vice president of clinical services resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Highly skilled and enthusiastic professional with more than 9 years of experience managing operations in client-centric environment. Successfully oversee human resources, recruiting, scheduling, billing, insurance authorizations, and clinical client services. Develop and lead productive and efficient office and clinical staff. Contribute to high-volume medically necessary behavioral practices by providing exceptional internal and client support.

  • Operations Management
  • Conflict Resolution
  • Process Implementation
  • Policy and Program Development
  • Interdepartmental Functions Coordination
  • Verbal and Written Communication
  • Critical Thinking
  • Service Utilization Improvements
  • Project Management
  • Operational Records Maintenance
  • Employee Recruitment and Hiring
  • Performance Monitoring
  • Organizational Goal Development
  • Problem Resolution
Work History
Vice President of Clinical Services, 08/2012 to Current
American Addiction CentersArlington, TX,
  • Provide direction and oversight for operational processes and projects within clinical and administrative practices, with a focus on maximizing client access to services and increasing revenue streams, establishment and development of new clinical areas, staff and management development and mentoring
  • Responsible for collaboration on and implementation of business plans, staff development, programmatic expansion and accountable for quality of service, expense control, and effective management of capital and human resources
  • Direct the overall operations of client services and ensure effective communication and coordination of services
  • Implement standardized policies, procedures and processes across clinical and administrative divisions
  • Initiate and implement workflow modifications and process improvements across departments (e.g. HR, Recruiting, Scheduling, etc.)
  • Lead efforts in promoting and improving workforce excellence and talent management across the organization
  • Oversee recruiting, orientation, training, coaching, and mentoring processes in clinical and administrative divisions
  • Implement and lead continuous quality improvement processes throughout clinical and administrative divisions
  • Develop reviews and revise standard operating policies and procedures and related operation workflows, in collaboration with senior management
  • Serve as a resource to clinical and administrative management team for day-to-day personnel issues and administrative problems requiring senior management review, input, and advice
Shift Lead, 06/2008 to 07/2012
Fat CatsSaratoga Springs, UT,
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
MFT Trainee, 06/2011 to 06/2012
Partnerships To Uplift CommunitiesCity, STATE,
  • Maintained accurate and thoroughly documented notes and client records in accordance with MFT legal and ethical standards.
  • Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
  • Delivered counseling services to teens and their families dealing with familial issues, drug addiction, and phase of life issues.
  • Collaborated with other mental health professionals to create comprehensive treatment plans.
  • Performed group psychotherapy to help clients pinpoint emotions underlying personal and relational conflicts.
  • Assisted clients in identifying and implementing adaptive coping skills in lieu of maladaptive behavior
Behavioral Tutor, 08/2008 to 08/2010
Autism Interventions And ResourcesCity, STATE,
  • Worked under the supervision of the Lead Behavioral Tutor, Supervisor, Scheduler, and Executive Director
  • Implemented behavior services at clients' home and within the community
  • Implement behavior intervention as taught, advised, and guided by case supervisors
  • Collected, recorded, and summarized data on target behaviors
  • Maintained updated notebook and record of clients' programs
  • Monitored clients' program and progress
  • Attended and participated in team and clinic meetings
  • Collaborated with parents and other personnel working with clients
  • Provided parent education under the supervision of the Supervisor
  • Helped to create stimuli for client programs
Master of Arts: Marriage And Family Therapy, Expected in 05/2012 to Alliant International University - Irvine, CA,
Bachelor of Arts: Sociology, Expected in 12/2007 to Vanguard University - Costa Mesa, CA,

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Resume Overview

School Attended

  • Alliant International University
  • Vanguard University

Job Titles Held:

  • Vice President of Clinical Services
  • Shift Lead
  • MFT Trainee
  • Behavioral Tutor


  • Master of Arts
  • Bachelor of Arts

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