A results-oriented leader with over 20 years in the hospitality industry. Proven ability to build strong teams, create exceptional guest experience, build loyalty, and grow revenue through innovative strategies.
Revenue generation/margin growth
AAA Four Diamond resort and spa background
Aliante Gaming, LLCN. Las Vegas, NVVice President, Hotel Operations
Developed and directed multi-departmental hotel division. Designed and developed all aspects of new full service spa. Created hotel revenue and occupancy strategies. Implemented guest service strategies and culture within the hotel division. Achieved and maintained AAA four-diamond designation and #1 ranking on TripAdvisor. Directly responsible for setting rate and occupancy benchmarks leading our market.
Station Casinos (multi-properties)Las Vegas, NVDirector, Hotel Operations
Direct operational oversight for multi-departmental hotel division. Responsible for budgeting, forecasting, P&L management. Directly responsible for financial results, rate and occupancy statistics, and overall guest experience. Managed diverse demographic properties at several different locations. (Palace Station Hotel & Casino 2000-2003, Texas Station Hotel & Casino 2003-2005, Sunset Station Hotel & Casino 2005-2009, Green Valley Ranch Resort 2009-2012)
New York, New York Hotel & CasinoLas Vegas, NVHotel Manager
Critical member of the pre-opening hotel team. Created procedures and protocols for hotel division departments, set up room types and configurations, and hired/trained new employees.
Direct operational oversight for front of house hotel; Front Desk, VIP, Bell Desk, Valet, and Business Center. Job responsibilities included hiring, developing, and training employees, implementing and monitoring programs to maximize revenue, customer satisfaction, and employee retention, and resolving customer concerns. Effectively managed departmental expenses to stay within allocated budget.