Dynamic and performance-driven business professional with high integrity, strong work ethic, and exceptional servant leadership skills.
Meticulous and resourceful Business Manager with proven success leading productive branch teams throughout the Alaska region.
Strategic planning to identify branches suggested for closure, relocation, or new-build as part of the Alaska strategy.
Effective communication through networking with other business lines and collaborating with colleagues throughout retail financial services.
Successfully resolve conflicts from member complaints and concerns and member grievances through NCUA.
Skills
Market trends and analysis
Business growth and marketing strategies
Strong verbal and written communication skills
Strategic planning
Critical thinking
Conflict resolution
Team building
Training and development
Experience
Vice President of Branch Administration , 08/2018 to Current Db Schenker – Columbus, MT,
Oversaw new market exploration, product development, and production possibilities for business expansion objectives.
Researched underlying issues, regulatory compliance status, and processes to resolve complex business issues and recommend strategic corrective actions.
Assisted sales team with the development of sales strategies to achieve and sustained market growth.
Hired and managed employees to maximize productivity while training staff on best practices and protocol.
Improved training to reduce knowledge gaps and eliminate performance roadblocks throughout Retail Financial Services (RFS).
Created te Member Vision Plan to enhance member engagement and increase services per member.
Area Vice President III, 07/2002 to 08/2018 Alaska USA FCU – City, STATE,
Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
Coordinated work across departments to keep teams on track with company goals.
Created business process flows to identify opportunities for improvement.
Educated members on a variety of loan products and available credit options to promote valuable decision-making.
Boosted member base, acquiring new members and identifying needs to deliver relevant products.
Branch Manager II, 04/1999 to 07/2002 Alaska USA FCU – City, STATE,
Designed sales and service strategies to improve revenue and retention.
Worked with regulatory representatives to complete accurate filings and maintain compliance.
Planned and coordinated risk mitigation strategies to protect company assets.
Led banking tasks, business administration, and financial decision-making to ensure first-class member services.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Education and Training
High School Diploma: , Expected in 05/1990 Bartlett High School - Anchorage, AK GPA:
Western CUNA Management School: Financial Planning, Expected in 07/2021 Pomona College - Claremont, CA GPA:
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