Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Human Service executive offering human service and human resource management expertise gained through 20 years of successful contributions. Motivating leader with history of building and managing teams. Proficient at identifying program issues and solutions to achieve a successful end result.
Skills
Knowledge of social services
Excellent customer service proficiency
Experience with Developmental Disabilities, Mental Health, and Substance Abuse
Instituted intensive training programs to improve employee retention
Employment oversight
Strategic planning advice
Knowledge of legal standards
Client service-driven
Profit assessment
Intake services
Government regulations
Crisis services coordination
Professional relationships
Competent in Microsoft word and Outlook
Individual service plans
Experience
12/1997 to Current
Vice President of EmploymentRes-Care, Inc. – New Orleans, LA,
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Collaborated with others to discuss new grant and project opportunities.
Attended departmental meetings, providing feedback to enhance future performance.
Performed site evaluations, customer surveys and team audits.
Performed psychosocial assessments to identify barriers in consumer ability to obtain employment.
Developed internal candidates for general management promotion opportunities.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established departmental performance goals, set timeline targets for program team and trained new employees.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Devised and updates policies based on changing industry and social trends.
Oversaw job fairs to bring in local talent for long-term and seasonal positions.
Maintained compliance with all local, state and federal laws, as well as established organizational standards.
Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
Established clear and effective policies for standardization across different areas of operations.
Kept close eye on key performance indicators and reported on metrics to identify concerns.
Fostered mutually beneficial working relationships with other social service organizations in community with emphasis on sharing best practices.
Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Established and deepened partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams.
01/1995 to 06/1997
Director of ProgramsCounty Of Contra Costa, California – Martinez, CA,
Managed program operations and provided strategic leadership for all workers.
Oversaw daily operations of residential and day support program functions.
Managed programs from initial concept to completion.
Increased program effectiveness by implementing strategic operational improvements.
Organized and administered yearly budgets covering multiple programs.
Developed robust marketing plans to increase awareness of programs.
Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
06/1994 to 12/1995
Social Worker IIBLUE RIDGE MENTAL HEALTH CENTER – City, STATE,
Interviewed clients individually and in family groups to determine services to best address specific needs.
Developed discharge plans for patients with severe mental health and substance abuse problems.
Oversaw social work cases, including assessments and determinations.
Collaborated with multidisciplinary team of mental health case managers and disability workers.
Produced referrals for various community resources, housing and transportation services.
Coordinated and facilitated support groups, life skills education and supportive counseling for survivors in coordination with appropriate trained and license service providers.
Coordinated care for medically-complex patients experiencing barriers to obtaining social services.
Advised patients about community resources, made referrals and devised realistic treatment plans.
Education and Training
Expected in 05/2020
Master of Business Administration: Business Administration Capella University - Minneapolis, MN, GPA:
Commission on Accreditation for Rehabilitation Facilities (CARF) Tucson, AZ CARF Surveyor
Expected in 09/2018
Master of Science: Human Resources Management Walden University - Minneapolis, MN GPA:
Master Class Management
[Number] GPA
Expected in
Bachelor of Arts: Psychology Carson Newman College - Jefferson City, TN, GPA:
Activities and Honors
Member, North Carolina Association of Rehabilitation Facilities (2008 - present)
Member, Haywood County Human Resources Association (2019- present)
Member, Western North Carolina Human Resource Association (2019 - present)
Member, Society for Human Resource Management (2019 - present)
Member, Marketing Association of Rehabilitation Centers (2008 - present)
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
