vice president hotel operations resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
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Executive Profile
A results-oriented leader with over 20 years in the hospitality industry. Proven ability to build strong teams, create exceptional guest experience, build loyalty, and grow revenue through innovative strategies. 
Skill Highlights
  • Hospitality expertise
  • Operations management
  • Revenue generation/margin growth 
  • Forecasting
  • Budgeting
  • P&L management
  • Strategic Planning 
  • Pre-opening/transitional operations 
  • Leadership/Communication  
  • Self-directed 
  • Staff development
  • Organizational structure
  • AAA Four Diamond resort and spa background
  • Customer Relations/Retention
  • Team building 
Core Accomplishments
Professional Experience
Vice President, Hotel Operations, 11/2012 to Current
The Kessler CollectionCharlotte, NC,
Developed and directed multi-departmental hotel division. Designed and developed all aspects of new full service spa. Created hotel revenue and occupancy strategies. Implemented guest service strategies and culture within the hotel division. Achieved and maintained AAA four-diamond designation and #1 ranking on TripAdvisor. Directly responsible for setting rate and occupancy benchmarks leading our market. 

Director, Hotel Operations, 2000 to 05/2012
Station Casinos (multi-properties)City, STATE,
Direct operational oversight for multi-departmental hotel division. Responsible for budgeting, forecasting, P&L management. Directly responsible for financial results, rate and occupancy statistics, and overall guest experience. Managed diverse demographic properties at several different locations. (Palace Station Hotel & Casino 2000-2003, Texas Station Hotel & Casino 2003-2005, Sunset Station Hotel & Casino 2005-2009, Green Valley Ranch Resort 2009-2012)
Hotel Manager, 11/1996 to 2000
New York, New York Hotel & CasinoCity, STATE,
Critical member of the pre-opening hotel team. Created procedures and protocols for hotel division departments, set up room types and configurations, and hired/trained new employees. 
Direct operational oversight for front of house hotel; Front Desk, VIP, Bell Desk, Valet, and Business Center. Job responsibilities included hiring, developing, and training employees, implementing and monitoring programs to maximize revenue, customer satisfaction, and employee retention, and resolving customer concerns. Effectively managed departmental expenses to stay within allocated budget.

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Resume Overview

School Attended

    Job Titles Held:

    • Vice President, Hotel Operations
    • Director, Hotel Operations
    • Hotel Manager


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