Vice President, Group Manager Resume Example
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VICE PRESIDENT, GROUP MANAGER
Highlights
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Experience
06/2007 to Current
Vice President, Group ManagerExl － Great Falls , MT
- Developed Business Requirement Document (BRD) for a global trade system consisting of 3,400 requirements.
- Participated in new global back office planning which included the Six Sigma DMAIC methodology, 3 year project, creating global synergies and a follow the sun methodology.
- Planned and developed several new units within department, changing the workflow for entire department.
- Installed smooth day-to-day operations and developed methods and strategies to improve the performance, productivity, efficiency and profitability of departmental and organizational operations.
- Increased productivity by 30% Identified opportunities for straight through processing reducing risk.
- Manage multiple operation units across multiple sites 17x5 processing.
- Provide consulting on matters related to business strategy, organization structure and growth through capacity management, information reporting and organizational planning.
- Identifies, analyzes and resolves complex problems related to product lines or functions, using general practices and precedents to resolve.
- Manages multiple priorities in fast-paced, high volume environment.
- Leverages data and experience to make quality decisions.
- Excellent people manager, open to direction and collaborative management style.
- Demonstrates ability to communicate effectively with all levels of an organization including influencers and decision makers.
- Ability to challenge and debate issues of importance to the organization.
- Planned and executed processing off-shoring.
- Planned and executed several large migrations, domestically and internationally.
- Planned and executed various exercises in uniting global groups to act as one team.
02/2003 to 05/2007
Vice President, Site ManagerBank Of America － City , STATE
- Managed associates in the daily production of issuing, amending, paying and collection/ distributing of fees under standby letters of credits with a portfolio of $18.2 billion U.S.
- Dollars and fees of $200 million annually.
- Handled multiple projects at the same time.
- Ensured all processing standards are met within credit policy, quality control and timeliness standards Managed the Standby Letter of Credit integration of processing operations for several conversions including internationally Budgeting and Hiring staff for unit Acted as Product Champion for Bank of America regarding Standby Letters of Credit Assisted in many Six Sigma programs.
- Managed direct reports located in various locations throughout the country.
- Ensured smooth day-to-day operations and developed methods and strategies.
01/1999 to 01/2003
Assistant Vice PresidentFleet National Bank － City , STATE
- Managed associates in the daily production of issuing, amending, paying and collection/ distributing of fees under standby letters of credits with a portfolio of $12.2 billion U.S.
- Dollars.
- Active member in National IFSA (International Financial Services Association), Standby Letter of Credit Committee.
- Key member in developing several system enhancements that lead to productivity saves.
- Made several sales calls and face to face meetings with national customers, such as, Energy and Utility, Environmental and Insurance Corporations.
- Ensured all processing standards are met within credit policy, quality control and timeliness standards.
- Key member in several projects and training committees.
- Increased productivity and control by restructuring the unit into customer and bank focused teams.
- Trained 700 commercial lending employees in Letters of Credit Operations.
- Developed, revised operations procedures and control flow charts.
- Budgeting and Hiring staff for unit.
- Extensive knowledge of UCP 500, ISP98, reimbursement agreements, participations/syndications.
01/1997 to 12/1998
Operations Officer-SupervisorFleet National Bank － City , STATE
- Handled complex problems in letter of credit operations involving litigation, interest claims, foreign currency transactions, etc.
- Guide customers, relationship managers and staff on wording and structure of Standby Letters of Credits.
- Monitored the collection and distribution of commissions and fees.
- Manage the liability and fees processing, periodic remittance and reporting on syndicated and participated standby letter of credit facilities.
Senior Staff AssociateFleet National Bank － City , STATE
- Coordinated workflow activities within unit.
- Resolved conflicts between interoffice relationship managers and clients.
- Originated several internal reports, which were distributed to senior bank management.
- Maintained general ledger accounts.
Education
1995
B.S: Accounting ManagementWilkes University － City, StateAccounting Management
Interests
Bank of America Six Sigma Green Belt Certified Various Productivity Programs Community Involvement Past Board Member for Habitat for Humanity of Lackawanna County Various Volunteer board activities for Wilkes University
Skills
Budgeting, business strategy, charts, commercial lending, consulting, Credit, clients, direction, fast, Financial, general ledger accounts, Hiring, Insurance, ISP, Letters, litigation, meetings, office, 98, organizational, quality, quality control, reporting, Requirement, sales, Six Sigma, sun, workflow
Additional Information
- Bank of America Six Sigma Green Belt Certified Various Productivity Programs Community Involvement Past Board Member for Habitat for Humanity of Lackawanna County Various Volunteer board activities for Wilkes University
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Resume Overview
School Attended
- Wilkes University
Job Titles Held:
- Vice President, Group Manager
- Vice President, Site Manager
- Assistant Vice President
- Operations Officer-Supervisor
- Senior Staff Associate
Degrees
- B.S : Accounting Management
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