vice president of human resources north america resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile

Accomplished human resources professional with over 10 years of progressive HR and business experience. Strengths include the ability to establish relationships and build rapport with all levels of the organization including hourly production associates and Executive staff to drive and influence employee engagement and impact strategic business goals.

Skill Highlights

Talent Acquisition and Management

Organizational Design

Labor and Employee Relations

Compensation and Benefits

Mergers and Acquisitions

Policy Development

Core Accomplishments
  • Led succession planning efforts with business leaders, increasing bench strength for key roles
  • Negotiated payroll and HRIS contract, resulting in an annual savings of $50,000
  • Managed international HR integration for newly acquired Dutch entity
  • Led talent acquisition function resulting in successful hiring of executive roles
  • Directed and improved labor relations in manufacturing facilities, resulting in 33% decrease in grievances
Professional Experience
08/2014 to 08/2015 Vice President of Human Resources - North America Advent Software | Los Angeles, CA,
  • Set HR strategy and directed HR operations for all Fagron North America companies
  • Designed and implemented compensation program to attract and retain top talent, resulting in improved quality of hired employees and decreased turnover rate in critical roles
  • Implemented retirement plan, ensuring compliance with ERISA and improving benefit offering at acquired companies and corporate headquarters
  • Led HR integration of acquired companies through consolidation of administrative processes, development of HR policies, and creation and implementation of standard operating procedures, improving efficiency of the HR department
  • Guided and mentored field HR staff in the areas of employee relations, performance management, and overall business partnering
10/2013 to 07/2014 HR Manager Advent Software | Newtown, CT,
  • Provided HR support for 350 union manufacturing employees and 100+ salaried employees, including plant leadership
  • Served as a thought partner with plant leaders on business initiatives impacting productivity of their respective product groups and organizations
  • Directed labor relations activities including leading labor management meetings and grievance meetings
  • Managed a team of HR professionals tasked with providing generalist and administrative support
  • Served as project manager for plant closure activities, including creating the communication plan, partnering with outplacement provider and EAP service, participating in Union severance meetings, and managing talent to ensure on time completion of production
  • Managed talent acquisition function for non-union roles, negotiated compensation packages, and ensured successful onboarding of new employees.
2011 to 10/2013 HR Manager Acuity Brands | City, STATE,
  • Provided multi-state HR support for 110 union manufacturing employees, 100+ sales associates, and 200+ salaried employees, including executive leadership
  • Acted as a thought partner with business leaders on strategic business initiatives, positively impacting the P&L of their respective product lines
  • Directed labor relations activities including leading contract negotiation preparations and labor management and grievance meetings
  • Increased bench strength for key roles by working with management to identify high potentials and creating focused development plans
  • Created standard work for various Shared Services processes, resulting in decreased error rate
  • Managed all phases of recruitment, including defining hiring management needs, interviewing candidates for current openings and successor potential, and negotiating compensation packages
  • Facilitated manager training classes on behavioral interviewing, using lean tools to achieve breakthrough objectives, goal setting, and several other topics
04/2008 to 11/2010 HR/Benefits Relationship Manager ADP | City, STATE,
  • Partnered with HR leaders to streamline and improve their processes for Talent and Performance Management, Benefits Administration, and HR record-keeping
  • Managed annual enrollment for multiple companies by gathering requirements, establishing action plans, hosting regular tollgate meetings with stakeholders, and successfully launching the benefits enrollment process
  • Developed and trained HR/Benefits Service Center associates on standard work for administering company specific HR policies and benefits
10/2005 to 04/2008 Shared Operational Support Supervisor Ikon Office Solutions | City, STATE,
  • Managed a team of 12 to 15 Associates responsible for cash application and contract set-up and maintenance
  • Established key performance indicators and monitored team to ensure compliance with company goals
  • Collaborated with managers on top-grading decisions and organizational structure changes
03/2002 to 10/2005 Employee Benefits Project Manager/Quality Analyst Hewitt Associates | City, STATE,
  • Assisted in the design and delivery of New Hire training, ensuring a working knowledge of government standards and HR and benefits processes
  • Served as functional manager to benefits service center employees
Expected in 2009 to to MBA | Human Resources Management Strayer University, , GPA:
Expected in 2000 to to BBA | Economics Valdosta State University, , GPA:

Workforce Now

ADP Enterprise

Paychex Flex

Success Factors

Virtual Edge

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Resume Overview

School Attended

  • Strayer University
  • Valdosta State University

Job Titles Held:

  • Vice President of Human Resources - North America
  • HR Manager
  • HR Manager
  • HR/Benefits Relationship Manager
  • Shared Operational Support Supervisor
  • Employee Benefits Project Manager/Quality Analyst


  • MBA
  • BBA

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