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Dedicated and inspiring Business Development Leader with demonstrated ability to lead top performing teams. Utilizes creative and customer focused strategies to maximize outcomes.
- Strategic Planning
- Critical thinking
- Performance goals
- Analytical problem solver
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- Excellent Communicator
- Sales Leadership and Talent Management
- Relationship & Team Building
- Training and mentoring
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Vice President of Professional Relations /Director of Business Development, 2011 to Current
Department Of Agriculture – White Bird, ID,
- Consistent YoY growth in admissions through facilitation and oversight of business development plans.
- Develop territory growth goals based on Market Analysis and company objectives.
- Provide leadership and operational management of Professional Relations/Business Development Team.
- Established and implemented outreach standards resulting in increased productivity by business.
- Manage CRM KPI Dashboards
- Developed Intentional Advocacy program resulting in increased customer satisfaction and collaboration.
- Oversight of Advance Care Planning program development and launch.
- Manage department budget.
Healthcare Relations Liaison, 2004 to 2011
Tidewell Hospice – City, STATE,
- Identified and cultivated new referral opportunities.
- Consistently Increased referrals and admissions within assigned territory.
- Resolved challenges arising during referral process and/or amidst collaborative care of mutual patient within accounts.
- Provided educational outreach services to physicians, medical office staff, and hospital employees.
- Minimized order signing time and improved physician satisfaction, co-launching physician concierge service.
- Reduced errors related to classification of hospital in-house hospice patients; worked with hospital to identify system to address and resolve errors resulting in decreased billing barriers.
- Co-facilitated for companywide “Coping with Change” program.
Customer Service Representative & Community Liaison, 2003 to 2004
Heartland Home Health Care – City, STATE,
- Formulated and executed strategic business and marketing plans to increase, referrals and SOCs
- Uncovered and secured new business opportunities.
- Consulted with patients and families on service offerings and benefits.
- Conducted relationship marketing.
- Organized community presentations.
- Secured one of most prominent orthopedic surgeons in area as Medical Director.
- Landed largest referral source in territory and established company as its premier provider,
- Cultivated understanding of relationship marketing fundamentals among inexperienced clinical staff, fostering communication and recommending tactics to deal with difficult accounts.
Director, 2000 to 2003
HEALTHSOUTH REHABILITATION HOSPITAL OF SARASOTA – City, STATE,
- Oversaw all aspects of outpatient admission process and operations spanning from initial referral to patient discharge.
- Developed and implemented improvements resulting in decreased processing cycle times.
- Led cross-functional back office team in ensuring 100% compliance of patient charts.
- Managed Worker’s Compensation patients, including monitoring progress and insurance requirements.
- Supervised and trained scheduling, insurance, intake, reporting, and record keeping staff.
- Established collaborative culture resulting in a team environment, bridging gap between administrative staff and clinical personnel.
- Lowered high turnover rate and achieved 100% staff retention within department, with exception of retiree.
- Developed Training Manual which resulted in increased productivity and decreased error rate.
- Ensured all visit co-payments were delivered on time and previously authorized, developing and implementing patient visit tracking process.
- Initiated progress note process resulting in timely documentation and increased compliance.
MBA: Business Administration, Expected in
Nova Southeastern University - Ft. Lauderdale, Florida
GPA:
BA: Communication Sciences & Disorders, Expected in
University of South Florida - Tampa, Florida
GPA:
American Cancer Society Cattle Baron’s Ball Committee Member Junior League of Manatee
County, Provisional Project Co-Chair Leadership Manatee
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