vice president of branch administration resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
  • Dynamic and performance-driven business professional with high integrity, strong work ethic, and exceptional servant leadership skills.
  • Meticulous and resourceful Business Manager with proven success leading productive branch teams throughout the Alaska region.
  • Strategic planning to identify branches suggested for closure, relocation, or new-build as part of the Alaska strategy.
  • Effective communication through networking with other business lines and collaborating with colleagues throughout retail financial services.
  • Successfully resolve conflicts from member complaints and concerns and member grievances through NCUA.
  • Market trends and analysis
  • Business growth and marketing strategies
  • Strong verbal and written communication skills
  • Strategic planning
  • Critical thinking
  • Conflict resolution
  • Team building
  • Training and development
Vice President of Branch Administration , 08/2018 to Current
Db SchenkerColumbus, MT,
  • Oversaw new market exploration, product development, and production possibilities for business expansion objectives.
  • Researched underlying issues, regulatory compliance status, and processes to resolve complex business issues and recommend strategic corrective actions.
  • Assisted sales team with the development of sales strategies to achieve and sustained market growth.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocol.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks throughout Retail Financial Services (RFS).
  • Created te Member Vision Plan to enhance member engagement and increase services per member.
Area Vice President III, 07/2002 to 08/2018
Alaska USA FCUCity, STATE,
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Coordinated work across departments to keep teams on track with company goals.
  • Created business process flows to identify opportunities for improvement.
  • Educated members on a variety of loan products and available credit options to promote valuable decision-making.
  • Boosted member base, acquiring new members and identifying needs to deliver relevant products.
Branch Manager II, 04/1999 to 07/2002
Alaska USA FCUCity, STATE,
  • Designed sales and service strategies to improve revenue and retention.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Planned and coordinated risk mitigation strategies to protect company assets.
  • Led banking tasks, business administration, and financial decision-making to ensure first-class member services.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Education and Training
High School Diploma: , Expected in 05/1990 to Bartlett High School - Anchorage, AK
Western CUNA Management School: Financial Planning, Expected in 07/2021 to Pomona College - Claremont, CA

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Resume Overview

School Attended

  • Bartlett High School
  • Pomona College

Job Titles Held:

  • Vice President of Branch Administration
  • Area Vice President III
  • Branch Manager II


  • High School Diploma
  • Western CUNA Management School

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