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vice president global learning executive resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Global Senior Human Resources Executive
  • An accomplished professional and strategic visionary with a strong track record of outstanding contributions to organizations in a wide cross-section of industries including, technology, media, financial services and retail. Expert in global human resources management, business consultation, learning strategy, leadership development and operations. Top performer at the executive level year over year with outstanding employee satisfaction results.
Skills
  • Strategic planning
  • Compensation/Benefits/Rewards
  • Business strategy
  • Executive Coaching
  • Financial P&L Responsibility
  • Organizational Design/Development
  • Mergers and Acquisitions
  • Change Management
  • Innovation and Technology
  • Process Optimization/Improvements
Experience
Vice President Global Learning Executive, 08/2010 - Current
Mfa Oil Mansfield, MO,
  • Own the strategy and overall analysis, design, development, implementation and evaluation of all learning programs for approximately 87,000 employees.
  • Execute plans to support business strategy, productivity and profitability. Built global service to sales strategy to increase transitional sales by 40%.
  • Identified organizational effectiveness issues for CX function and led the effort to transform the area to provide consistent responses to customers globally.
  • Created and launched an award-winning self-directed new hire program to support a learner centric environment with annual savings $5-6mm.
  • Created a strategic plan to achieve ambitious operational objectives to increase Net Promoter System (+4 pts) and impact First Call Resolution (95%).
  • Recognized by C-Suite executives for response to global pandemic and staging Comcast for success through accelerated and virtual learning programs.
Senior Vice President, Human Resources Executive, 12/1998 - 08/2010
Bank Of America City, STATE,
  • Simplified organization's policies and processes, to improve work productivity, team collaboration, job descriptions, grades, salaries, compensation programs, recruiting and hiring initiatives.
  • Organized company-wide diversity events and resource groups to increase personnel participation by 80%. Received award for Diversity Leader of the Year.
  • Implemented centralized database that saved $8mm annually while streamlining data sharing, reporting and re-aligning HR information.
  • Provided executive coaching and served as primary business partner to C-Suite Executives. Transformed several functional areas through org assessments.

Jessica Claire

  • Managed 650 employees across compensation, benefits, wellness and safety, HRIS, payroll departments to ensure optimal productivity.
  • Spearheaded a 56% productivity growth across HR through implementation of operational process improvements and centralization of functions.
Contact Center Executive, 12/1998 - 12/2005
Bank Of America City, STATE,
  • Led the operational functions of three inbound customer service call centers for the consumer credit card division with over 18 million accounts and more than 60 billion in balances. Increased customer satisfaction by 20% in 6 months.
  • Developed strong, sustainable service level improvements by increasing productivity by 25% through average handle time reductions and schedule adherence.
  • Improved associate morale and job satisfaction to reduce annualized turnover by 65%.
Area Manager, 12/1989 - 11/1998
QVC, INC City, STATE,
  • Led a team of 8 managers, 40 supervisors and 600-800 non-direct employees to handle more than 47 mm inquiries and 52 mm orders per year.
  • Recipient of the prestigious “Coach’s Award”
  • Developed policies to successfully reduce losses from return items by 25% and launched the highly successful “On Call Variable Work Force” for peak volume traffic.
  • Relocated to San Antonio, TX to establish start up operations of the largest contact center for QVC.
Education and Training
Masters Degree: Human Resources, Expected in
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Capella University - ,
GPA:
Status -
: Women in Executive Leadership, Expected in
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University Of Penn, Wharton School - ,
GPA:
Status -
: Women in Leadership, Expected in 05/2014
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Betsy Magness Leadership Institute - ,
GPA:
Status -
Green Belt: , Expected in
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Six Sigma - Cambridge, Massachusetts
GPA:
Status -
Bachelor of Arts: Communications, Expected in
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West Chester University - Chester, Pennsylvania
GPA:
Status -
Activities and Honors

Kenexa 360 Feedback Tool – Profilor, Society for Human Resource Management, LaMarsh Change Management, Association for Talent Development

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Resume Overview

School Attended

  • Capella University
  • University Of Penn, Wharton School
  • Betsy Magness Leadership Institute
  • Six Sigma
  • West Chester University

Job Titles Held:

  • Vice President Global Learning Executive
  • Senior Vice President, Human Resources Executive
  • Contact Center Executive
  • Area Manager

Degrees

  • Masters Degree
  • Green Belt
  • Bachelor of Arts

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