LiveCareer-Resume

vice president of operations resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Talented professional with expert sales, [Skill] and [Skill] talents. Composed persona known for having excellent drive. Insightful [Job Title] with [Number] years of customer service experience.

Skills
  • Business operations
  • Problem resolution
  • Relationship development
  • Process improvement
  • Team management
  • MS Office
  • Supervision
Work History
06/2016 to Current Vice President of Operations Uworld | Atlanta, GA,
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 6-member management team with related direct reports.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Scheduled outside contractors for major maintenance issues.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
01/2011 to 12/2014 Independent Insurance Agent Sentry Insurance | Idaho, OH,
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients through active listening and [Skill] talents to provide excellent service.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Obtained underwriting approval by completing application for coverage.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
06/2006 to 12/2014 Real Estate Broker/Sales Associate Advantage Real Estate | City, STATE,
  • Obtained agreements from property owners to place properties for sale with real estate firms.
  • Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
  • Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
  • Coordinated appointments to show marketed properties.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Generated lists of properties for sale, locations, descriptions and available financing options.
  • Sold [Number] properties worth over $[Number] in [Timeframe].
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
05/1996 to 06/2006 Licensed Insurance Agent State Farm | City, STATE,
  • Provided coverage option information to assist clients in protecting assets.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Promoted State Farm products and services using upselling and other sales strategies.
  • Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
  • Exceeded corporate quotas for monthly policy sales.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Extremely knowledgeable of company insurance products and services to advise customers on appropriate choices.
  • Calculated quotes and educated potential clients on insurance options.
Education
Expected in 04/1984 to to High School Diploma | Boonville, RI , Boonville, MO, GPA:
Expected in to to No Degree | Real Estate & Property Management Phil Gardner Real Estate School, Columbia MO, GPA:
Expected in to to No Degree | Auto, Home, Life And Health Insurance School, Sedalia MO , GPA:

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Resume Overview

School Attended

  • Boonville, RI
  • Phil Gardner Real Estate School
  • Auto, Home, Life And Health Insurance School

Job Titles Held:

  • Vice President of Operations
  • Independent Insurance Agent
  • Real Estate Broker/Sales Associate
  • Licensed Insurance Agent

Degrees

  • High School Diploma
  • No Degree
  • No Degree

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