Critical member of the pre-opening hotel team. Created procedures and protocols for hotel division departments, set up room types and configurations, and hired/trained new employees.
Direct operational oversight for front of house hotel; Front Desk, VIP, Bell Desk, Valet, and Business Center. Job responsibilities included hiring, developing, and training employees, implementing and monitoring programs to maximize revenue, customer satisfaction, and employee retention, and resolving customer concerns. Effectively managed departmental expenses to stay within allocated budget.
