Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Human Service executive offering human service and human resource management expertise gained through 20 years of successful contributions. Motivating leader with history of building and managing teams. Proficient at identifying program issues and solutions to achieve a successful end result.

  • Knowledge of social services
  • Excellent customer service proficiency
  • Experience with Developmental Disabilities, Mental Health, and Substance Abuse
  • Instituted intensive training programs to improve employee retention
  • Employment oversight
  • Strategic planning advice
  • Knowledge of legal standards
  • Client service-driven
  • Profit assessment
  • Intake services
  • Government regulations
  • Crisis services coordination
  • Professional relationships
  • Competent in Microsoft word and Outlook
  • Individual service plans
12/1997 to Current
Vice President of Employment Res-Care, Inc. New Orleans, LA,
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Collaborated with others to discuss new grant and project opportunities.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Performed site evaluations, customer surveys and team audits.
  • Performed psychosocial assessments to identify barriers in consumer ability to obtain employment.
  • Developed internal candidates for general management promotion opportunities.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established departmental performance goals, set timeline targets for program team and trained new employees.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Devised and updates policies based on changing industry and social trends.
  • Oversaw job fairs to bring in local talent for long-term and seasonal positions.
  • Maintained compliance with all local, state and federal laws, as well as established organizational standards.
  • Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
  • Established clear and effective policies for standardization across different areas of operations.
  • Kept close eye on key performance indicators and reported on metrics to identify concerns.
  • Fostered mutually beneficial working relationships with other social service organizations in community with emphasis on sharing best practices.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Established and deepened partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams.
01/1995 to 06/1997
Director of Programs County Of Contra Costa, California Martinez, CA,
  • Managed program operations and provided strategic leadership for all workers.
  • Oversaw daily operations of residential and day support program functions.
  • Managed programs from initial concept to completion.
  • Increased program effectiveness by implementing strategic operational improvements.
  • Organized and administered yearly budgets covering multiple programs.
  • Developed robust marketing plans to increase awareness of programs.
  • Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
06/1994 to 12/1995
  • Interviewed clients individually and in family groups to determine services to best address specific needs.
  • Developed discharge plans for patients with severe mental health and substance abuse problems.
  • Oversaw social work cases, including assessments and determinations.
  • Collaborated with multidisciplinary team of mental health case managers and disability workers.
  • Produced referrals for various community resources, housing and transportation services.
  • Coordinated and facilitated support groups, life skills education and supportive counseling for survivors in coordination with appropriate trained and license service providers.
  • Coordinated care for medically-complex patients experiencing barriers to obtaining social services.
  • Advised patients about community resources, made referrals and devised realistic treatment plans.
Education and Training
Expected in 05/2020
Master of Business Administration: Business Administration
Capella University - Minneapolis, MN,

Commission on Accreditation for Rehabilitation Facilities (CARF) Tucson, AZ CARF Surveyor

Expected in 09/2018
Master of Science: Human Resources Management
Walden University - Minneapolis, MN

Master Class Management

  • [Number] GPA
Expected in
Bachelor of Arts: Psychology
Carson Newman College - Jefferson City, TN,
Activities and Honors
  • Member, North Carolina Association of Rehabilitation Facilities (2008 - present)
  • Member, Haywood County Human Resources Association (2019- present)
  • Member, Western North Carolina Human Resource Association (2019 - present)
  • Member, Society for Human Resource Management (2019 - present)
  • Member, Marketing Association of Rehabilitation Centers (2008 - present)

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School Attended

  • Capella University
  • Walden University
  • Carson Newman College

Job Titles Held:

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  • Social Worker II


  • Master of Business Administration
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