Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Visionary and highly-motivated IT Leader with over 18 years experience in IT operations, infrastructure, architecture, application/software, service management, security, and project management. Passionate about aligning technology with business strategy and goals. Committed to continually improving how IT delivers supports and services to the business. Successful demonstration of developing high performance and positive teams.

Skills
  • Strategic & Tactical IT Planning
  • IT Infrastructure & Architecture Planning
  • Technology & Software Application Evaluation
  • Team Building and Leadership
  • IT Service Management
  • Align business strategy and technology strategy
  • Project Management & IT Portfolio Management
  • IT Process Development and Management
  • Large scale deployments
  • Customer Service Excellence
  • Recruiting and Staffing Initiatives for IT
  • Financial and Contract Negotiation
  • Budgeting & IT Financial Management
  • Policy Development
  • Security Program Management
  • Data Management
Education
Baker College , Expected in 03/2006 Master of Business Administration : - GPA :
University of Nebraska Omaha, NE, Expected in 12/2001 Bachelor of Science : Management Information Systems - GPA :
Certifications

PMP Project Management Professional

Work History
Epam Systems Inc - Vice President of IT & Corporate Security Officer
Houston, TX, 06/2013 - Current

Senior IT leader for $250M multi-state healthcare organization. Responsible for collaborating with senior management to align technology with business strategy. Provides vision and direction for strategic and operational activities of the IT department and Information Security Office. Develop and manage technology strategy with business owners and leaders.

  • Lead IT department consisting application development, IT infrastructure, IT operations, help desk, IT services, security, and governance
  • Develop and manage IT annual operating budget of $4 million dollars
  • Develop technology and IT Infrastructure strategy and roadmap
  • Responsible for establishing and monitoring IT strategy, annual plans, and department Key Performance Metrics
  • Lead the technology program of Mosaic's strategic plan; cascade and align business vision and strategy to the IT department
  • Lead or participate in evaluations of technology and software solutions
  • Lead build or buy, cloud or on-premise decisions for software application and IT Infrastructure decisions
  • Assess technology, evaluate options, and develop recommendations
  • Manage IT Project Portfolio
  • Managed and lead security program with a focus on HIPAA compliance
  • Cultivate and manage vendor relationships
  • Establish and maintain IT services and governance processes
Mosaic - Associate Vice President / Director of Information
City, STATE, 01/2005 - 06/2013

• Managed IT Services and IT Infrastructure teams.

• Led project and team to implement Fresh Desk, an IT help desk built on IT Infrastructure Library (ITIL) framework with IT processes.
• Developed approach and managed project implementing an electronic timekeeping system and eliminating all paper time cards. Led process improvement effort focused on reducing error, reducing re-work, and saving time.
• Developed approach and managed program implementing electronic health record system across ten states, including records for around 3,700 individuals in service.
• Developed approach and managed project to migrate email and calendar system from an on-premise Microsoft Exchange server to Google Apps.
• Managed project and IT team to implement and deploy a custom built Linux file server with NoMachine terminal server and Linux end points.

Mosaic - Project Manager
City, STATE, 05/2001 - 07/2005

• Responsible for implementing project management methodologies in the IT department.

Managed two major PeopleSoft HR Upgrades
• Managed one PeopleSoft Financial upgrade and one PeopleSoft Financials re-implementation
• Managed information technology projects required for an organizational merger of two organizations with combined 180 million annual operating revenue

Accomplishments
  • Reduced data-center annual maintenance cost by 45% migrating to a hyper-converged infrastructure
  • Led initiative to design and implement IT infrastructure to support remote offices, focusing on customer feedback, usability, administration, and security
  • Led project to implement Citrix XenApp and XenDesktop across 10 states and over 1,500 users
  • Led initiative to centralize printing and reduced the printer fleet from 1,100 devices to 250 devices across 10 states
  • Designed and managed strategic portfolio to prepare the organization for the next strategic framework
  • Led efforts to implement FreshService, ITIL-aligned service desk software and implement ITIL service delivery framework in IT
  • Led IT and information security efforts to respond to OCR after an email phishing breach and re-structured the information security program
  • Developed IT vendor and contract management process utilizing FreshService system
  • Established and transitioned Enterprise Project Management Office

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Baker College
  • University of Nebraska

Job Titles Held:

  • Vice President of IT & Corporate Security Officer
  • Associate Vice President / Director of Information
  • Project Manager

Degrees

  • Master of Business Administration
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: