Vice President of Event Operations10/2014 to CurrentPalace Sports and EntertainmentAuburn Hills, MIOversee all aspects of Event Operation departments for all PSE properties which includes, budgeting, strategic planning, all administrative duties for 25 full time and 600 part time employees. Managed event coordinators for 2015 fiscal year at all PSE venues. Reorganized and manage PSE master calendar process and implemented event coordinators for all events. Serve as operations liaison with Brand Experience Team that plans and executes Detroit Piston events for members, season ticket holder messaging and cooperate partner activation.
Director of Event Operations06/2007 to 10/2014Palace Sports and EntertainmentAuburn Hills, MI
Directed and oversaw all aspects for Security, Guest Services, Parking and Housekeeping departments for all PSE Properties. Event Coordinator for all Detroit Piston Home Games which included, collaborating with marketing, public relations, sales, sponsors, food and beverage provider to ensure all game day information was distributed to all Palace Sports and Entertainment Employees. Reorganized Front of House Manager position and trained front line managers.
Assistant Director of Event Operation05/1999 to 06/2007Palace Sports and EntertainmentAubrun Hills, MIAssisted Director of Event Operations in overseeing Security, Guest Services, Parking and Housekeeping departments for The Palace of Auburn Hills, DTE Energy Music Theater and Meadow Brook Music Festival. Successfully managed and assisted in managing 2004 & 2005 NBA Finals and WNBA Finals. Directed and reorganized security procedures with NBA Security. Served as Front of House manager during events at all PSE properties to ensure a safe and successful event.
Director of Guest Service03/1996 to 05/1999Palace Sports and EntertainmentAuburn Hills, MISuccessfully managed all aspects of 300 Guest Service team members in The Palace of Auburn Hills, DTE Energy Music Theater and Meadow brook Music Festival, which included Managers, supervisors, ushers and ticket takers. Developed and implemented a Guest Relations Department which included managing Palace Sports and Entertainment concern call center. Also added 10 Guest Relation team members to each event to assist disabled guest, resolve guest concerns and work closely with onsite medical teams to write incident reports.
VICE PRESIDENT OF EVENT OPERATIONS
High-energy service orientated executive successful in building and motivating dynamic teams across multiple disciplines and venues in a fast paced sports and entertainment industry. Cultivates a culture of empowering team members to feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company initiatives. Ambitious leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
Served as key leader in implementing NBA Disney Elevate program, wrote company recognition program with one other leader and serve as chairman of recognition team.
Initiated and lead the implementation of Parking VIP Upgrade program on event nights which has increased VIP Parking sales over $200,000 per year.
Assisted Executive Vice President of Operations in managing 50 million in renovations over the last 4 years.
Hired, developed, trained and managed several key directors and managers of Event Operations department.