Vice President of Regional Operations Resume Example
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VICE PRESIDENT OF REGIONAL OPERATIONS
Summary
Driven Management professional offering over [Number] years' experience in [Type] business settings. Focused and motivational mentor adept at challenging team members to meet and exceed company goals.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Ambitious [Type] manager with solid history of success in [Industry] operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering [Number] years of related experience and pursuing new professional challenges with room for advancement at [Type] company.
Skills
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Experience
Vice President of Regional Operations
February 2020 to CurrentAbm － Dfw Airport , TX
February 2020 to CurrentAbm － Dfw Airport , TX
- Created, trained and implemented new Telehealth business strategy for COVID-19.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Analyzed unit performance to ensure units reach and exceed company benchmarks and KPIs.
- Created, trained, and implemented company Best Practices. Improving Net revenue 20% year over year.
- Achieved operations objectives by contributing information and recommendations to help achieve goals and continued company growth.
- Identify company issues or problems clinical/operational policies,service levels rendered or personnel: develop and implement appropriate corrections, adjustments and solutions.
- Created actions plans, implemented the plan, resolved problems, indified trends
- Analized business
- Oversaw personnel recruitment, performance and scheduling.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Forecast trends in expected business levels and adjusted labor and inventory to match expectations.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
- Studied existing procedures and policies to offer optimal leadership to employees and unit operations when standing in for absent managers.
- Met with each associate to establish realistic monthly sales goals.
- Trained Regional Operation Managers, and Operation Managers in customer service initiatives and realized [Number]% client retention rate within [Number][Timeframe].
- Led team of [Number][Type] professionals meeting [Area of expertise] needs.
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
- Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Spearheaded development of training strategies for retail partners and e-commerce teams.
Senior Regional Operations Director
February 2019 to February 2020Michaels Stores － Columbus-Powell , OH
February 2019 to February 2020Michaels Stores － Columbus-Powell , OH
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled all delegated tasks, including [Task] and [Task].
- Collaborated with others to discuss new [Type] opportunities.
- Achieved cost-savings by developing functional solutions to [Type] problems.
- Collaborated in development of [Type] procedures.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Regional Director of Operations
February 2017 to February 2019Medi-Weightloss － City , STATE
February 2017 to February 2019Medi-Weightloss － City , STATE
- Spearheaded reinventions of various departments to maximize productivity.
- Coordinated with Operations Managers schedules and day-to-day activities of crew to satisfy project needs.
- Improved patient flow and decrease compensation
- Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
- Ran daily reports to assess performance and make proactive adjustments.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Cross-trained in every store role to maximize operational knowledge.
- Increased overall team efficiency and productivity.
- Motivated and supported field workers completing work to increase work quality and efficiency.
Operation Manager
November 2011 to February 2017Medi-Weightloss － City , STATE
November 2011 to February 2017Medi-Weightloss － City , STATE
- Assessed, optimized and elevated operations to target current and expected demands.
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Worked collaboratively to enhance processes and implement [Program], resulting in [Number]% increase in profitability.
- Reduced operating budget by $[Amount] annually by developing new inventory management process.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Managed daily operations, including supervising multiple team members across [Number] locations.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
- Increased productivity by [Number]% while simultaneously reducing head count by [Number]%.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Limited inventory discrepancies by creating online inventory system using [Software].
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
- Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Managed [Number] departmental associates to provide optimal productivity for multi-building campus.
- Established organizational vision and developed strategies to achieve sales, profit and loss and customer service goals.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Education and Training
Bachelor of Science : Computer ScienceDowling College － City, State
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Resume Overview
School Attended
- Dowling College
Job Titles Held:
- Vice President of Regional Operations
- Senior Regional Operations Director
- Regional Director of Operations
- Operation Manager
Degrees
- Bachelor of Science : Computer Science
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