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vice president of alumni and constituent relations resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Goal-oriented Vice President of Alumni Relations dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with constituents to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.

Skills
  • Planning and Coordination
  • Training & Development
  • Good listening skills
  • Leadership
  • Interpersonal Communication
  • Cultural awareness
  • CVENT, ZOHO software proficiency
  • Organization and Time management
  • Team building
  • Adaptability
  • Multitasking abilities
  • Supervision
  • Compassion
Work History
Vice President of Alumni and Constituent Relations, 01/2019 - Current
Hyatt Green Bay, WI,
  • Strengthened virtual operations by aligning processes to capitalize on new educational trends.
  • Kept institution financially sound by tracking expenses and maintaining detailed records.
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
  • Worked with constituents from parents to graduates to understand needs and provide excellent service.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used coordination and planning skills to achieve results according to schedule.
  • Developed team communications and information for meetings.
  • Managed team of ten employees, overseeing hiring, training, and professional growth of employees.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Increased engagement of events by 10% by adding virtual components.
Managing Director of Alumni Relations, 12/2016 - 01/2019
United States Air Force Academy Association Of Gra City, STATE,
  • Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
  • Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
  • Provided documentation of all processes to comply with regulations and company policies.
  • Managed team of 6 employees, overseeing hiring, training, and professional growth of employees.
  • Increased customer satisfaction by resolving registration issues.
Director of Event Planning, 05/2015 - 12/2016
United States Air Force Academy Association Of Gra City, STATE,
  • Established working relationships with clients by organizing various events.
  • Coordinated with participating vendors during event planning.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Corresponded with clients to answer questions and resolve issues.
  • Performed event coordination for larger parties and gatherings.
  • Performed face-to-face meetings to finalize contract for services and event details.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Executed on-time and under-budget project management on complex issues for senior leadership.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
  • Organized, coordinated and deployed multiple concurrent events while focusing on delivering superior customer service.
  • Planned large-scale events such as tailgates, conferences, and meetings.
  • Managed event logistics and operations, including support staff, vendor services and volunteers.
  • Saved $10,000 by implementing cost-saving initiatives that addressed long-standing problems
Alumni Affairs Event Coordinator, 08/2013 - 05/2015
United States Air Force Academy Association Of Gra City, STATE,
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Planned large-scale events such as class reunions and meetings.
  • Performed event coordination for larger parties and gatherings.
  • Coordinated schedules and timelines for all events.
  • Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
  • Managed event logistics and operations, including support staff, vendor services and volunteers.
  • Handled 20 calls per day to address customer inquiries and concerns.
  • Identified issues, analyzed information and provided solutions to problems.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
Master of Arts: Diplomacy And Military Studies, Expected in 05/2008
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Hawaii Pacific University - Honolulu, HI
GPA:
Status -
Bachelor of Science: History, Expected in 12/2005
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University of Wisconsin - La Crosse - La Crosse, WI
GPA:
Status -
Accomplishments
  • Collaborated with team of four in the development of the virtual Zoomie Branded programs.
  • Achieved virtual engagement through effectively developing programming.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of ten staff members.
  • Achieved data gathering by introducing Zoho Forms for survey tasks.
Additional Information

When the uncertainty of 2020 and COVID-19 hit, time was of the essence to remain relevant to our constituents. Leading a small team from my department we were able to develop a virtual component to our events and programs to keep our community engaged with each other and the larger Air Force Family through 2020 and beyond.

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Resume Overview

School Attended

  • Hawaii Pacific University
  • University of Wisconsin - La Crosse

Job Titles Held:

  • Vice President of Alumni and Constituent Relations
  • Managing Director of Alumni Relations
  • Director of Event Planning
  • Alumni Affairs Event Coordinator

Degrees

  • Master of Arts
  • Bachelor of Science

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