Highly accomplished visionary Vice President of
Operations with experience in credit union operations for the past twenty-six
years. I have assisted with opening
three new branches in the last fifteen years.
I am results-oriented, strategic thinker, and use problem-solving skills
in all areas. My tendency is to thrive
in achieving universal credit union goals, profitability, while remaining
pragmatic and focused.
Summary of Skills
Complex problem resolution
Envision the future and lead change
Use the right leadership for the right situation
Consistent and fair leader
Confident decision maker
Value and appreciate the diversity of the workplace
12/2007 to Current
Vice President of OperationsMeridian Trust Federal Credit Union
I direct, lead and monitor operations for our downtown Cheyenne branch and East Cheyenne branch.
Coach Managers to insure that the Credit Union meets established goals and objectives.
I serve Credit Union members as part of the management team by practicing and implementing sound management practices.
Effectively plan, organize, analyze, and evaluate staff and processes to improve services and develop solution-oriented recommendations for implementing improvements.
Maintains a cohesive, well-trained motivated staff sufficient to meet branch demands.
Key Achievements Successfully managed and grew our Jackson branch by increasing membership by 21% and increased products per Jackson member from 3.4 to 3.8 in one year.
I coordinated the build-out and move to a new facility within 3 years
Effectively trained employees for our Data Conversion to Symitar during the same time as opening of our new facility for our Jackson branch
Assisted with developing and participates on our Members Volunteer Advisory Board
Volunteers for community events and offers financial literacy training for our community
Sub-committee member for the Red Carpet Cheyenne Chamber of Commerce
Promoted in November 2010 from a Branch Manager to VP of Operations to manage our largest branch along with our East Cheyenne branch
Assists in the development and presentation of the tactical vision for completion of short and long-term goals and objectives
Manage our ATM Fleet for eight branches
Develops and executes training for managers for career growth opportunities
Responsible for branch growth for both Cheyenne branches.
01/1999 to 11/2007
Full responsibility for all facets of branch services, functions, oversight, delivery, and administration.
Provide quality member service by offering products and services in a prompt, professional, and person manner.
Recruited, trained, and developed key employees.
Key Achievements: Successfully assisted in opening first new branch
Marketed to new employer groups
Introduced M1CCU products and services to new and existing employer groups
Served as an active member of M1CCU's Asset Liability Management Committee
Assisted in the development and follow-through for strategic planning and tactical plan to reach goals
Provided loan officer services to members, and trained other employees
Volunteered for community events, Lions club, and Scholarship dinner.
01/1997 to 01/1999
Branch SupervisorFederal Credit Union
Responsible for all facets and functions of PFCU branch operations: Successfully assisted in opening first new branch
Assisted in the development of their VISA program.
Changed their two card program to a one card program.
Promoted, lowered the rate, and reviewed each VISA account for successful transfer to grow our portfolio.
Revised and developed a new Collateral Protection Insurance program.
Served members' as a teller and loan officer.
Responsible for hiring, maintaining, training, and staff support.
01/1989 to 01/1997
Loan OfficerCitizens Choice Federal Credit Union
Hired as a teller
Served members as a Loan Officer
Backup for VISA coordinator
Collateral Protection Insurance coordinator
Loan file maintenance
Backup for IRA applications & program.
High school graduate: Cosmetology and Business Business AdministrationMontcalm Community College － Greenville Sidney, MICosmetology and Business Business Administration received 18 credit towards my associates degree
Laramie County Community Collegetaking classes to complete my associate degree (30 credits with 36 credits to go) to transfer to University of Wyoming through their outreach program to obtain my bachelor degree in Organizational Leadership
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Companies Worked For:
Meridian Trust Federal Credit Union
Federal Credit Union
Citizens Choice Federal Credit Union
Montcalm Community College
Laramie County Community College
Job Titles Held:
Vice President of Operations
High school graduate : Cosmetology and Business Business Administration
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