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Vice President, Fiduciary Officer Resume Example

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VICE PRESIDENT, FIDUCIARY OFFICER
Professional Summary

Proven leader and financial services professional with extensive experience in client relationship management, trust administration and fiduciary oversight of personal trust, retirement and investment management accounts. More than 25 years of experience working with brokerage firms and trust companies to deliver comprehensive financial solutions to institutional and high net worth clients. A reliable, detail-oriented, consistent, high-performer who is an experienced coach, team player and client advocate.

Skills
  • Relationship Management
  • Strong Communication Skills
  • Customer Service Focused
  • Problem Solving & Critical Thinking
  • Trust Administration
  • Fiduciary Oversight
  • Leadership
  • Collaboration & Teamwork
  • Operational Excellence
Work History
Vice President, Fiduciary Officer, 07/2019 to Current
Neuberger Berman Trust Company Of Delaware N.A. – Wilmington, DE
  • Client relationship management of personal trusts and investment management accounts with total assets under administration of $360M.
  • Serve as primary point of contact for grantors, co-trustees, trust protectors, beneficiaries, advisors and attorneys on all aspects of trust administration and account matters.
  • Manage client onboarding, account opening and ongoing trust administration and fiduciary oversight of assigned book of business.
  • Ensure compliance with trust legal documents, corporate and investment policies and procedures.
  • Mitigate business and regulatory risk by providing fiduciary oversight to ensure that administrative and investment reviews are completed timely and in compliance with regulatory standards and discretionary decisions are in compliance with legal agreements and corporate policies.
  • Member of Administrative and Investment Compliance Committee and Discretionary Payment Committee.
Vice President of Trust Administration, 01/2009 to 03/2019
Fidelity Investments – Wilmington, DE
  • Managed the Delaware Trust Office which provided comprehensive trust solutions for personal trusts and retirement plan accounts to institutional clients and high net worth individuals.
  • Execute strategic plans resulting in growth of trust programs to over $7.45 billion in assets under administration and 2100+ accounts.
  • 100% of internal and external audits, including regulatory reviews, resulted in no significant or notable findings, customer satisfaction significantly exceeded target KPIs.
  • Coordinated and executed the outsourcing of all operational and administration functions (3x) to streamline processes, gain efficiencies and improve customer experience.
  • Managed hyper-growth of trusts with static headcount, maximizing efficiency of team for the business.
  • Collaborated with leadership team to identify opportunities, assess risk, set goals, create strategic plans and identify periodic KPIs.
  • Established challenging team and individual goals, coupled with insight, motivation, and coaching to maximize performance.
  • Responsible for interviewing, training, coaching, performance reviews, salary and bonus reviews and recommendations for team.
  • Attended strategic client meetings with institutional clients to promote trust services, review existing business, and cultivate new business opportunities.
  • Liaison and SME to institutional relationship managers, product team members, client experience teams, external service vendors, internal/external audit and compliance teams, and business partners.
  • Voting member of Trust Administration Committee, Risk Management Committee and New Business Committee.
  • Prepared quarterly reports related to revenue, assets and regulatory reporting.
  • Ensure administrative reviews are completed timely, accurately, and in accordance with fiduciary standards.
  • Coordinated and executed the migration of all trust administration functions from the Delaware office to the New Hampshire office as a result of a strategic decision by Fidelity to consolidate offices and closed the Delaware office.
Director, 01/2006 to 01/2009
Fidelity Investments – Wilmington , DE
  • Member of cross-functional team that developed, tested and launched the Directed Trustee and Paying Agent Services Program offered to Fidelity Institutional Independent Recordkeeper clients, which grew to over $5B in assets and 1200 accounts.
  • Serve as liaison and subject matter expert on the Delaware trust offerings to Fidelity Institutional relationship managers, product team members and client experience teams as well as external service vendors and business partners.
  • Provide training to Fidelity Personal Trust Company employees and Fidelity Institutional Client Experience teams on fiduciary, administrative, and operational aspects of the offering.
  • Responsible for interviewing, hiring and training of new team members.
  • Prepared quarterly reporting for Trust and Investment Committee, Risk Management Committee and Board of Directors.
Director / Senior Trust Officer, 06/2002 to 01/2006
Fidelity Investments – Wilmington , DE
  • Joined Fidelity to open a dedicated Delaware trust office and launch the Fidelity Trustee Services Program (Program) to support institutional advisors and their high net worth personal trust clients.
  • Built, cultivated and managed relationships for large, complex trust accounts and strategic Institutional Registered Investment Advisors.
  • Train and mentor new team members.
  • Draft and update policies, procedures, forms and applications and streamline workflows.
  • Responsible for account acceptance, onboarding, opening and ongoing trust administration and fiduciary oversight of trusts assigned. Ensured administration was in compliance with the trust provisions and administrative reviews were completed in compliance with fiduciary standards.
  • Voting member of Trust Administration Committee.
Education & Certifications
Certified Trust and Financial Advisor (CTFA): 2005
American Bankers Association
Certified Employee Benefit Specialist (CEBS): 2003
International Foundation Of Employee Benefit Plans
Bachelor of Science: Business Administration/Management, 1989
University Of Delaware - Newark, DE
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Resume Overview

Companies Worked For:

  • Neuberger Berman Trust Company Of Delaware N.A.
  • Fidelity Investments

School Attended

  • American Bankers Association
  • International Foundation Of Employee Benefit Plans
  • University Of Delaware

Job Titles Held:

  • Vice President, Fiduciary Officer
  • Vice President of Trust Administration
  • Director
  • Director / Senior Trust Officer

Degrees

  • Certified Trust and Financial Advisor (CTFA) : 2005
    Certified Employee Benefit Specialist (CEBS) : 2003
    Bachelor of Science : Business Administration/Management , 1989

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