Jessica Claire
Montgomery Street, San Francisco, CA XXX05 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Detail-oriented Research and Development with 5 years of experience in the Baking Industry. Proven ability to build relationships and maintain partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.

  • Performance metrics analysis
  • Policy and procedure development
  • Relationship building
  • Relationship building and retention
  • Targeted marketing
  • Company guidelines
  • Presentations
  • Consulting
  • Business Administration
  • Raw materials, packaging and production
  • Investor relations
  • Lean manufacturing and quality systems
  • Briefings
  • Savvy relationship-builder
  • Strong interpersonal skills
  • Positive
  • Goal-oriented
  • Forward-thinking
  • Customer-oriented
  • Detail-oriented
  • Self-sufficient
  • Cheerful
  • Strong customer relations
  • Interpersonal skills
  • Employee relations and conflict resolution
  • International and emerging market research
  • People-oriented
Work History
10/2014 to Current
Vice President/Manager Staples Stafford, VA,
  • Served thousands of bakery customers daily with professional and effective customer service.
  • Cleaned and maintained kitchen equipment and oven.
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Recruited, hired and trained staff of efficient, hardworking associates.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Established and maintained positive vendor relationships.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Managed inventory, labor, expenses and other operational processes.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Complied with all health and safety codes.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Established new menu of vegan-friendly, whole grain pastry items.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Maintained and controlled inventory of baked goods.
  • Maintained cleanliness and hygiene in bakery premises.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Ensured proper handling and preservation methods while packaging and storing food products.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained composure and work quality while under stress.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Provided superior service to customers by quickly responding to requests, suggestions and concerns.
  • Created marketing materials such as flyers and business cards to uncover new customer leads.
  • Contacted regular and prospective customers to demonstrate products, explain product features and solicit orders.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Networked at events and by phone to expand business profits and revenues.
  • Set up appointments with potential and current customers to discuss new products and services.
08/2013 to 09/2014
Sales Associate Lane Bryant Inc. City, STATE,
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Educated customers on promotions to enhance sales.
  • Processed product returns and assisted customers with other selections.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Engaged with customers to effectively build rapport and lasting relationships.
04/2011 to 07/2013
Preschool Teacher/ Staff Aide/Office Assistant Primrose Schools Of Bloomingdale City, STATE,
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Allowed for ample outdoor discovery time each day.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Promoted sensory development by providing access to different textures.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Organized and facilitated monthly parent support group meetings.
  • Coordinated parent-teacher conferences 2 times during school year.
  • Nurtured supportive learning environment, often used as model for other classrooms.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Used classroom observations to create written assessments of student performance.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Expected in 05/2006
High School Diploma:
Venice Senior High School - Venice, FL
  • Earned "Top Chef" Award in 2016.
  • Resolved product issue through consumer testing.
  • Collaborated with team in the development of new cheesecake flavors.
  • Customer Service - Investigated customer or public complaints to ensure problem resolution and customer satisfaction.

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School Attended

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