(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Strategic, decisive, and motivational VP of Operations and HR Professional with 17+ yrs of Executive Management experience. Maintaining a strong record of driving lean operational strategies, initiatives, and processes that generate substantial gains in financial performance. Strategy architect in the development of innovative HR initiatives to streamline processes and capitalize on organizational growth opportunities. Self-driven leader noted for establishing team synergies enabling superior client value, creating and maintaining strong business relationships, tight production benchmarks, and best-in-class processes. Ignites a winning spirit among team members through excellent change leadership talents and cultural advocacy that results in buy-in across multiple divisions with varying agendas. Possesses intellectual curiosity, embracing open collaboration, driving a proven track record of developing high performing teams.


Leadership and Talent Development

Organization Performance Evaluation

Strategic Planning

Public Speaking

Vendor Program Negotiation

Succession Planning

Complex Problem Solving

Profitability and revenue generation

Budget oversight

Mergers and Acquisitions

Education and Training
University Of Phoenix Tempe, AZ Expected in 01/2003 Bachelor of Science : Business Administration - GPA :
Performance Food Group - Vice President of Membership
Hattiesburg, MS, 11/2020 - 02/2021
  • Collaborated with General Managers and other team members to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Delivered consistent one-on-one and group training sessions to help Membership Directors improve skills and selling techniques.
  • Collaborated with multiple departments to strengthen product branding initiatives and coordinated effective marketing campaigns.
  • Established and monitored annual sales budgets, analyzing data, interpreting into narrative form to ensure teams are on track for monthly and annual sales goals.
  • Evaluated the current need of the individual clubs, leading to a complete reposition of the membership makeup which was competitive with the market and will provide a better overall experience, resulting in strong financial gains coming in over budget.
Coverall - Vice President of Operations
Charlotte, NC, 03/2003 - 03/2020

• In charge of executive operational responsibilities, leadership tasks, decision making, P&L, and budgeting for a company with over 500 Million in annual revenue, and 1000+ employees.

• Lead and developed 11 branch Locations executing major change initiatives adding clear organizational value, eliminating waste, driving increased profits, forecast budgeting, and collaboration of ideas for future development surpassing P&L goals across the entire organization.

• Motivate, engage, and develop high performing branch and regional managers ensuring the team has the right level of development support and the necessary skills to accomplish the goals of the business, with the flexibility to pivot as needed.

• Revived and restructured the service operations delivering clear value to internal and external customers; I lead a team that orchestrated a turnaround from consistent 6 figure losses to sustainable 7 figure profits YoY.

• Provide project management expertise across the organization, with regular reports and updates to investors and other senior management.

• Develop and implement career mapping with management training and development resulting in a rewarding culture with exceptional employee retention rates.

• Assisted in merger acquisitions, identifying emerging risks and opportunities to objectives as they arise.

• Developed and lead Quarterly Operating Review conferences for all senior and executive management.

• Engaged in negotiations with strategic accounts negotiating annual contracts for employee benefits, vendor pricing agreements, Manufacturer terms, and onsite training for all team members.

ExploreUSA RV, Ltd. - Director of Human Resources
City, STATE, 03/2003 - 03/2013
  • Lead and negotiated annual contracts with brokers and all major insurance companies (Cigna, Aetna, BCBS, Metlife and more) to ensure competitive and complete benefits for the employees.
  • Converted company to a complete self insured platform resulting in substantial savings while delivering competitive options.
  • Tracked programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Guided startup and management of all HR operations, systems and programs for new location within company.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Actively served on executive learning leadership council, overseeing corporate learning strategy and architecture, innovation, metrics and employee engagement.
  • Researched, identified and maintained knowledge of labor regulations, legal requirements and government reporting regulations.
  • Created compensation and benefits structures to align with market conditions and budget demands.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
  • Advised senior management on human resources issues and approved terminations.
  • Launched EEOC and Affirmative Action investigations and resolved employee complaints.

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School Attended

  • University Of Phoenix

Job Titles Held:

  • Vice President of Membership
  • Vice President of Operations
  • Director of Human Resources


  • Bachelor of Science

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