vice president of operations sales and marketing resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Forward-thinking Sales and Marketing Manager with expertise in coordinating and managing staff and deploying successful marketing campaigns. Persistent leader with history of surpassing revenue objectives with market-savvy approaches and persuasive negotiation skills. Talented project manager successful at tackling problems with tenacity and sound judgment.

  • Rapport and relationship building
  • Brand-building strategies
  • Performance tracking and evaluations
  • Technical documents comprehension
  • Spreadsheet management
  • AR/AP
  • Excel Formulas
  • Spreadsheet Creation
  • Database Updates
  • Professional and mature
  • Developing promotional concepts
  • Customer engagement
  • MS Office
  • Business operations
  • Desktop support
  • Software Diagnosis
  • Exceptional Telephone Etiquette
  • Microsoft Office Specialist (MOS) Expert
  • Adobe and Adobe Flash
  • Customer service expert
  • Troubleshooting Technical Issues
  • PC and Mac platforms
  • Advertising understanding
Work History
04/2010 to 01/2020
Vice President of Operations/Sales and Marketing Gannett Co. Inc. Marco Island, FL,
  • Directed production of all advertising materials, including preparing copy, evaluating proofs and enhancing layouts.
  • Created and finalized contracts for Criminal Defense Attorneys to use our Direct Mail marketing service.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Word, Excel and Publisher.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing.
  • Handled all Incoming New Client calls as well as all current client calls with top notch customer service skills.
  • Upheld client satisfaction by designing accurate and detailed timelines for Direct Mail Marketing services and alerting clients of changes.
08/2006 to 10/2010
Community Relations Manager/Executive Assistant to the President Faegre Baker Daniels Los Angeles, CA,
  • Attended in monthly professional networking meetings to maintain strong relationships with the elder care community to drive partnerships and referrals.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Worked with community to increase local firm's presence and assisted partners with reputation management and branding.
  • Promoted firm's value and brand, and researched legal market to target new accounts.
  • Handled complex scheduling for appointments, court appearances and depositions for busy Elder Law firm.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Answered all Potential New Client calls and setting Initial Consultation Appointments; Obtaining all information regarding the case and performing financial screening.
  • Maintained complete database of all files, contacts and project materials.
  • Allocated executive tasks and managed complex calendars and administrative functions.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Prepared presentations, materials and documentation for use by Mr. Karasov to use in his many speaking engagements.
08/2005 to 05/2006
Inside Sales/Technical Support Representative Sommerville Security Associates, Inc City, STATE,
  • Supported Security industry sales team by preparing proposals, marketing materials, and benchmarking reports.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Processed over 40 support requests weekly for technical assistance on wide range of issues related to Software and Hardware issues.
  • Trained end-users of Closed Circuit TV DVR's and Security cameras on use, functionality and application to their company's security needs
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Utilized digital and telephone approaches to generate sales leads.
  • Answered average of 120 incoming customer calls daily.
  • Managed and recorded all leads from outbound telephone marketing.
  • Developed and deepened customer relationships to drive revenue growth.
  • Collected information on sales and service issues to provide effective resolutions.
  • Maintained up-to-date knowledge of all available products.
02/2002 to 08/2005
Advertising Sales Assistant Summer Communications - EMS Magazine, EMS EXPO City, STATE,
  • Conducted market research to attract clients in new territories.
  • Maintained and organized customer database of over 5000 clients nationwide.
  • Created and presented media and advertising packages to prospective customers.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Processed invoices and expenses using Quickbooks to facilitate on-time payment.
  • Entered all Insertion Orders using Adsense software
  • Designed monthly Flyers using Adobe Photoshop to send to current and potential advertisers of EMS Magazine reminding them of monthly content and cover stories
  • Attended and worked at all Conventions that EMS EXPO presented Including locally and out of state
  • Attended trade conventions to promote EMS Magazine both for advertisers and subscribers
06/1994 to 12/2001
Legal Administrative Assistant DAM Legal Services City, STATE,
  • Directed production of all advertising materials, including preparing copy, evaluating proofs and enhancing layout
  • Worked with marketing department to create targeted advertising strategies for key customer demographics.
  • Operated Pitney Bowes Envelopes Stuffing machinery to prepare marketing brochures for mailing
  • Designed all marketing brochures, magazine ads, Webpage ads used in the firms' extensive marketing campaigns using Adobe Photoshop and Illustrator.
  • Supported team of 6 attorneys in practice of Criminal Defense and Bankruptcy law.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Received and placed telephone calls to clients and prospective clients.
  • Entered new cases into company database.
  • Transcribed legal documents and phone conversations.
  • Answered and directed calls using multi-line switchboard.
  • Created, indexed and maintained client binders.
Expected in 06/1985 to to
High School Diploma:
Willia, S. Hart High School - Newhall, Californa,
Expected in 06/1995 to to
Associate of Arts: Business
College of The Canyons, - Valencia,
Expected in 02/2017 to to
: Welding
El Camino College - Torrance, CA,

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Resume Overview

School Attended

  • Willia, S. Hart High School
  • College of The Canyons,
  • El Camino College

Job Titles Held:

  • Vice President of Operations/Sales and Marketing
  • Community Relations Manager/Executive Assistant to the President
  • Inside Sales/Technical Support Representative
  • Advertising Sales Assistant
  • Legal Administrative Assistant


  • High School Diploma
  • Associate of Arts

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