Vice President, Northeast Corridor Resume Example Amtrak

VICE PRESIDENT, NORTHEAST CORRIDOR

Professional Summary

Results-oriented [Industry] executive with demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Decisive leader promoting operational improvements, market expansion and positive corporate culture as keys to success. Forward-thinking Senior Executive with proven record of accomplishment in [Industry] during [Number]-year career. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches. Organized and detail-oriented Vice President with [Number] years of experience in [Area of expertise] and [Industry]. Skilled defining financial capabilities through effective forecasting, projections, volume, operational functions and RFP processes. Proven ability to design and implement optimized practices for increasing productivity and profitability. Distinguished leadership skills with commitment to increasing customer satisfaction. Driven Transportation Manager boasting [Number]-year history managing timely transit of commercial and industrial goods. Well-versed in scheduling, dispatching and routing to mitigate delays and protect drivers and clients. In-depth knowledge of transport rules and regulations.

Skills

Mechanical

Budget management
Budgets
Policies
Customer satisfaction
Customer Services
Safety
Strategic Planning
Management Development
Mechanical
Negotiating
Organizational Management
OTP Performance Management
Proposals

Quality assurance
Engineer
Training Initiatives
Performance metrics analysis
Relationship building and retention
Company guidelines
Business Development
Program oversight
Business planning
Financial Management
Operational improvement
Process improvement
Communications
Negotiation

Work History

Vice President, Northeast Corridor, 01/2017 to 02/2018
Amtrak – New York, NY

Responsible for the achievement of financial, operational, service-oriented, safety, and business goals for the entire Northeast Corridor business line which includes expanded territory from North Carolina to Florida.
Executive Sponsor for the “Safety Starts with Me” training program as part of the organization's safety initiatives.
Manage and oversee NYP Renewal Project preparation and work in conjunction with Engineering, Emergency Management and Corporate Security.
Point of contact with outside agencies such as the MTA, LIRR and Metro North to coordinate efforts for the NYP Renewal Project.
Provide guidance as needed to ensure progress toward project goals within budgetary constraints.
Provide direction in a leadership capacity to achieve strategic objectives and foster a desirable organizational culture.
Effectively communicate desired outcomes, organizational changes and manage expectations that are in line with strategic plans set forth by the organization.
Accountable for the development, approval and review of operating procedures.
Oversee budget management via direct reports and monitor reports and explanations for variances and provide assistance as necessary to adherence to budgets.
Review proposals and or contracts to provide guidance as needed and involvement in negotiating of contracts.
Continuous review and implementation of cost saving initiatives for the NEC.
Ongoing review of suggestions, ideas and offerings for additional avenues of revenue and potential offerings to customers on the NEC.
Develop direct reports by working with them to set personal goals, monitor performance and provide performance feedback in relation to individual and organizational goals.

General Manager, Senior Vice President, 10/2012 to 12/2016
Amtrak – New York, NY

Responsible for achievement of financial, operational, service-oriented, safety, and business goals for the entire Northeast Corridor business line
Ensure safety is a continuous goal by emphasizing policies and processes
Worked closely with Human Capital, Safety, Compliance andTraining on safety initiatives
Utilized various reporting tools to provide clear expectations for on-time performance, safety, eCSI and CSPMI scores and various ongoing projects
Continuous support and push for front line manager training through various avenues such as ACE and ALDE training programs
Managed train and on-board services and safety practices resulting in sustained safety excellence and high levels of customer satisfaction
Accountable for the development, approval and review of operating procedures
Management of asset utilization which entailed evaluation requirements and capital improvement project to maximize efficiency
Administered cost savings initiatives for the Northeast Corridor (NEC)
Responsible for on-time performance for trains for the Northeast Corridor (NEC)
Participated in various pilot programs to promote additional revenue resources and potential offerings to customers for the Northeast Corridor (NEC)
Assist ed Deputy General Manager's by providing guidance, and direction interpreting Company policies and ensuring that each manager is meeting their specific job requirements

General Superintendent, 10/2006 to 09/2012
Amtrak – New York, NY

Responsible for achievement of financial, operational, service-oriented, safety, and business goals for New York and Boston Divisions
Management of regional, state supported, commuter and long distance train operations, which included terminal operations, commuter operations, station services and operations
Provided strategic oversight, developed and managed divisional budget, appropriations and expenditures and established divisional operating standards; worked closely with Mechanical department to ensure compliance with internal standards and external regulatory requirements
Created and established various processes to support ticket offices, baggage and general station support and maintenance
Developed and implemented quality assurance control procedures and metrics
Provided counsel relative to development of contracts and proposals

General Superintendent, Transportation, 04/2002 to 10/2006
Amtrak – New York, NY

Responsible for leadership, management, guidance and direction of the New England Division for Transportation, Mechanical, Customer Services, Terminal Services, facilities, and annual operating budget in excess of $68 million.
Responsible for oversight of all departments within the Division to provide reliable, safe and comfortable serve to customers in a cost effective and efficient manner.
Ensured Amtrak's compliance with all safety, operating and environmental issues through continuous observation, correction and training throughout the Division
Represented Corporation with external customers such as federal, state and local agencies, union representation and commuter services
Main point of contact of decisions in emergency situations or service disruptions
Coordinated necessary field response and service recovery

Education

Management Development – High Performance Leadership CourseUniversity of Virginia, Darden School of Business - Charlottesville, VA

National Urban Mass Transportation Management CourseNortheastern University - Boston, MA

Locomotive Engineer Training Program Wilmington, DEStaten Island Community College - Staten Island, NY

Saint Peter's High School - Staten Island, NY

Resume Overview

Companies Worked For:

Amtrak

School Attended

University of Virginia, Darden School of Business
Northeastern University
Staten Island Community College
Saint Peter's High School

Job Titles Held:

Vice President, Northeast Corridor
General Manager, Senior Vice President
General Superintendent
General Superintendent, Transportation

Degrees

Management Development – High Performance Leadership Course
National Urban Mass Transportation Management Course
Locomotive Engineer Training Program Wilmington, DE

Vice President, Northeast Corridor Resume Example

Resume Score: 80%

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