Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Executive Profile

Innovative and inspiring Organization Development leader with over 18 years experience. Comprehensive background in business and work force planning; talent, performance, career and succession management; leadership development; process optimization; executive coaching; training strategies, operations and metrics. Significant experience in enterprise wide Change Management. Outstanding executive coach. Builds and fosters strong business partnerships. Passionate about developing high performing teams of engaged professionals.

Skill Highlights
  • Organization, process, and job design
  • Business and work force planning
  • Human resources strategy
  • Performance, talent, career and succession management
  • Team building
  • Relationship building
  • Program management
  • Change management
  • Leadership coaching and development
  • Associate engagement
  • Human capital process management
  • Adult learning design, development and delivery
Key Accomplishments

Built and developed highly engaged team of OD professionals. Developed strong relationships with senior leaders to enable successful change management efforts.

Created process and tool kit for senior leaders to conduct business and department planning, enabling the link from company strategy to department strategy and work force planning.

Developed and oversaw leading edge business readiness approach to support successful implementation of eCommerce platform, ATG, impacting 6 departments and 1,000 end users.

Led the restructure of large departments including process and role re-engineering for savings estimate of 18 million. Leveraged partnerships with key leaders to ensure successful change management.

Created and directed world class coaching programs to support Director through Executive Vice President levels.

Led the design and implementation of Talent Management and Succession Planning strategy, process and system to ensure top talent was in place to support significant growth plans.

Led the design and implementation of Performance Management strategy, process and system to support performance reviews for 10,000 employees.

Led creative, innovative learning team charged with training programs for 136,000 employees.

Professional Experience
Vice President of Organization Development Kohl’s Department Stores: $20 Billion Retailer 136,000 Associates; 1,158 Stores City, STATE,

2004 - 2013

Led 52 person OD team charged with designing, aligning and integrating organizational development and training initiatives to support corporate strategies, including annual budget of $5 million. Developed and mentored high performing team.

Oversaw Performance, Talent, Succession and Career Management efforts for all areas of the company for audience of 15,000.

Led organization re-structuring and job design efforts for savings of 18 million. Developed strong partnerships from VP to Senior EVP levels to enable successful change management. Ensured employees were well supported through out transitions.

Led team responsible for Manager and Leadership Development, Coaching and Core Values. Significantly increased early productivity of new executives.

Partnered with IT to translate multi-million dollar systems efforts into change management scope; directed OD Project Managers responsible for all aspects of Business Readiness.

Oversaw Learning Services portfolio of 100 projects annually. Ensured right mix of content, delivery method and reporting necessary to support and track 136,000 employee's learning. Achieved 87% effectiveness and satisfaction from learners.

Manager, Global Education and Development Services GE Healthcare: $14 Billion Unit Of General Electric Company City, STATE,

2003 - 2004

Built team of 12 education professionals and business analysts responsible for design and delivery of educational programs for over 2000 Biomedical Engineers globally.

Full P&L accountability for department including all processes necessary to meet $1.1 million revenue goal. Managed department operations including marketing, sales, and commercial processes, increasing revenue from $460,000 in 2003 to $1.1 million in 2004.

Designed and implemented a Competency Model for 300 GE Healthcare Biomedical Engineers.

Designed, developed and implemented professional skills and leadership curriculum for 200 employees across 8 sites in 3 months.

Senior Manager Human Capitol Management Accenture: $28.6 (US) Billion Global Consulting Firm City, STATE,

1995 - 2002

Created and implemented organization effectiveness strategies to maximize workforce performance for corporate clients throughout the U.S.

Created a Program Management Office for a division of ABN AMRO, a global banking group. Developed vision and mission statements through working sessions with the division President and Vice President. Defined job processes, organizational structure, and performance measures.

Designed and developed a training program for audience of 4,000 at Texas Utilities. Learners demonstrated 90% proficiency in on the job performance measurement post training.

Served as Project Manager for a 60-member Data Integrity team and concurrently for a 15-member System Billing Support team. Provided post-implementation support, managing an $8 million budget over 8 months.

Led a 27-member team charged with user acceptance of a new customer service system for We Energies. Led process design effort for 150 cross functional business processes. Managed the design, development and delivery of Instructor-Led training for 2,500 employees.

Expected in 1995
Bachelor of Arts: Business and Organization Communication
University of St. Thomas - St. Paul, MN

3.78 GPA, magna cum laude

Aquinas Honors Scholar

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Resume Overview

School Attended

  • University of St. Thomas

Job Titles Held:

  • Vice President of Organization Development
  • Manager, Global Education and Development Services
  • Senior Manager Human Capitol Management


  • Bachelor of Arts

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