Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated and inspiring Business Development Leader with demonstrated ability to lead top performing teams. Utilizes creative and customer focused strategies to maximize outcomes.

Skills
  • Strategic Planning
  • Critical thinking
  • Performance goals
  • Analytical problem solver
  • Excellent Communicator
  • Sales Leadership and Talent Management
  • Relationship & Team Building
  • Training and mentoring
Experience
Vice President of Professional Relations /Director of Business Development, 2011 to Current
Department Of AgricultureWhite Bird, ID,
  • Consistent YoY growth in admissions through facilitation and oversight of business development plans.
  • Develop territory growth goals based on Market Analysis and company objectives.
  • Provide leadership and operational management of Professional Relations/Business Development Team.
  • Established and implemented outreach standards resulting in increased productivity by business.
  • Manage CRM KPI Dashboards
  • Developed Intentional Advocacy program resulting in increased customer satisfaction and collaboration.
  • Oversight of Advance Care Planning program development and launch.
  • Manage department budget.
Healthcare Relations Liaison, 2004 to 2011
Tidewell HospiceCity, STATE,
  • Identified and cultivated new referral opportunities.
  • Consistently Increased referrals and admissions within assigned territory.
  • Resolved challenges arising during referral process and/or amidst collaborative care of mutual patient within accounts.
  • Provided educational outreach services to physicians, medical office staff, and hospital employees.
  • Minimized order signing time and improved physician satisfaction, co-launching physician concierge service.
  • Reduced errors related to classification of hospital in-house hospice patients; worked with hospital to identify system to address and resolve errors resulting in decreased billing barriers.
  • Co-facilitated for companywide “Coping with Change” program.
Customer Service Representative & Community Liaison, 2003 to 2004
Heartland Home Health CareCity, STATE,
  • Formulated and executed strategic business and marketing plans to increase, referrals and SOCs
  • Uncovered and secured new business opportunities.
  • Consulted with patients and families on service offerings and benefits.
  • Conducted relationship marketing.
  • Organized community presentations.
  • Secured one of most prominent orthopedic surgeons in area as Medical Director.
  • Landed largest referral source in territory and established company as its premier provider,
  • Cultivated understanding of relationship marketing fundamentals among inexperienced clinical staff, fostering communication and recommending tactics to deal with difficult accounts.
Director, 2000 to 2003
HEALTHSOUTH REHABILITATION HOSPITAL OF SARASOTACity, STATE,
  • Oversaw all aspects of outpatient admission process and operations spanning from initial referral to patient discharge.
  • Developed and implemented improvements resulting in decreased processing cycle times.
  • Led cross-functional back office team in ensuring 100% compliance of patient charts.
  • Managed Worker’s Compensation patients, including monitoring progress and insurance requirements.
  • Supervised and trained scheduling, insurance, intake, reporting, and record keeping staff.
  • Established collaborative culture resulting in a team environment, bridging gap between administrative staff and clinical personnel.
  • Lowered high turnover rate and achieved 100% staff retention within department, with exception of retiree.
  • Developed Training Manual which resulted in increased productivity and decreased error rate.
  • Ensured all visit co-payments were delivered on time and previously authorized, developing and implementing patient visit tracking process.
  • Initiated progress note process resulting in timely documentation and increased compliance.
Education and Training
MBA: Business Administration, Expected in
Nova Southeastern University - Ft. Lauderdale, Florida
GPA:
BA: Communication Sciences & Disorders, Expected in
University of South Florida - Tampa, Florida
GPA:
Activities and Honors
American Cancer Society Cattle Baron’s Ball Committee Member Junior League of Manatee County, Provisional Project Co-Chair Leadership Manatee Resume

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Resume Overview

School Attended

  • Nova Southeastern University
  • University of South Florida

Job Titles Held:

  • Vice President of Professional Relations /Director of Business Development
  • Healthcare Relations Liaison
  • Customer Service Representative & Community Liaison
  • Director

Degrees

  • MBA
  • BA

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