Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Performance-driven Vice President with [Number] years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Skills
  • Judgement and Decision Making
  • Stakeholder Management
  • Regulatory Compliance
  • Board Oversight
  • Organizational Development
  • Budget Planning
  • Executive Leadership
  • Change and Growth Management
  • Leadership and People Development
  • Profit and Loss Management
  • Effective Communicator and Public Speaker
  • Relationship and Team Building
  • Integrity and Transparency
  • Operational Analysis
  • Complex Problem Solving
  • Business Development
  • Employee Motivation and Performance
  • Strategic Planning and Execution
  • Financial Management
  • Annual Planning
  • Policy Development
  • Goal Setting
  • MIssion and Vision
  • Approachable and Outgoing
  • Adaptable and Flexible
  • Innovative and Visionary
  • Analytical and Critical Thinker
  • Management Team Leadership
  • Process Improvement
  • Marketing and Advertising
  • Business Consulting
  • Results Orientation
  • Succession Planning
  • Solution Innovation
  • Systems Organization
  • Balanced Work Ethic
  • Turnaround Management
  • Human Resources Oversight
  • Articulate Communication
  • Channel Management
  • Corporate Strategy and Development
  • Sales Growth
  • Performance Benchmarking
  • Contract Negotiation
  • Cross-Functional Collaboration
  • Resource Utilization
  • Departmental Coordination
  • People and Culture
  • Talent Recruitment
  • Expectation Management
  • Thrive Under Pressure
  • Service Delivery Oversight
  • Economic Analysis
Work History
Vice President, 09/2018 - Current
Hudson Advisors New York, NY,
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Established performance goals for department and provided methods for reaching milestones.
  • Increased company growth through collaboration with sales and marketing departments.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Created and made appropriate documentation for annual budgets and senior leadership goals.
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Led operational team in creation, roll out and management of new product lines.
  • Initiated on-time, under-budget project management to optimize performance.
  • Mitigated financial discrepancies by managing budget and payroll operations.
  • Evaluated product development strategies and prepared alternative approaches to exceed goals.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Interviewed, supervised and motivated [Number] staff members to achieve optimal productivity.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Managed teams of [Number] professionals focused on improving [Type] initiatives.
  • Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing.
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
  • Grew [Type] team by sourcing well-qualified employees using new recruitment strategy.
  • Maintained P&L and shouldered corporate fiscal responsibility, resulting in [Result].
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Implemented [Type] team plan, clarified roles of members and introduced new processes to boost quality across departments.
  • Increased business profits [Number]% by streamlining processes and trimming unnecessary positions.
  • Improved performance management system and introduced [Type] program to develop future leaders.
  • Drove performance initiatives, facilitating [Number]% revenue increase.
Client Services Vice President, 11/2016 - 09/2018
Apartment Income Reit Corp. Boston, MA,
  • Fostered productive work environment and optimized morale by recognizing and rewarding actions that best served clients and objectives.
  • Liaised with leadership team to support strategic opportunities and align cross-functional resources with delivery.
  • Achieved strategic and project-based goals to facilitate sales, marketing and product improvements.
  • Cultivated culture of continuous improvement and innovation to improve efficiency and drive results.
  • Implemented and monitored [Type] processes to support contractual obligations resulting in increased revenue and client retention.
  • Monitored, measured and drove client services growth and profit objectives by coaching, motivating and disciplining staff.
  • Designed metrics to support customer and market-driven culture and address company priorities.
  • Trained, led and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Developed new employees and on-going performance assessment of current employees.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Established performance and service goals and held associates accountable for individual performance.
  • Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Senior Service Manager, 08/2015 - 11/2016
Dow Chemical Company Victoria, TX,
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by [Number]%.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales [Number]%.
  • Worked with customers to educate and inform on [Product or service], effectively closing over [Number] deals.
  • Maintained tools and equipment to foster safe and consistent operation.
  • Supervised team member performance to meet client deadlines and requirements.
  • Maintained detailed inventories of [Type] and [Type] equipment worth over $[Amount].
Senior Service Manager, 04/2004 - 07/2015
General Electric Company City, STATE,
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Followed up with customers during and after installations to verify satisfaction.
  • Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Developed written plans and obtained customer consent to proceed.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by [Number]%.
  • Set and administered department budgets for expenditures, materials and labor.
  • Maintained tools and equipment to foster safe and consistent operation.
  • Supervised team member performance to meet client deadlines and requirements.
  • Maintained detailed inventories of [Type] and [Type] equipment worth over $[Amount].
  • Used [Software] to work closely with clients and design project scopes, budgets and necessary plans.
Education
Bachelor of Science: , Expected in
-
Central Michigan University - Mount Pleasant, MI
GPA:
Certifications
  • [Area of certification], [Company Name] - [Timeframe]

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Resume Overview

School Attended

  • Central Michigan University

Job Titles Held:

  • Vice President
  • Client Services Vice President
  • Senior Service Manager
  • Senior Service Manager

Degrees

  • Bachelor of Science

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