Vice President Implementation Operations Resume Example Cvs Health

VICE PRESIDENT IMPLEMENTATION OPERATIONS

Executive Profile

Area Vice President Experienced Operational Executive with 10 years of proven background heading up projects to automate complex processes resulting in optimized operations and increased revenues, and 15 years of total experience in the healthcare sector.

Skill Highlights

Project management
Leadership/communication skills
Product development
Product line expansion

Client account management
Negotiations expert
Product line expansion
Business operations organization

Core Accomplishments

High-performing operations-management executive with expertise in building/optimizing organizational processes, measurement systems, and infrastructure to maximize business results in Healthcare.

Six Sigma Black Belt with extensive scope of responsibility, proven success, and track record of delivering optimal results in high-growth environments through initiatives that exceed operational performance targets and yield measurable outcomes:

operational improvements
reduced tactical-planning cycle time
reduced product-development time
cost reductions through improved process performance
productivity gains−revenue growth

Professional Experience

Vice President Implementation OperationsFeb 2011 to Feb 2016
Cvs Health － Columbia , SC

Directed full lifecycle of technical projects achieving revenue improvements.
Project Management: Led teams of up to 15 multidisciplinary personnel including analysts, clinicians, trainers, and contractors through all phases of technical projects focused on automating complex processes.
Budget Management: Managed an internal budget of $500K with client project budgets up to $900K.
Leadership: Led Implementation Team of thee clinical analyst, technical managers, with seven onsite engineers.
Revenue Improvements: Reduced revenue lost through successful process improvements.
Key Project: Proprietary BedWatch Bed Management, Transport, and Admit Control Installations: Coordinated workflow, monitored milestones, and staged implementation of a new bed turnover product preventing lost revenue through real-time bed ready notification display.
Product shows all available beds, monitors and evaluates the speed of bed turnover time, and delivers automatic notification to Admissions personnel when beds become available.

Senior ConsultantFeb 2010 to Jan 2011
Cvs Health － Lenexa , KS

Provided consultative services and project management to achieve optimized operations and revenue improvements for clients in the healthcare industry.
Project Management: Directed a team of up to 5 contractors, 30 clinicians, and members of the client's Executive Management Team across the full lifecycle of technical projects.
Coordinate workflow, source hardware, and ensure timely, on-budget completion.
Budget Management: Managed budgets up to $800K.
Key Project: Installation of Tele-tracking Bed Management: Develop and implement real-time bed ready notification display showing all available beds, automatic notification to Admissions department when beds become available, and monitoring and evaluation of bed speed turnover.
Results: Reduced patient Left Without Being Seen (LWBS) rate by 3%, or 5,000 patients per month, while increasing communication across Nursing floors.

Senior ConsultantFeb 2009 to Jan 2010
Vocera － Amsterdam , NY

Delivered insightful consultative services and led projects to automate and improve processes.
Project Management: Managed multidisciplinary project teams in the planning, implementation, and testing of technical projects optimizing efficiency in health care facilities.
Budget Management: Managed budgets up to $200K.
Key Project: Premise Bed Management, Admit, and Transport Solution: Enhanced communication between Bed Control and Unit Charge Nurse by upgrading software and hardware involved in the Bed Management system.
Gather requirements, conduct gap analysis, define KPIs, scope, milestones, timeline, and expenses.
Results: Improved bed turnover rate by 20%.

Implementation EngineerJul 2007 to Feb 2009
Conduent Incorporated － Raleigh , NC

Supported Tele-Tracking products Pre-Admit Tracking, Bed Tracking, and Transport Project Management: Managed onsite Implementation teams in the planning, implementation, and testing of technical projects optimizing efficiency in health care facilities.
Client Facing: Worked with key stakeholders and nursing leadership to provide application support, process and workflow improvements utilizing Tele-Tracking's suite of products.
Process Improvement: Developed Key process and workflow enhancements to reduce LOS, LWBS, and siloed communication amongst nursing units.
Leadership: Led onsite engagement and coordination of resources including a command center for Go-Live activities.

Systems ManagerFeb 2000 to Jul 2007
RS MEDICAL － City , STATE

Led a team of five technicians in day to day operations in the support of 150 users and 300 remote staff.
Coordinated upgrades, ordering, and scheduling.

Education

B.S, Information Technology2005ITT Technical Institute － City, StateInformation Technology

A.S, Computer Science2003Heald College － City, StateComputer Science Lean Six Sigma Green Belt: 2007 Resume

Skills

Go-Live, analyst, automate, Budget Management, budgets, budget, hardware, Client, clients, Executive Management, Leadership, monitors, Nursing, personnel, processes, improve processes, Process Improvement, Project Management, real-time, scheduling, upgrades, upgrading, workflow

Resume Overview

School Attended

ITT Technical Institute
Heald College

Job Titles Held:

Vice President Implementation Operations
Senior Consultant
Implementation Engineer
Systems Manager

Degrees

B.S , Information Technology 2005
A.S , Computer Science 2003

Vice President Implementation Operations Resume Example

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