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Vice President of Director of Quality Assurance Resume Example

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VICE PRESIDENT OF DIRECTOR OF QUALITY ASSURANCE
Executive Profile

Accomplished Non-Profit Executive with demonstrated ability to deliver mission-critical results.

Skill Highlights
  • Public Relations
  • Non-Profit Development
  • Fundraising
  • Strategic Planning
  • Quality Assurance
  • Leadership/communication skills

    Core Accomplishments

    Increased holiday donations by 44% in the first year of position, which was the most successful Christmas appeal in Michael Dunn Center history.

    Increased revenue generated at the 17th annual Golf Classic by 56%, more than doubling the totals from any prior years event.

    Professional Experience
    Vice President of Director of Quality AssuranceApr 2008 to Mar 2014
    THE MICHAEL DUNN CENTER - Kingston, TN
    • Oversee the Quality Assurance department for a non-profit agency serving 300 individuals with disabilities.
    • Supervise 6 staff members who are responsible for ensuring the implementation of all supports as well as supporting documentation.
    • Implement and maintain the Quality Improvement Plan and conduct internal audits of the agency.
    • Audit host for all annual audits including: QA, FAR, Agency Teams and Licensure.
    • Oversight of Human Rights committee, Protection From Harm activities, Incident Management, and completion of Medicaid applications.
    • Excellent rapport and communication with employees at the state level.
    Vice President of Public Relations and DevelopmentMar 2014 to Current
    The Michael Dunn Center - Kingston, TN
    • Responsible for branding, marketing, donor solicitation, donor relationship management, donor database management, special events management, grant research and application activities.
    • Coordinate all website functions including online solicitation, all promotions, and cultivation of Board of Director relationships. Responsible for all public relations and external communications including communications and relationship development with local, state and federal elected officials and their staff.
    • Public profile has increased significantly leading to increased community participation
    • Updated and developed new sales tools for agency and cultivated relationships with new and existing donors

    Health Services Coordinator/Fundraising SpecialistAug 2007 to Apr 2008
    THE MUSCULAR DYSTROPHY ASSOCIATION - Richmond, VA
    • Responsible for the coordination of services for 1200 plus families in the Richmond/Charlottesville area.
    • Secure rehabilitative services, adaptive equipment, and additional community resources for all families such as diagnostic testing, transportation, and financial assistance with purchase of needed equipment.
    • Facilitate monthly support groups (discussions and speakers).
    • Conduct home visits as needed/requested.
    • Attend weekly clinics at the Medical College of Virginia, Children's, Kluge and UVA hospitals to support families and increase MDA presence in the community.
    • Responsible for aspects of fundraising including: securing locations, securing sponsorships, underwriting, and assisting families with fundraising in the community and online.
    • Experience coordinating large events with attendance over 500.
    • Experience planning a week of camp activities, meals, healthcare and emergency care for children served by MDA.
    Director of Human ResourcesApr 2006 to Jul 2007
    THE MICHAEL DUNN CENTER - Kingston, TN
    • Responsible for all HR department functions for a non-profit agency serving 300 individuals with disabilities.
    • Responsibilities include direct supervision of Human Resources staff, Workers Compensation claims and filing, United Way campaign leadership, unemployment rebuttal/hearing attendance, wage and separation statements and interviewing experience.
    • Responsible for insurance/benefit coordination for 300 employees.
    • Training responsibilities included conducting orientation for all new hires, as well teaching all DIDD mandatory classes on an annual basis for all staff.
    Support CoordinatorJul 2005 to Apr 2006
    THE ADVOCACY GROUP, LLC - Knoxville, TN
    • Responsible for the coordination of support services for clients diagnosed with Mental Retardation.
    • Managed a hands on caseload of 30 individuals.
    • Implemented a person-centered planning approach as well as supervised overall care ensuring all physical, mental and financial needs were being met.
    • Initiated the request process for rehabilitative services such as Physical, Occupational, Speech, and Nutrition, as well as requested funding for residential care, living expenses and dental care.
    • Completed Individual Support Plans, facilitated ISP meetings and attended IEP meetings within the DIDD required timeframe.
    • Maintained a visit schedule and completed all documentation in a timely manner.
    • Aided clients and their families in making informed decisions, as well as addressed any concerns or issues, with the end goal of enabling the client to further his/her independence.
    Director of Waiver ServicesMar 2001 to Jul 2005
    PRIORITY HEALTHCARE SERVICES - Knoxville, TN
    • Managed the coordination of the Medicaid Waiver program at Priority Healthcare.
    • This program secures rehabilitative services for clients diagnosed with Mental Retardation.
    • Responsible for requesting funding for services (Physical, Occupational and Speech therapies) and ensuring services have been initiated.
    • Log and track all communication regarding the acquisition of funding.
    • Review all DIDD cost plans for each service recipient and ensure units are being utilized and billed correctly.
    • Individually accountable for a base of 300 clients.
    Education
    Bachelor of Science degree, Criminal Justice and PsychologyMay 2000EAST TENNESSEE STATE UNIVERSITY - Johnson City, TNCriminal Justice and Psychology
    Publications
    Investigator on birth order and criminality. Francis, M.D. & Marx, D.J. (2000, March). Birth Order and Deviant Behavior. Presented at the National Social Science Association Annual Conference., Las Vegas, NV.
    Skills

    Management and leadership

    Engages with industry influencers

    Enhances brand image through social presence

    Forecasts/predicts

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    Resume Overview

    Companies Worked For:

    • THE MICHAEL DUNN CENTER
    • The Michael Dunn Center
    • THE MUSCULAR DYSTROPHY ASSOCIATION
    • THE ADVOCACY GROUP, LLC
    • PRIORITY HEALTHCARE SERVICES

    School Attended

    • EAST TENNESSEE STATE UNIVERSITY

    Job Titles Held:

    • Vice President of Director of Quality Assurance
    • Vice President of Public Relations and Development
    • Health Services Coordinator/Fundraising Specialist
    • Director of Human Resources
    • Support Coordinator
    • Director of Waiver Services

    Degrees

    • Bachelor of Science degree , Criminal Justice and Psychology May 2000

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