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Vice President, Foreclosure Shared Services Manager Resume Example

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VICE PRESIDENT, FORECLOSURE SHARED SERVICES MANAGER
Executive Profile
To obtain a position that will allow me to utilize my management and leadership skills while continuing to expand my overall banking knowledge.
Professional Experience
Vice President, Foreclosure Shared Services Manager
June 2012 to Current JPMorgan Chase Bank - Gahanna, OH
  • Responsible for managing the daily operations of Foreclosure Shared Services Sale Reporting, Tax Reporting, Third Party Sales, Fee Approval, Payoff Quotes, and OCC and DOJ compliance initiatives.
  • Work closely with investors to ensure foreclosure sale information is provided timely and accurately.
  • Provide strong leadership and motivation for a staff up to 100 FTE domestically and 20 FTE in Manila.
  • Responsible for OCC Consent Order initiatives related to Article IV and the ability to legally foreclose.
  • Identify opportunities to reduce customer complaints received from the Executive Office through root cause analysis.
  • Formulates capacity plans and maintains staffing levels appropriate for volumes.
  • Identifies operational risks and effectively implements controls to reduce exposure.
  • Administer Human Resources functions; staffing, salary planning, goal setting, fair and consistent implementation of HR policies.
  • Ensure that a strong internal control environment exists in the department.
Vice President Home Equity Financial Processing Manager
April 2005 to June 2012 JPMorgan Chase Bank - Columbus, OH
  • Responsible for managing the daily operations of the Home Equity Payment Processing, Default Payment Processing, Payoff Processing, Payoff Support, ACH/Electronic Remittance Processing, Account Maintenance, Research and Provisional Credit, and the Project and Testing Teams.
  • Started the department with the transition of Home Equity functions from Fort Worth, TX to Columbus, OH.
  • Hired all new employees to support the functions.
  • Provide strong leadership and motivation for a staff up to 85 FTE domestically and 40 FTE in Manila.
  • Formulate budgets, and prepared monthly reforecast for three cost centers for approximately $5 million.
  • Ensure all monetary transactions, exception functions, research routes, and maintenance are processed accurately and within department standards, including resolution of general ledger items.
  • Ensure strong internal control environment existed in the department.
  • Completed quarterly RCSA testing, and identified risks while implementing controls where gaps identified.
  • Solve complex operational problems, legal issues and high profile situations.
  • Primary contact and Relationship Manager for all external lockbox and third party bill payment vendors, as well as electronic remittance channels.
  • Responsible for the remediation of all SCRA accounts on the VLS servicing system.
  • Responsible for all OCC Consent Order initiatives related to Article VII for payment posting on the VLS servicing system.
  • Responsible for all DOJ/AG initiatives related to payment posting on the VLS servicing system.
Assistant Vice President Account Reconciliation Manager
June 2002 to April 2005 JPMorgan Chase Bank - Columbus, OH
  • Responsible for all servicing disbursement related activity for Electronic Funds Transfer (EFT), wire transfer functions, check production, daily and monthly bank account reconciliations for RE and HP3000 Escrow Disbursement, GNMA Disbursement, Master Servicing.
  • Provide strong leadership and motivation for a staff up to 25 FTE.
  • Maintain strong internal cash controls.
  • Manage high volume and risk in a very fast paced environment.
  • Monitor vendor relationships for cash processes for Assurant, First American, JPMC ARP and Custodial Funds Management, including monthly report cards, review of bank account reconciliations and check processes.
Supervisor/Payment Processor
October 1994 to June 2002 Chase Manhattan Mortgage Corporation - Columbus, OH
  • Held multiple Supervisory roles within a 7 year timeframe including: Payment Processing Supervisor, Payment Exception Supervisor, Payment/Research Supervisor, Bank Account Reconciliation Supervisor, and EFT and Funds Transfer Supervisor.
  • Ensure all monetary transactions, exceptions functions, research routes, reconciliations, and wire transfers were processed accurately and within department standards.
  • Management of numerous initiatives to maximize productivity and efficiency.
  • Began career as a payment processor.
Education
Bachelor of Science : Education, 1994 Bowling Green State University - Bowling, OH Education
Skills
Account Reconciliation, account reconciliations, budgets, Credit, Electronic Funds Transfer, Equity, fast, Funds, general ledger, goal setting, HP3000, Human Resources, HR, leadership, legal, managing, Office, Payment Processing, policies, processes, Reporting, Research, Sales, staffing, Supervisor, Supervisory, Tax
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Resume Overview

Companies Worked For:

  • JPMorgan Chase Bank
  • Chase Manhattan Mortgage Corporation

School Attended

  • Bowling Green State University

Job Titles Held:

  • Vice President, Foreclosure Shared Services Manager
  • Vice President Home Equity Financial Processing Manager
  • Assistant Vice President Account Reconciliation Manager
  • Supervisor/Payment Processor

Degrees

  • Bachelor of Science : Education , 1994

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