Dedicated and inspiring Business Development Leader with demonstrated ability to lead top performing teams. Utilizes creative and customer focused strategies to maximize outcomes.
Skills
Strategic Planning
Critical thinking
Performance goals
Analytical problem solver
Excellent Communicator
Sales Leadership and Talent Management
Relationship & Team Building
Training and mentoring
Experience
Vice President of Professional Relations /Director of Business Development, 2011 to Current Department Of Agriculture – White Bird, ID,
Consistent YoY growth in admissions through facilitation and oversight of business development plans.
Develop territory growth goals based on Market Analysis and company objectives.
Provide leadership and operational management of Professional Relations/Business Development Team.
Established and implemented outreach standards resulting in increased productivity by business.
Manage CRM KPI Dashboards
Developed Intentional Advocacy program resulting in increased customer satisfaction and collaboration.
Oversight of Advance Care Planning program development and launch.
Manage department budget.
Healthcare Relations Liaison, 2004 to 2011 Tidewell Hospice – City, STATE,
Identified and cultivated new referral opportunities.
Consistently Increased referrals and admissions within assigned territory.
Resolved challenges arising during referral process and/or amidst collaborative care of mutual patient within accounts.
Provided educational outreach services to physicians, medical office staff, and hospital employees.
Minimized order signing time and improved physician satisfaction, co-launching physician concierge service.
Reduced errors related to classification of hospital in-house hospice patients; worked with hospital to identify system to address and resolve errors resulting in decreased billing barriers.
Co-facilitated for companywide “Coping with Change” program.
Customer Service Representative & Community Liaison, 2003 to 2004 Heartland Home Health Care – City, STATE,
Formulated and executed strategic business and marketing plans to increase, referrals and SOCs
Uncovered and secured new business opportunities.
Consulted with patients and families on service offerings and benefits.
Conducted relationship marketing.
Organized community presentations.
Secured one of most prominent orthopedic surgeons in area as Medical Director.
Landed largest referral source in territory and established company as its premier provider,
Cultivated understanding of relationship marketing fundamentals among inexperienced clinical staff, fostering communication and recommending tactics to deal with difficult accounts.
Director, 2000 to 2003 HEALTHSOUTH REHABILITATION HOSPITAL OF SARASOTA – City, STATE,
Oversaw all aspects of outpatient admission process and operations spanning from initial referral to patient discharge.
Developed and implemented improvements resulting in decreased processing cycle times.
Led cross-functional back office team in ensuring 100% compliance of patient charts.
Managed Worker’s Compensation patients, including monitoring progress and insurance requirements.
Supervised and trained scheduling, insurance, intake, reporting, and record keeping staff.
Established collaborative culture resulting in a team environment, bridging gap between administrative staff and clinical personnel.
Lowered high turnover rate and achieved 100% staff retention within department, with exception of retiree.
Developed Training Manual which resulted in increased productivity and decreased error rate.
Ensured all visit co-payments were delivered on time and previously authorized, developing and implementing patient visit tracking process.
Initiated progress note process resulting in timely documentation and increased compliance.
Education and Training
MBA: Business Administration, Expected in Nova Southeastern University - Ft. Lauderdale, Florida GPA:
BA: Communication Sciences & Disorders, Expected in University of South Florida - Tampa, Florida GPA:
Activities and Honors
American Cancer Society Cattle Baron’s Ball Committee Member Junior League of Manatee
County, Provisional Project Co-Chair Leadership Manatee
Resume
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School Attended
Nova Southeastern University
University of South Florida
Job Titles Held:
Vice President of Professional Relations /Director of Business Development
Healthcare Relations Liaison
Customer Service Representative & Community Liaison
