA, Jumbo, and conventional products.
  • Designed and conducted training for sales managers to exceed weekly/month sales goals.
  • Successful established sales campaigns/blitzes to capitalize on interest rate declines.
  • Efficiently managed call queue times between inbound calls and outbound dialer/scripter calls daily for highest customer contact.
  • Actively developed, trained, and coached team(s) during shifting sales cycles.
  • Consistently measured sales product types to ensure profitability.
  • Minimized risk for compliance failures within the sales call center.
  • Increased conversion by implementing and training to call scripts within the cash out vertical team(s).
  • Championed process between sales and fulfillment to maintain synergy and turn times.
01/2016 to 01/2018 Bank Manager - Consumer Direct State Farm Bank | City, STATE,
  • Overall responsibility for build out of new National Sales Call Center and Mortgage Loan Originators production.
  • Set and managed overall production and processes of call center.
  • Met set service level metrics.
  • Worked closely with marketing to drive call volume to the call center.
  • Implemented marketing strategies to increase conversion through direct mail, drip campaigns, and lead aggregator(s).
  • Educated sales force on marketing campaigns and developed cadence on outgoing call prioritization and contact methods via phone and/or email.
  • Led ongoing development of digital banking platform including architecture, development, customer experience, and sales model.
  • Developed and implemented sales dashboard with Key Performance Indicators and hyperlinks for business unit utilization, daily planner.
  • Worked closely with capital markets on product and pricing strategies to strengthen marketing penetration.
  • Successfully implemented business plan to reduce mortgage turn times and increase customer satisfaction.
  • Managed staffing and expenses to budget, business plan, and constant changing business environment.
  • Responsible for salary, commission, and performance coaching.
  • Analyzed consumer financial documents as well as credit bureaus and property appraisals.
  • Implemented sales training classes around financial planning for cash out opportunities.
  • Manage recruiting, training, coaching, and performance metrics of all employees and sales leaders.
  • Acted as Subject Matter Expert for mortgage products.
01/2015 to 01/2016 Sales Manager Freedom Mortgage Corporation | City, STATE,
  • Overall responsibility for leading and directing top hybrid mortgage sales team.
  • Multiple team members recognized in sales campaigns and gate performance contests.
  • Motivated and trained team(s) to top production, customer documentation gather (Gate Pass), and funding.
  • Efficiently managed call queue times between inbound calls and outbound dialer calls daily for highest customer contact.
  • Managed process between sales, fulfillment, and funding.
  • Actively trained, developed, and coached team for career development.
  • Worked closely with Director on pricing profitability to capture market share on full documentation loans.
01/2003 to 01/2014 E-Commerce Lending Manager -National Sales Center JPMorgan Chase | City, STATE,
  • Led 17-30 top sales agents to achieve and surpass goals.
  • Multiple years' recipient of the Leaders Club/Presidents Club award as well as multiple MLOs within the team.
  • Responsible for build out of Internet sales team to E-Commerce full functional online team.
  • Integration of lead aggregation to increase market penetration.
  • Implemented and maintained corporate relocation, affinity banking, and bank employee loans within team to ensure proper service levels.
  • Vigorously trained, developed, and coached team for career development.
Education
Expected in MBA | Global Business Management University of Phoenix, Phoenix, AZ GPA:
Expected in Bachelor of Science | Business Management University of Phoenix, Phoenix, AZ GPA:
Expected in Advanced Alternative Dispute Resolution/Mediation Certification. | Notre Dame Law School / Trinity Group, , GPA:
Additional Information
  • FINRA Series 7

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • Notre Dame Law School / Trinity Group

Job Titles Held:

  • Vice President of Regional Sales
  • Bank Manager - Consumer Direct
  • Sales Manager
  • E-Commerce Lending Manager -National Sales Center

Degrees

  • MBA
  • Bachelor of Science
  • Advanced Alternative Dispute Resolution/Mediation Certification.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: